Camera Not Working in Snapchat—What to Do
As one of the most popular apps worldwide, Snapchat has a huge vested interest in providing a stable experience across platforms. For the most part, Snapchat delivers on that and performs as expected, but malfunctions still occur sometimes. The most irritating problem that comes up is with a device’s camera. If the camera doesn’t work properly, it negates the entire point of the app.
In this article, you’ll learn about some common ways to deal with camera issues in Snapchat. Some of these methods will address camera problems in many different applications, so feel free to try them any time your camera is acting up.
Snapchat Doesn’t Have Permissions
Most apps can’t access your phone’s peripherals without your approval. Under normal circumstances, the app will ask for permission when it first tries to access things like your camera or your contact list. Sometimes, the permissions will be enabled by default, as well. In either case, there are circumstances in which the permissions could be reset.
On Android devices, find Snapchat on your Apps menu in the Settings. When you find it, tap on the Snapchat app, then go to Permissions. Here, you can toggle what the app has access to on your phone. Make sure that the Camera is toggled ON. For iOS devices, the process is nearly identical, but you will find individual apps in the Privacy section of the Settings menu.
While you’re on the Apps screen, look for your camera app as well. Just to leave no stone unturned, tap on the Camera app and then tap the gear in the top-right corner. In the camera settings, scroll all the way down and tap on Reset Settings.
Another potential problem is that some features from an older version may have gotten stuck in Snapchat’s temporary files. Snapchat experiences frequent updates, and as such is susceptible to malfunctions if the new version conflicts with the old one. To solve this issue, you can clear Snapchat’s cache data and update the app.
To clear the cache, follow the same steps you took previously, but instead of accessing the Permissions, you’re going to access the app’s Storage. In the Storage, you will see two buttons. One of the buttons reads Clear Cache and the other says Clear Data. Tap the Clear Cache button first, then wait a few seconds and tap Clear Data. This will remove any lingering settings and unused bits of code that Snapchat is holding on to.
It’s not very likely that reinstalling will fix your problem, but it’s very simple, and there’s always a chance that it works. To reinstall the app, navigate to your respective store page and look for the Uninstall button, or uninstall it from your apps screen. After it’s uninstalled, download it again and launch the app. Again, this is a long shot, but it may work for you.
This will have the added benefit of updating your Snapchat to the latest version. Snapchat is being updated at a breakneck pace, and sometimes new versions will be released several times a week. Also, drop them a line on one of their social media accounts with details about your problem. If an update can fix it, chances are someone from the team will respond to you.
An inconvenient solution that nevertheless seems to solve a lot of camera malfunctions is restarting your device. The problem will probably crop up again, so it’s not a long-term fix, but in a pinch, it will do the trick.
Third-Party Camera Conflicts
For many people, third-party camera apps are a godsend. Native camera apps on both Android and iOS are not known for being powerhouses, so people choose more function-rich options. Unfortunately, Snapchat doesn’t play well with many of these apps. If you’re using one of these camera apps, get rid of it and see if that fixes your problem. You can still keep the app, but remove it as the default setting on your camera.
Alternatively, maybe the issue is being caused by your native camera app. Try the reverse as well if you’re using the camera app that was factory-installed. Download the Google Camera app for Android devices, and try Focos for iOS.
Lights, Camera, Action!
There are a few more things you could try, such as factory resetting your phone, but these solutions are so beyond the pale that they’re hardly worth considering. Clearing the app’s cache could solve the problem, or you may have some compatibility issues with the camera app you’re using. The frequent updates can often cause some issues, so reinstall the app to make sure you have the latest version and you start with a clean slate.
If you can think of any other solutions or have any insight into why this might be happening, let us know in the comments below.