Chromebook Won’t Accept Password – What to Do
We have all forgotten passwords of our social media accounts or computers at least once. But, what about those times when you know that you’ve typed in the correct password, only for the system to still reject it?
This is a common issue on Chromebooks. Unfortunately, the most common solution in these cases is to powerwash your Chromebook, returning the settings to their factory defaults. However, there are other possible solutions worth trying. Before solving the problem the hard way, see if some of the following options help.
Use Another Device
If you have any other device that can access the internet, you can reset the Chromebook’s login password. That’s possible because Chromebooks are tied to Google accounts. To reset the password using another device, go to the Google’s Account Recovery page.
Facing Certain Error Messages
If you receive an error message, such as “Wrong password. Try again,” “Couldn’t find your Google Account,” or “Sorry, your password could not be verified,” there are several things you can try.
- Starting with the most obvious, check your login credentials once more.
- Your Chromebook needs to have a strong internet connection. Check if that’s the case.
- If you have changed your password recently, see if you can use the old password to sign in.
- Gmail doesn’t require you to type the full address, but other providers might. If your mail address isn’t Gmail, type its second part as well.
- If all fails, visit the Account Recovery page and follow the steps there.
Your Account May Have Been Deleted or Disabled
You need to sign in to your Chromebook with another account if this error message appears. You can also click on “Try to restore” and follow the procedure to see if you can return access to the problematic account.
Your Username or Password Cannot be Verified on This Current Network
This error message means that the internet connection is not strong enough. You can either try to solve any possible connection issues or try signing in after connecting to another network.
Sorry, You Don’t Have Permission to Sign In
Should this error message appear, you’ll need to use Guest mode or ask the Chromebook owner/administrator to grant you access. To use Guest mode, click on the “Browse as Guest” button in the bottom of the sign-in screen. To exit Guest mode, click on the time and select “Exit Guest mode.”
Do a Hard Reset
If the problem persists, there’s one more thing you can do before doing a powerwash, which is resetting the Chromebook’s hardware. Keep in mind that this might also delete some of your files in the Downloads folder.
The way to do a hard reset doesn’t differ on most Chromebooks:
- Shut down the Chromebook.
- Press the Power button while pressing and holding down the Refresh button.
- Keep holding the Refresh button until your Chromebook boots up.
To do this on tablets, you need to press and hold both the Power and Volume Up buttons.
Certain devices have different ways for performing a hard reset, such as removing the battery and/or the power adapter, then putting the battery back in, and reconnecting the power adapter. Try turning your Chromebook on after doing this.
Perform a Powerwash
The last thing you want to try is resetting your Chromebook to its factory settings. Keep in mind, though, that this will wipe all data from your Chromebook. There are two ways you can use to powerwash the device. Don’t forget to back up your data before performing the powerwash.
Use the Shortcut
- Sign out, then press and hold Ctrl + Alt + Shift + R.
- Click on the “Restart” button.
- Choose “Powerwash,” then click on “Continue.”
- Your Chromebook will provide you with the steps that you should follow.
- When this is done, you’ll need to sign in using your Google account. The one you sign in with will become the owner account.
- Finally, you’ll be given additional instructions to set up the device properly.
Use the Settings Menu
If you have access to your Chromebook, but still want to powerwash it, do the following:
- Click on the time in the bottom-right corner of the screen.
- Enter the Settings.
- Scroll to the bottom and click on “Advanced.”
- Go to the “Powerwash” section, choose “Powerwash,” and click on the “Restart” button.
- Select “Powerwash” again and click on “Continue.”
- Follow the provided steps to powerwash the device.
- When you’re done, sign in to your Chromebook with your Google account. The account you sign in with will become the owner account.
- Follow the rest of the steps to set up the computer.
Prepare for Bugs
This Chromebook error is usually a consequence of update issues. The problem is that OS updates are important and you should still update your Chromebook regularly. Therefore, keep backing up your files as often as you can to remain ready for such situations.
Has this problem ever happened before? How did you solve it? If you have another method that works, don’t hesitate to share it in the comments below.