How To Cancel Your CBS All Access Account

Posted by Robert Hayes on December 15, 2019

More and more people are cutting the cord and canceling their subscriptions to expensive cable television packages.  This is the day and age in which we eschew cruising multiple channels throughout the day, trying to find something to watch.  Instead, this is the Age of Binge Watching.  Increasingly, consumers are switching to a pick-and-choose model where they subscribe to channels one at a time or in small bundles, so that they can get exactly what they want, on demand, without paying for a bunch of content they aren’t interested in. One such channel is CBS All Access, a premium version of the venerable television network.

CBS All Access makes certain content available only online and only to CBS All Access subscribers. CBS All Access thus competes with other streaming services such as Netflix, HBO, Hulu, and various others. If you’re a Star Trek fan, All Access is a huge draw, with programs like Star Trek: Discovery, Picard, Short Treks, and After Trek.  There are also a slew of comedies, dramas, and late night options, as well as NFL and NBA games. While it’s true that you can access any mainstream CBS shows via Hulu, the offerings don’t include all of everything, so if you like to keep up to date on CBS programming then you have to do it through CBS All Access.

For what you receive, CBS All Access is relatively affordable. The ad-free version of the service costs $9.99 a month and includes downloads and offline watching, while you can get an ad-supported version for $5.99 a month. Subscribers can enjoy a week’s trial free to determine which level of service they require. In return for your money, you are allowed to watch CBS programming (including their regular non-All Access fare) on two different devices at once, and All Access supports Roku, Apple TV, Xbox One, Chromecast, and most other streaming devices. You can also use the CBS app to watch their shows on mobile device or tablet.

There are plenty of advantages to subscribing to CBS All Access, but as with all good things, you may find yourself ready to cancel your services.  Perhaps you’ve binge watched all of the programs in your favorite series.  Maybe the budget has gotten a bit tight, and you need to cut back where you can.  Whatever your reason for needing to cancel, we’ve got the directions you need! In this article, I will show you how to cancel your CBS All Access account. Fortunately, like other streaming services, there is no contract for your All Access subscription, so you can cancel (or resubscribe) at any time without any consequences other than the loss of access to their content.

Cancelling Your CBS All Access Subscription

The specifics of how you go about cancelling your subscriptions depend on where you initially signed up for the subscription. If you took out your CBS All Access subscription directly with the company, all account administration is performed on the CBS website. You can cancel, renew or modify your CBS All Access account from there.

  1. Log into your CBS All Access account.
  2. On the My Account page, locate Cancel My Subscription.
  3. Click the button and confirm your decision.
  4. Confirm it once more on the cancellation terms page.
  5. Tell CBS why you’re cancelling and confirm once again.

The usual rules apply. Since you pay in advance for CBS All Access, after you cancel you will retain access to your content until the already-paid-for period expires, so there’s no need to wait until a renewal period to cancel. Just cancel and then watch your content until the subscription runs out. Once your subscription is expired, you will need to subscribe again to gain access.

Cancelling Your CBS All Access Subscription through iTunes

If you subscribed to CBS All Access via iTunes, then you have to manage the subscription through iTunes. Subscribing to content channels via iTunes keeps all your payments and credit cards in one place, but it means you have to cancel each individual service through iTunes rather than directly with the content providers.

On a Mac:

  1. Log into iTunes using your Apple ID.
  2. Select Account and View My Account.
  3. Enter your password and select View Account.
  4. Select Settings and Manage next to Subscriptions.
  5. Select CBS All Access and then Cancel Subscription.

On an iPhone or iPad:

  1. Select Settings and iTunes & App Store.
  2. Sign in using your Apple ID.
  3. Select Subscriptions and then CBS All Access.
  4. Select Cancel Subscription.

The same rules apply here as they do if you cancel directly with CBS; you still have access to your premium content until the billing period ends. You will then need to subscribe again to access the content, if you decide you want to.

Cancelling Your CBS All Access Subscription through Roku

If you’re a Roku user, you may have set up your subscription through the Roku Channel Store or website. You probably saw this coming by now, but if you set the subscription up there, then you will need to cancel it there, too. Fortunately, cancelling is as easy there as any of these other methods.

  1. Navigate from the Home screen to the Channel Store on your Roku device.
  2. Select CBS All Access from the channel list and select Manage Subscription.
  3. Select Cancel Subscription.  You’ll receive a message that tells you how much time you have left in your subscription.
  4. Confirm your decision by selecting Cancel Subscription again.
  5. Click Done.

