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How to Fix Amazon Echo Dot Error Registering Device

Posted by Robert Hayes on May 25, 2019

Amazon’s family of home automation tools made a major advance in convenience, flexibility and cost with the Echo Dot. The Dot is basically a voice-controlled microcomputer with a network connection and a sophisticated audio interface in the form of the familiar Alexa app. The recent third generation iteration of the Dot turned an already useful platform into a great multimedia solution by massively upgrading the built-in speaker; for anyone other than an audiophile, the Dot’s new speaker is high-quality enough to use it as the main speaker for music in any casual listening environment like an office or bedroom.

The Dot has been very well received in the tech-savvy marketplace. It is particularly impressive given that the marketplace for home assistants is quite new. Now there are millions of Echo devices across the world, helping us play music, turn our lights on and off, find out the weather, or tell us what the traffic is going to be like on our way to work. But what about if it doesn’t work properly? How do you fix it without tearing your hair out? As great as the Dot is, no technological product is without challenges. One problem that Dot owners have occasionally run into is an error when attempting to register the device on WiFi. In this article, I will show you how to troubleshoot this issue and get your Dot properly registered so that you can use it.

Setting up your Echo Dot

A very common source of Echo Dot registering errors is an improperly completed setup routine. Before we get into the weeds of troubleshooting an error, let’s make sure that your Dot was properly set up in the first place.

First and Second Generation Echo Dot Setup

  1. Unbox your Echo Dot and download the Alexa app onto your phone if it isn’t already there.
  2. Place the Echo Dot within range of your WiFi router and plug it in. You should see the light ring turn blue and then turn orange. You will then hear Alexa say hello.
  3. Navigate to Settings in the Alexa app and select Wi-Fi.
  4. Select your WiFi network and select Connect.
  5. Select Alexa Devices from the app and select your Echo Dot.
  6. Select Add Alexa Device in Wi-Fi Network.
  7. Press and hold the Action button on your Echo Dot until the light ring changes to orange.
  8. Select your WiFi from the list that appears in the Alexa app and enter the network password.
  9. Save the password in the Alexa app.
  10. Select Connect to join your Echo Dot to your WiFi network.

Third Generation Echo Dot Setup

Amazon made setup much simpler for the third generation Dots.

  1. Unbox your Echo Dot and download the Alexa app onto your phone if it isn’t already there.
  2. Place the Echo Dot within range of your WiFi router and plug it in. The light ring will spin for about a minute. You will then hear Alexa say hello.
  3. Open the Alexa device and follow the prompts to enter the WiFi information.

That should be it for setting up the Echo Dot on your WiFi network. Your Dot should now know its own configuration details and will reconnect whenever you turn the power off and back on or move it to another room in your house. You can now place your Echo Dot anywhere within reach of a good wireless signal in your home.

Fix Echo Dot registering device errors

If your Dot was set up correctly then it should now work without issue. If you are having issues, then follow these troubleshooting steps to get your Dot connected.

Reboot Your Router, Reboot Your Dot

The first thing to try: turn it off and then turn it back on again. Many, many software glitches are resolved by simply starting over. Restart your Dot and restart your router and see if that resolves the problem.

Deregister Your Dot

When you order an Echo Dot new from Amazon, it is registered to your account before being dispatched from Amazon. However, if you are getting your Dot used, then it has to be deregistered from the previous owner’s account before you can use it. Ideally, the original owner would deregister it before giving it to you, but that doesn’t always happen. Sometimes people forget, or sometimes they just decide it’s not their problem.

Here’s how to deregister the Echo Dot if you are the original owner:

  1. Visit the Amazon website fron a web browser.
  2. Select Settings from the left menu and select the Echo Dot you want to deregister.
  3. Select the Deregister button next to the Dot.
  4. Select it again to confirm.

This frees the Echo Dot up to be registered to someone else’s account. If you buy the Echo Dot secondhand and the original owner couldn’t or didn’t deregister it, contact Amazon customer support and ask them to manually deregister it for you.

You can also deregister it with the Alexa app by selecting Settings, Device Settings, the Echo Dot name, and scroll down to Deregister.

Once the Dot has been deregistered, you will need to manually set up the Echo Dot again as above.

Sometimes, the Echo Dot can be mistakenly reported lost or stolen and will not allow you to register it. Contacting Amazon customer support on the above link should help you get that sorted out. This is another known issue, especially if a device has been reported lost in transit and then sold to an unwitting buyer.

Simplify the Network

If device registration isn’t an issue, perhaps overlapping WiFi networks is. The Echo Dot sometimes has trouble differentiating different WiFi channels or networks within the same property. One way to overcome this is to turn off all other networks or second channels while you register your Echo Dot. Once complete, you can turn them back on again.

Those are the ways I know of to fix Echo Dot registering device errors. Know of any others? Tell us about them below if you do!

We’ve got a lot more resources to help you with your Echo Dot!

Having WiFi issues? See our guide to fixing WiFi connection problems with your Dot.

Are you an Apple Music subscriber? Check out our walkthrough for using Apple Music on your Dot.

If you want the best sound, learn how to pair your Dot with a bluetooth speaker.

Did you know that you can use your Dot to make and receive phone calls?

Of course, you can play podcasts on your Echo Dot!

7 thoughts on “How to Fix Amazon Echo Dot Error Registering Device”

Steven says:
My Dot stopped responding. Says will not register. I have looked at your instructions and I am stumped from the beginning. You say to go to the Alexa app and go to settings/WIFI. I do not have a WIFI option in settings. I unloaded my app and reloaded to make sure I had the newest copy and it is the same.
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connie says:
my dot stopped responding though ring is blue and does respond on phone
Reply
Brandan says:
When I tell me Alexa to disconnect from my phone it’s automatically reconnects how do I fix this?
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Mark Patrick says:
I am getting a “Network Error – tap to retry” error. How do I fix it.
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Alex A says:
Make sure your version of the App is up to date. That fixed it for me.
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Filip says:
Hi, I had problem to register Amazon echo with Xiaomi Note 4 and others mobile from Xiaomi. If your registration failing “Registration Failure” with your Xiaomi then change brand of mobile.
Reply
Petar says:
THIS!
I have searched the entire internet for help to solve my Echo setup problem but to no avail.
Then I’ve read your comment and tried setting it up using my brother’s phone and it straight up managed to connect as it is supposed to!
Reply
Garima says:
Even I fed up wid this error still my device is nt registering
Samuel Anderson says:
I purchased mine at office Depot in box brand new, and Alexa keep saying it appears this device is not registered go to the Alexa app for advice.
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