Although chat in Discord is a useful, widely-used thing, it’s still a VoIP application focused on voice communication for gaming. Discord’s following of 250 million users is very impressive and many use the app itself on a daily basis.
Like any other app out there, however, Discord comes with its own set of issues. And whilst few problems regard the popular VoIP app, some are relatively persistent. One is not being able to hear other people. Here’s how to solve this issue.
The Basic Solutions
Your Discord audio issue may be a result of a more complex problem. Whenever resolving technical issues the best approach is ruling out the most basic potential issues.
Let’s start with restarting your device. This is generally the first thing you should do if any Windows problem appears. The world’s most famous OS isn’t without its flaws and has been known to act up for a variety of reasons.
Then, you need to see if the problem is actually with your headphones. If the headphones aren’t working for other Windows sounds, the issue is most likely not with Discord. To check this, navigate to the bottom-right corner of your screen and click the speaker icon. A slider will pop up above it. Adjust the slider and see if there’s a sound when you release the left click. Alternatively, just play some music on your computer, YouTube, etc.
If the sound is playing normally outside of Discord, try unplugging the headphones and plugging them back in again. Then, restart both your PC and Discord. If this doesn’t work, uninstall and reinstall the Discord app itself. If none of these potential fixes works, you can proceed to more technical solutions.
Keep It Updated
This solution may sound like a default one but you should definitely make sure that your Discord app is up-to-date. This is important for a variety of reasons, not just because your headphones don’t seem to be working. Fortunately, Discord features frequent updates, to ensure that the app is running smoothly for everyone.
Sometimes, however, the updates aren’t installed correctly. Other times, your Discord app may skip an update or two. This is fixed by refreshing the app. While in app, press Ctrl + R to refresh it. Alternatively, just restart it. If none of this helps you with installing the latest update, check out Discord forums for a solution.
Default Communication Device
Your headphones should be set as a default communication device. A window prompting you to set such a device should appear as soon as you plug the headphones in, but this might not happen. If the said window didn’t pop up, you’re going to have to set your headphones as a default communication device manually.
To do this, navigate to the bottom-right corner in Windows and right-click the speaker icon. Then, select Open Sound settings. In the window that pops up, scroll down to Related Settings and click Sound Control Panel. Now, find the headphones device in the list, right-click it, and then click Set as Default Communication Device. Now, select OK.
Restart Discord and see if this solved the problem.
Legacy Audio Subsystem
Sometimes, Discord will experience hardware compatibility issues with audio equipment. Discord’s latest audio subsystem is pretty neat but it isn’t compatible with all headset devices, at least not at this current moment. If this is the case, reverting back to Legacy Audio Subsystem may solve the issue.
To do this, open the Discord app and navigate to the User Settings tab (the gear icon). From this menu, select Voice & Video. From the Voice & Video tab, navigate to Audio Subsystem. Here, you should find the Legacy option. Select this option and confirm.
When you’re done, restart the Discord app and see if the issue persists.
Set Input/Output Device
If your audio device in question isn’t set as the primary input & output device, chances are that this is the underlying cause behind the issue at hand. Setting the device as the primary input/output device is done in Windows.
To do this, go to the Open Sound settings command by clicking the speaker icon in the bottom-right corner in Windows. A window will pop up and you should see the Choose Your Output Device section. Use the drop-down menu under the section title and see if the headphones that you’re using are set as a default output device. If not, make sure that they are. Follow the same procedure for the input device.
Once you’ve selected the headphones as your primary input and output device, restart the Discord app to see if the problem is solved.
The Web Version
Yes, the app version of Discord is preferred by many. Although the functionalities are pretty much the same for both versions, people still prefer the desktop one. If the audio issue persists, try using the web version temporarily. If your headphones work on the browser version, contact the Discord tech support and use the web version until they respond or solve your issue.
If your headset isn’t working on the web version of Discord, the issue is with your headset itself, most likely.
Still No Solution
If none of the above solutions helped, try using the headset on a different computer with Discord installed on it. If it works, your headset most likely has compatibility issues with your computer. Contact the headphones manufacturer/distributor to find a solution.
If your headset doesn’t work on Discord on another computer, it’s not compatible with Discord for some reason. Contact the Discord tech support and see what they can do to help you solve this annoying issue.
Discord Sound Issues
As you can see, there are a number of potential underlying causes interfering with your headset for Discord gaming. One of the solutions provided here will likely work like a charm. However, if none do, your best bet would be contacting the Discord tech support and working with them to solve this issue.
Have you experienced headphone problems on Discord? How did you solve the issue? What was the problem? Feel free to discuss your issue in the comments section below.