You can also cancel any channel subscriptions from the Roku website, if you would prefer to do that instead of only using your Roku device.

CBS All Access and other streaming platforms are great for binge watching a series or watching NFL, but with no contract and simple pick up and put down management, you can use these services as and when you want to.

Cancelling a CBS All Access Subscription the “Old Fashioned” Way

If all else fails, you can cancel your subscription to CBS All Access the old-fashioned way – by calling someone on the phone and bugging them until they cancel your subscription for you. The number for CBS subscription services is (888) 274-5343, but be advised that many people report having to wait on hold a long time to get through to an operator.  Be sure to have information such as your account number or email address and credit card handy so you can confirm data as you go.  Bear in mind, this method might not work if you bought your subscription through iTunes, Roku, or another third-party provider.

Keep Using CBS All Access…for Free?

If the only reason you’re canceling your CBS All Access account is the expense, and if you subscribe to a cable service or a premium Internet TV service, then you may be entitled to free access to the CBS All Access programming. A large number of cable providers give you access to CBS All Access live programming (not streamed content though) at no additional charge. If you are a subscriber to any of:

  • Dish
  • Frontier Communications
  • Hulu
  • Optimum
  • Spectrum
  • Verizon
  • Mediacom
  • PlayStation Vue
  • Suddenlink
  • YouTube TV
  • TDS
  • Service Electric Cablevision
  • Fubo
  • BendBroadBand

then CBS All Access live programming may be included with that subscription. We always recommend double checking before doing anything rash, but if this is the case, you can go ahead and cancel your paid subscription to CBS All Access.  Just follow these steps:

  1. Sign into your CBS All Access account.
  2. Select the “Link Your Provider” page or follow this link.
  3. Enter your provider information.

And now you should be able to access the live content from CBS All Access whenever you wish, at no additional charge.

Have you had trouble canceling your CBS All Access subscription? Let us know about it in the comments!

Looking for more information about cutting the cord? We’ve got what you need!

Here’s our guide to getting TV service without cable or satellite.

Like movies? Here’s how to get AMC without cable.

Sports fan? We’ll show you how to get ESPN without cable.

Big home and garden fan? Of course you can get HGTV without cable.

Want your science fiction fix? Yep, you can get SyFy without cable.

29 thoughts on “How To Cancel Your CBS All Access Account”

