Amazon Echo Dot Error Registering Device – Best Fixes

Posted by Jamie on January 18, 2019

The Amazon Echo Dot works out of the box for most of us, but as is the case with any sort of technology, it isn’t without its challenges. As an owner of an Echo Dot, I have had problems registering the device on WiFi and have had to troubleshoot connection errors plenty since I got it. Base on the contents of our mailbox here, it seems like I’m not the only one: hence this tutorial on how to fix Echo Dot registering device errors.

Amazon’s Echo Dot has gone down incredibly well. More so than anyone thought it would, given the market for home assistants was only just emerging and not yet established. Now there are millions of Echo devices across the world, all helping us play music, turn on lights, find out the weather, or tell us what the traffic is going to be like on our way to work. But what about if it doesn’t work properly? How do you fix it without tearing your hair out?

Setting up your Echo Dot

Quite often, if you’re seeing Echo Dot registering device errors, then it probably just means you haven’t set it up properly. There have been occasions when registration doesn’t work for other reasons, but predominantly Occam’s Razor is in effect and it is typically because of incorrect setup. So before we get into troubleshooting, let’s go over how to set it up correctly.

  1. Unbox your Echo Dot and download the Alexa app onto your phone.
  2. Place the Echo Dot close to your WiFi router and plug it in. You should see the light ring light up blue and then turn orange. You will then hear Alexa say hello.
  3. Navigate to Settings in the Alexa app and select Wi-Fi.
  4. Select your WiFi network and select Connect.
  5. Select Alexa Devices from the app and select your Echo Dot.
  6. Select Add Alexa Device in Wi-Fi Network.
  7. Press and hold the Action button on your Echo Dot until the light ring changes to orange.
  8. Select your WiFi from the list that appears in the Alexa app and enter the network password.
  9. Save the password in the Alexa app.
  10. Select Connect to join your Echo Dot to your WiFi network.

That should be it for setting up the Echo Dot on your WiFi network. It should save the configuration details and connect whenever you power off or change networks. You can now place your Echo Dot anywhere within reach of a good wireless signal in your home.

Fix Echo Dot registering device errors

In an ideal world, if you set up your Echo Dot properly it should now work without issue. This is far from an ideal world, though, and I know a few of you are having trouble with your Dot even after doing everything right. Here are a few troubleshooting tips to get you connected.

The first thing you should do is to reboot your router and the Echo Dot. It could be a simple glitch that is remedied by a reboot. Sometimes ‘turn it off and turn it back on again’ really is the best solution. If that doesn’t work, try the following suggestions.

When you order your Echo Dot, it is registered to your account before being dispatched from Amazon. If you are not the first owner of the device, you need to deregister it before you can register it to your account. Ideally, the original owner would deregister it before giving it to you, but that doesn’t always happen. Sometimes people forget, or sometimes they just decide it’s not their problem to worry about anymore.

Here’s how to deregister the Echo Dot if you are the original owner:

  1. Visit the Amazon website on your phone.
  2. Select Settings from the left menu and select the Echo Dot you want to deregister.
  3. Select the Deregister button next to the Dot.
  4. Select it again to confirm.

This frees the Echo Dot up to be registered to someone else’s account. If you buy the Echo Dot secondhand and the original owner couldn’t or didn’t deregister it, contact Amazon customer support, as they can manually deregister it for you, which should enable you to use it as intended.

You can also deregister it with the Alexa app by selecting Settings, the Echo Dot name, and Deregister. Once done, you will need to manually set up the Echo Dot again as above, but it should then work fine.

Sometimes, the Echo Dot can be mistakenly reported lost or stolen and will not allow you to register it. Contacting Amazon customer support on the above link should help you get that sorted out. This is another known issue, especially if a device has been reported lost in transit and then sold to an unwitting buyer.

If device registration isn’t an issue, perhaps overlapping WiFi networks is. The Echo Dot sometimes has trouble differentiating different WiFi channels or networks within the same property. One way to overcome this is to turn off all other networks or second channels while you register your Echo Dot. Once complete, you can turn them back on again.

Those are the ways I know of to fix Echo Dot registering device errors. Know of any others? Tell us about them below if you do!

5 thoughts on “Amazon Echo Dot Error Registering Device – Best Fixes”

Brandan says:
When I tell me Alexa to disconnect from my phone it’s automatically reconnects how do I fix this?
Mark Patrick says:
I am getting a “Network Error – tap to retry” error. How do I fix it.
Alex A says:
Make sure your version of the App is up to date. That fixed it for me.
Filip says:
Hi, I had problem to register Amazon echo with Xiaomi Note 4 and others mobile from Xiaomi. If your registration failing “Registration Failure” with your Xiaomi then change brand of mobile.
Petar says:
I have searched the entire internet for help to solve my Echo setup problem but to no avail.
Then I’ve read your comment and tried setting it up using my brother’s phone and it straight up managed to connect as it is supposed to!
Samuel Anderson says:
I purchased mine at office Depot in box brand new, and Alexa keep saying it appears this device is not registered go to the Alexa app for advice.

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