8

What To Do if Your Amazon Fire Tablet Has No Sound

Posted by Robert Hayes on July 1, 2019

Amazon has sold tens of millions of Kindle Fire tablets and nobody can doubt the popularity of these entry-level but powerful tablet computers.

The Kindle Fire continues to dominate this market segment, and for the price, they are very solid quality devices. However, like all hardware that ends up in consumer’s hands, the Fire is not perfect.

Sometimes the Fire runs into technical problems like any device. One common problem reported by Kindle Fire users is that their Amazon Fire tablet has no sound.

There are two categories of potential problems that can cause a Fire tablet to not produce any audio. There can be something physically wrong with the machine’s hardware, or there can be an issue with the software on the Fire.

In this article, I will show you how to troubleshoot both types of problems so that you can get the audio working again on your Kindle Fire!

Hardware problems or issues

Check volume level on your Fire

It sounds incredibly obvious but you would be amazed at how many people overlook this most basic of checks. The volume buttons are on the outside of the Fire and it is easy to accidentally press them.

Test the volume by pressing the volume up button a few times. You should see the volume slider on the screen reflect the change. While this isn’t a hardware problem per se, it’s an easy problem to fix and it’s related to your Fire’s hardware.

Try headphones and the built-in speaker

The Kindle Fire has two different conduits through which you can generate sound: via the headphone jack, and via the onboard speaker.

First, plug a pair of headphones into the jack and see if there is sound through that channel, then unplug the headphones and see if the onboard speaker works. If one works but not the other, then the problem is either with the onboard speaker itself, the headphone jack, or possibly the pair of headphones you are using. You may want to try another headphone and jack to test to see if the specific headphones or jack you’re using are the cause of the problem.

Check the seating of the headphones

Headphone jacks are notoriously weak so make sure when you connect your headphones that they are seated securely within the socket.

The specific shape of both means the jack plug should snick securely into place and it should be obvious when they are properly connected. This isn’t always the case so perform a visual check and try to push the jack plugin further without going overboard.

Test out a different pair of headphones

If you have more than one set of headphones, swap them out to test them. Alternatively, try your headphones out in a different device to prove they are working. Any device will do as long as you know the audio works on the headphones you are testing your Fire on.

Clean the headphones jack

Headphone jack sockets are like bellybuttons: they tend to collect dust and dirt. Unlike bellybuttons, you really can’t rinse them out in the shower.

The only safe way to clean a headphone jack is to use compressed air to blow the dust off the headphone jack. If you have some around, use the precision nozzle to spray compressed air it into the headphone jack and push out any dirt and debris.

You can also perform a visual check using a flashlight to make sure there is nothing blocking the jack. If your headphone fits into place this shouldn’t be an issue but it is a good idea to cover all your bases, ruling out all possible causes of the problem..

A Software Problem with your Kindle Fire

If it isn’t a hardware issue, then the problem is in software. Here are a few things to determine if it’s a software issue that’s causing your Fire to not have audio.,

Try out different media

Most media files have separate codecs for audio and video, and it’s possible that you might be playing a file for which your Kindle Fire has the appropriate video playback software, but not the right audio software.

Try a different file format – if you’re watching a movie, try a song, if you’re on YouTube, try Pandora or Spotify.

Try a couple of different media types; if the Fire has audio for some types of media but not for other types of media, then you’ve isolated the cause to a software issue and you should update the software for your device.

Reboot the Kindle Fire tablet

Forcing a soft reboot may fix temporary software problems. Here’s how to restart your Fire:

  1. Hold down the power button for 20 seconds until the screen goes black.
  2. Wait a couple of seconds to make sure it is fully powered down.
  3. Press and hold the power button again to start.

Turn off Bluetooth on your Fire

The Bluetooth service can cause problems with audio on your Fire tablet. Try turning the Bluetooth service off and see if that resolves the issue.

  1. Swipe down from the top of your home screen
  2. Tap Wireless
  3. Next to Enable Bluetooth, tap Off

Update your Kindle Fire operating system

Normally the Kindle Fire automatically updates the operating system, but if your operating system has gotten out of date somehow, this could conceivably cause a problem with your audio.

Check the official list of available updates here and see if your Kindle needs to be updated to a newer OS for the Kindle Fire tablet.

Factory reset your Kindle Fire

The second-most drastic thing you can do is a factory reset. This puts your Kindle Fire back to the state it was in, in terms of software, on the day it came off the factory floor and the day you got the device.

If everything else has failed, first do a backup of your data because a factory reset is going to wipe everything.

Backing up your data is easy. Just follow these steps to back up your Kindle Fire:

  1. Swipe down from the home screen and tap Settings
  2. Tap Device Options
  3. Tap Backup & Restore
  4. Turn on the Device Backup
  5. Tap Back Up Now

Once your Kindle Fire is safely backed up, follow the steps in this TechJunkie guide to factory resetting your Kindle Fire.

It Still Doesn’t Work

If you have tried all of the suggestions in this article and your Kindle Fire still has no working audio, then, unfortunately, the problem is probably one that you cannot fix yourself.

If your Fire is still under warranty, you can get a replacement tablet from one from Amazon. Otherwise, you will have to get it repaired or find a replacement tablet.

If you enjoyed this TechJunkie article, you might want to check out this TechJunkie how-to article: How To Take a Screenshot with Your Amazon Fire Tablet. Also, you might enjoy this article: How To Download Movies on Your Amazon Fire Tablet – May 2019.

Do you have any suggestions for getting the audio working properly on an Amazon Kindle Fire tablet? Share them with us in the comments!

8 thoughts on “What To Do if Your Amazon Fire Tablet Has No Sound”

Vic Ferrante says:
Guess I’m out of luck. None of the above raised my volume to where it used to be.
Reply
Barbara Stahlecker says:
My problem is sometimes the sound is just really low. Like i can barely hear it. Happens on Netflix, HULU – all of them. Sometimes I have to exit and go back in 5-6 times. Or turn the Kindle off and on a few times. Other times it never comes back and I just give up. any ideas?
Reply
Marie Scearce says:
Thank you. Turning off bluetooth worked
Reply
amina says:
the sound on my àmazon tablet has gone off
Reply
Carolyn says:
Thank you for the help. First tried the soft reset and then made sure bluetooth was off. It’s working great now.
Reply
Yvette says:
So here’s a strange problem I’m having. Sound is only coming through the left ear bud. I thought my earbuds were bad but when I tried another pair, same thing happens and the earbuds work fine on any other device?????
Reply
Justin Fencsak says:
Same.
Reply
Shelley says:
Turning off my Bluetooth made my audio come back tool Thank you!
Reply
Caroline says:
My media siund and notifications sound is working fine but my alarm has no sound. I checked the volume and it is full I have an alarm (It isn’t “no sound”) any idea what the problem is?
Reply
James Springer says:
My speakers stopped working. My wired headphones worked. I tried everything, to no avail. I noticed that my Bluetooth showed it was paired with my headphones PXC 550 and as soon as I turned off he Bluetooth the speakers worked. Hope this will help others.
Reply
Peter says:
Thanks very much James. You are right. As soon as I shut off my Bluetooth the speaker on my tablet worked. Just another point, the headphones connected to the tablet have sound when the Bluetooth is on.
Reply
Crazy Daisy says:
I turned off my Bluetooth like you mentioned, and my audio has come back ☺ Thank you James.

Leave a Reply to Justin Fencsak Cancel reply

Your email address will not be published. Required fields are marked *


Disclaimer: Some pages on this site may include an affiliate link. This does not effect our editorial in any way.