I have already talked to customer support several times and got confirmation of termination in several emails and yet they are still charging me. Its been 6 months and I have still not been able to get these charges to stop. Keep calling, get confirmation sent via email and dispute the charges to your bank.
Andrew Campbell says:
report your credit card stolen they will give you a new card and have them go after cbs for the back charges js
Patricia Fields says:
Cancel CBS All Access effective 1-24-2019.
CBS Customer Service says:
Thank you for contacting CBS All Access. We’re happy to help you further with your request. We will renew your account for the next year. Your account will continue until 01-24-2020. Thank you for your continued patronage.
Crich says:
Do NOT, I repeat do NOT subscribed to CBS All Access; it’s a scam and they will continue to charge your credit card until your last breath!
I made the mistake to subscribed to this scam, and I didn’t even watch anything…if it’s not adblock it’s something else. So I cancelled…I tried to, but I couldn’t; it directed me to 500 no page mistake bullsh*t. In fact, when I tried to log back in, it just stayed stuck on loading. I then decided to call the 888 number and I waited one hour before they disconnected the call.
I tried again, but this time I waited 26 minutes only to get disconnected AGAIN!
I then decided to log in on another computer and in a different location to log back in to the scam called CBS allaccess. Ha ha I was in, and then proceeded to delete and cancel the scam subscription, and once again it got stuck on the loading. Note, I am still unable to log back on with my regular laptop.
My only other option was to cancel my credit card and report these scammers. No one, and I mean NO one f**ks with me!
I have zero tolerance for scumbags and scammers!
One more thing: Whatever you wanted to watch on CBS will be on youtube within 24 hours, if not there, try putlockers:) and F**k YOU cbs!
Liz says:
I was trying to cancel on my iPad….you have to call. They are very nice. 1-888-274-5343 option 1 (even though you are not upgrading.
Nathan Sharfi says:
I beli9eve if you signed up with apple device, you have to cancel using iTunes. There is no other way to cancel. That is an apple issue, not a CBS issue.
Lady Justice says:
I did not signed up with apple device or android or with any other gadgets. I signed using the old fashion way… “The pc”
And No, you cannot delete CBS all access; they will keep you there forever or until you become a household name so they can use it against you. Lol
Oh did I forget to say that CBS also sells your information?
I didn’t? Surprise, surprise, they do.
Welcome to the new world; you own nothing not even your name. Fu*k CBS!
Anthony R Pearce says:
There is No easy answer on how to cancel the subscription especially since I used Google Pay to subscribe. I’ve called both Google Pay and CBS..Of course they both say the other is to blame..The only recourse I have is to call my bank and dispute these unscrupulous charges..Do Not subscribe to this CBS app. They will not let you unsubscribe. I have personally tried every suggestion on all these forums and I happen to be savvy at this…Scam Alert for sure… BEWARE.
Brian says:
You have to go to the Google play (Google play store) you will see a drop down menu on your left that say subscriptions, click on it and hit cancel CBS
Josh olsen says:
I cancelled my subscription in June but am still being charged for it. Cancel it and give me a refund please.
Stephanie says:
We are having the same issue!!!
Smoochie Boochie says:
I do not want this app anymore please taken off my bill Pleas Let me know when it’s done please
Cheryl Harmon says:
sorry my adult child did not have my permission to access the website so i am cancelling the 5.99 monthly payments to my bank account. Please send me an email confirmation on termination of account.
thank you
Roger Lane says:
I want my money back on my card I have told you all this because I have unsubscribed from it 2 time’s put my money back on my card please
Jack says:
This CBS stuff is a bait and switch, not to be trusted , impossible to cancel once you sign up .. beware
Linda Gould says:
Cancell my free cbs please
Kate Molloy says:
I canceled my subscription before my free seven days were up they still billed me $9.99 for the month of March 2018, I canceled the subscription but I just got notified that they are charging me $9.99 for the month of April. What a scam and I never watched one show. I went through the process more than once to cancel and it wouldn’t let me go through it. I think it’s time to contact the attorney general for the state of Connecticut, the Better Business Bureau and the Department of consumer protection this is a scam!!!!
Sandra Datilus says:
I don’t want to use it any more
Joe says:
I signed up and then the next day they charged my card even though I was supposed to get a 7-day trial and no charging my card until after the 7-day trial was over. Check your credit card statements! I contacted them about it but still the next day, no reply.
Bill Clark says:
I couldn’t cancel on my Android app. I had to sign in on their website to manage subscriptions. You can only change your plan on the app. Can’t cancel in the app.
Sharon Cooper says:
KB, your instructions to cancel CBS ALL Access on Roku was brilliant! And so easy to follow. Thank you, Thank you, Thank you.
Gary D says:
ROKU has changed the screens. I was not able to cancel without calling 1-888-274-5343 and pressing 1 to talk to a rep. She was fast and efficient and polite.
KB says:
For others coming onto this site with the same question, here’s how to cancel on Roku:
Go to Roku Home Screen
Go to the CBS full Access Logo but do NOT click on it.
While on the CBS logo (but without opening it), click on the star/asterisk button on your Roku remote.
Select manage my subscription for the drop down menu
Select cancel my subscription then confirm it.
Erin says:
Real MVP!
Eva says:
I was charged multiple times between November 16th and December 16th. They told me basically that I was SOL because they don’t offer refunds. I even provided bank statements PROVING I had been charged several times and they said ” there is nothing we can do for you – we are closing the case” Total BS! I want my money back…
Dianne S says:
I couldn’t remember how I signed up and so I called 888-274-5343. Push option #1 (even though you are not upgrading) and you’ll get a real person. All I needed to know is the email and name associated with my account .
Wendy Hice says:
I want to cancel this now I did not know I had this
Aaron W says:
I had to log in to the website with a browser in order to cancel. Apparently it was impossible to cancel from the PS4 or Android app in my case.
Chrystal J Crites says:
I will never watch CBS a gain. They’re sheisty and make it dang near impossible to cancel a subscription.
Linda says:
I tried throu my account but it seems something is in error. I WANT TO CANCEL!!! As of 10/28/17. If money is removed from my account i will contact an attorney.
Scott Swanson says:
This actually worked for me. It is a pain in the rear end but did work for CBS All Access on my iPad which I set up using my iTunes/App Store account.

On your iOS device (iPad or iPhone)
On the Home screen, tap Settings.
Tap App and iTunes Stores.
Tap your Apple ID at the top of the screen, where your email address is located.
Tap View Apple ID. You might need to enter your password.
Under Subscriptions, tap Manage.
Look for the CBS All Access subscription.
Turn off Automatic Renewal (change the switch from green to grey).

