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Chrome isn’t Asking to Save Passwords – How To Fix

Posted by Jamie on February 5, 2019

Good security practice is to have a unique, difficult to guess password for every login you use. That’s fine in theory but there is no way we can remember all of the logins we use on a daily basis. That’s why web browsers offer to remember them for you. So every time you need to log into a website, it does the remembering for you. But what happens when Chrome doesn’t ask to save the password?

First off, you really shouldn’t depend on your browser to remember logins. They are not currently regarded as secure enough. You would be much better off using a dedicated password manager. I’ll cover those a little more in a minute. First let me address the original issue, making Chrome ask to save the password again.

Chrome doesn’t ask to save passwords

The first thing to do when Chrome stops asking to save passwords is to make sure the setting to save them hasn’t been turned off. This shouldn’t happen unless you share access to your computer but it’s a quick check so makes sense to do that first.

  1. Open Chrome and type ‘chrome://settings/passwords’ into the URL bar.
  2. Make sure Offer to Save Passwords is turned on.
  3. Check Never Saved for the site you’re logging into.

You should see a list of Saved Passwords underneath the Auto Sign-in section, which should show your most recently used logins accessed through Chrome. The Never Saved section is a list of websites you have asked Chrome to not save passwords for. Check this list for the site you’re on that isn’t asking to save the password, just in case.

If Chrome is set to ask to save passwords and the particular website isn’t in the Never Saved list, we need to do a little more troubleshooting.

Log in and out again

The password issue may be a sync problem between Chrome and your Goo

gle account. Even though passwords are saved locally, they are also synced to the cloud. Log out of your Google account and log back in again. Retry the login.

Clear browsing data

The Chrome cache can sometimes lead to issues with the browser. This isn’t unique to Chrome and happens to all browsers and dozens of apps. To clear the cache in Chrome, do this:

  1. Open Chrome and select the three dot menu icon in the top right.
  2. Select More Tools and Clear Browsing Data.
  3. Select all of the options for All Time and then Clear Data.
  4. Retry logging into the website again.

Clear the password folder in Windows

A more involved fix requires you to find your existing password folder and delete two files. This should force Chrome to download fresh copies and should reset the password process.

  1. Navigate to ‘C:\Users\USER\AppData\Local\Google\Chrome\User Data\Default’ in Windows. Where you see USER, select your Windows profile.
  2. Copy two files, Login Data and Login Data-journal and paste them somewhere safe.
  3. Delete those two files from the location above. Leave this location open.
  4. Perform the above process to delete browsing data, making sure to include passwords and all time.
  5. Revisit a website that you know the login for. Enter your details and log into the site.
  6. Close Chrome.
  7. Copy the two files you saved somewhere safe back into their original position. Chrome should have recreated the files but you should overwrite them with the originals.
  8. Retest.

Why a password manager is better than a browser

I always advocate using a third party password manager like 1Password or LastPass over a browser. They tend to be more secure, more flexible and can do so much more than just save passwords. I don’t use browsers to save passwords and rely entirely on a password manager, here’s why.

I use LastPass and it uses AES 256-bit encryption to save my data. It is currently the most secure encryption standards available for public use and is implemented both locally and in the cloud. Exact details of Chrome’s encryption are very difficult to find but I doubt it exceeds this.

LastPass and other password managers offer extensive options to create passwords of almost any length and complexity. They also use salting to make them even more secure. While Chrome does offer to help create passwords, the options are more limited than Chrome.

Password managers can also store credit card details, social security and driving license numbers, offer two-factor authentication and advanced vulnerability scanning such as the LastPass Security Challenge.

For those reasons alone I suggest using a password manager instead of letting your browser do it. The next time Chrome doesn’t ask to save passwords, take it as a sign and try something else.

I do not work for LastPass and neither will I get any money if you sign up. Other very good password managers are available.

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