How to Fix Disney Plus Error Code 14

With Disney Plus, you can watch almost everything from the media giant’s enormous catalog, whenever you want, wherever you are.

But by rush-releasing their highly anticipated streaming platform, Disney allowed certain bugs to sneak in. One such bug is Error Code 14. Luckily, the solution to this problem is relatively simple.

What Is Error Code 14?

The Error Code 14 usually appears when you’re trying to login to Disney Plus. It’s a sign that the system isn’t able to recognize either your username or your password. Interestingly enough, this problem can appear even if you’ve entered your login credentials correctly.

As reported by the users experiencing this issue, it seems that the multi-device use is the main reason for this. Introduced as an added benefit, Disney Plus allows you to stream content on up to four different devices at the same time. Using the same login and switching back and forth, appears to mess up your parameters in the app’s database. In turn, this essentially prevents you from logging into Disney Plus.

Disney Plus

How to Fix It

With so many different devices currently supporting Disney’s streaming service, it’s no wonder this kind of issue appears occasionally. Regardless of which devices you’re using, the best way to get around the Code 14 error is to change your Disney Plus password.

When creating a new password, it’s important to create it in a way that you get the “Great” security rating. The minimum required password length is six characters, including at least one number or a special character. Although this may seem to be secure enough, you might want to go beyond that.

For example, you can use ten characters, one upper case letter, two numbers, and one special character. Making your password as strong as possible will provide additional protection to any personal data you might’ve shared with Disney Plus.

Changing the Password

Luckily, it’s real simple to change your Disney Plus password. As with any other app, there’s only a couple of steps to go through.

  1. Open the Disney Plus app on any of your devices.
  2. On the login screen, go to the “Change Password” option.
  3. First type in your current Disney Plus password.
  4. Now enter your new password following the guidelines mentioned above.
  5. Select the “Save” button.

Now that you’ve saved your new password, it’s time to re-login to all your other devices as well. Once that’s done, you shouldn’t receive the Error Code 14 anymore.

Disney Plus Error Code 14

First-Time Users

If you’ve just created your Disney Plus account, there might be another reason why you’re seeing the Error Code 14. This time, it’s by design.

When you finish creating your Disney Plus account, if you try to login immediately, the app won’t let you do so. As a reason, it will state the Code 14. This happens because your account actually still isn’t active. To activate it, you’ll need to follow the activation link you’ve received to your e-mail from Disney Plus.

Once you do that, there shouldn’t be any problems logging in to the platform.

Confirmation E-Mail Not Received

Sometimes, it might be that you didn’t receive the e-mail with the activation link. If that’s the case, the first thing to do is to check the spam folder in your e-mail. If it’s there, simply move it to your inbox or mark it as “Not Spam”. Once you do that, open the e-mail and click the provided link.

Of course, be wary of phishing scams at all times. To make sure it’s a genuine e-mail from Disney Plus, be sure to check the sender’s e-mail address. If the portion of the e-mail address after the @ sign ends with “disney.com” or “disneyplus.com”, you’re all set. Otherwise, delete the e-mail and wait for the right one to arrive.

If you haven’t found the activation e-mail in any of your e-mail folders, perhaps you should wait a little longer for it to arrive. When there are server hiccups or you’re having issues with your Internet connection, the activation e-mail might experience some delays. It’s best to wait up to an hour or even more, until it arrives.

If you’ve waited long enough and the e-mail still hasn’t shown up, there could be another reason behind this. When you created your Disney Plus account, maybe you didn’t enter your e-mail address correctly. If that’s the case, it’s best to go through the registration process once again.

Of course, make sure to enter the right e-mail address this time. That’s a really important step, since you’ll use it as your username for accessing the Disney Plus service.

Problem Solved

Hopefully, you’ve managed to overcome the Code 14 error. Successfully logging in to Disney Plus will definitely guarantee thousands of hours of non-stop entertainment. Thanks to the multi-device support, you’ll be able to stream the entire Star Wars saga from the comfort of your home or while on the go.

Did any of the advice in this article help you? Can you pinpoint the issue with your login? Please share your experiences with Disney Plus in the comments section below.

One thought on “How to Fix Disney Plus Error Code 14”

Avatar Jeff L says:
We have this problem with two devices (phone and computer), but not two others (both phones). Rebooting the phone hasn’t helped (the computer login failed on the first attempt).

What do you recommend?

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