Glenda Rivera says:
I called 1-888-274-5343 and it was easy to cancel but it took awhile to find that number.
June Gilliam says:
Darlyna Driscoll says:
This is awful trying to cancel cbs all access keeps telling me to login again. But no place to sign in. Easy to sign up impossible to canceled
Shirley says:
This is the Gods truth I have tried for two months to cancel. I have even called the cbs station no help. I am about to call working for you and turn them in. I just want to cancel. I was not only charge once but twice. I called and oh yes they could see this and would help me. I get a email next day and they say they have no paper work showing this happen. I have my bank account to prove I did get charged twice. I just want this account canceled.
Dan says:
Same problem easy 7 day trial and when you try to cancel the website can’t find it. There should be a class action lawsuit against them.
Sahil says:
For Amazon go to the Amazon App store. (Google it if you can’t find it).
Sign in and click on Your Apps and Devices. (It’s in small print on a horizontal menu under the Amazon search bar.)
On the left side of the page go to Manage > Your Subscriptions.
When you see LC 1 week trail click on the Actions button to the right. Choose Turn off auto-renewal.
Gerald Barlow says:
How do i cancel
Cindy says:
Go to CBS.com on your phone or tablet under Account..there’s a Cancel Subscription on right hand side
Steven says:
To cancel your CBS All Access account, please do the following on your Android phone or tablet:

1. Launch the Google Play Store app.
2. Tap Menu -> My Apps -> Subscriptions and tap on the CBS All Access app.
3. Tap “Cancel” and “Yes” to confirm the cancellation.
4. The status of your subscription should now be changed from “Subscribed” to “Canceled”.

Dave says:
Instead of “My Apps” it asys “My Apps and Games.” When I click on it, it does not have any option for “Subscriptions”
Lee says:
Dave, I had the same problem; Steven is using a different version of the Play store app. Here’s how I cancelled CBS (they don’t make it easy) on my version of the Play Store app:
1. Launch the Google Play Store app.
2. Tap Menu > Account > Subscriptions
3. Tap on the CBS All Access app.
4. Now tap “Cancel” and “Yes” to confirm the cancellation.
5. The status of your subscription should now be changed from “Subscribed” to “Canceled”.


ann bennett says:
I used the app on both my firestick and my phone. Now I am trying to cancel my subscription, but both devices are telling me that I signed up on another device and to go back to the original device to make changes to the account. This is incredibly frustrating. I wanted this for the Big Brother season, and i would maybe have renewed the service in the summer again- but once I cancel I will definitely be done for good thanks to this nonsense.
Donna L Skinner says:
I thought I had cancelled my CBS all access account already,but went to buy some food and y’all took my $$! Please Help,return my $$,I only used it for 1day and that was supposed to be free!! I’m not very good with technology!!?
Adeola Barika says:
Go back to the device where you registered. I registered on my iPhone through google chrome. So I went back to google chrome, sign in, upgrade, scroll to the bottom of the page and then cancel subscription.

Hope it helps!

Leif Tangvald says:
I am instructed to go to my pad, where I signed up on the android app. I go there – there is no “My Account” to go to. I go to settings, manage my account, and scroll down but there is still no “Cancel my subscription” button or link. It won’t let me cancel via laptop or phone. This is not how you make happy customers.
Tech geek lol says:
Hi there I too was trapped by CBS difficulties to cancel agreement. But I found out that u have to go back to the cbs app in the app store and then go to manage agreements! Hope this hepls
Greg Olson says:
CBS your awful!!!!!!!!!!!!!!!
You intentionally make it difficult to find out how to cancel.
Help me out immediately!!!!
Robin says:
Go to Google play click on the 3 lines go to my apps when it loads the apps find CBS then it will say manage my account click that then cancel subscription it will ask again and then will tell you how long you have left on the App.
Lynn Atkison says:
Trying to cancel my subscription to CBS All Access. You make it most confusing.
Can’t locate ‘cancel my subscription.’
Will you just f—ing cancel it?
Thanks so much!
David says:
I agree with Lynn Atkinson. How do you cancel your subscription to CBS All Access. I have been trying to figure it out. They make it too hard, which I guess is the intent. If someone finds out let me know.
Glenda Rivera says:
Call 1-888-274-5343. That is how I cancelled.
Peggy says:
Trying to change payment method for my cbs all access account. Cant figure out how. Thank you
Eric D says:
With android using Google Play, you open the app in the Play Store and there is a Manage Subscriptions option. Very easy once you know where to go.
Diane Shumake says:
I am trying to cansel a free subscription that was made by accident, Diane Shumake is the name under, how do i cancel the 5.99 monthly payment

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