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Amazon Echo Won’t Connect to Wi-Fi

Posted by Heather on November 21, 2018
Amazon echo won't Connect to Wi-Fi

The Amazon Echo is an amazing, compact device with thousands of different uses. But if you have a new one that is not connected to Wi-Fi, or if your Echo simply stops connecting to Wi-Fi, it suddenly becomes effectively useless. With internet, it will not speak, process commands, or stream media for you.

Setting Up a Brand New Echo

If you’ve just purchased or received a new Echo, the first thing you’ll want to do is hook it up to your Wi-Fi network so you can start enjoying it.

Before you get started, make sure your Echo is plugged in. It may not be fully charged, and you do not want it to die during the setup process. Wait until the light ring on the top of the Echo turns orange before proceeding.

  • Open the Alexa application on your smartphone or tablet to connect your Echo to your wireless network.
  • In the Home screen of the Alexa app, tap the three horizontal lines in the upper left-hand corner. Then, tap “Settings.” Alexa app Settings
  • Next, tap on “Set up a new device” under “Alexa devices.” Choose the Echo device you’re connecting to Wi-Fi: Echo, Tap or Dot. Choose Echo
  • Then, you’ll choose your language and tap the blue “Continue” button.                                                            Language Selection
  • On the next screen, you’ll do the setup for your Echo device and click the blue “Connect to Wi-Fi” button. Your Echo will tell you when it’s ready, and you will also see an orange ring of light around the top of it.
  • If your Echo light does not change to orange after a little while, press and hold the “Action” button (the dot) on the Echo for a few seconds. Release it when the light changes to orange, then tap “Continue” in your app.                               Wi-Fi Connection
  • Choose the desired Wi-Fi network to connect your Echo to. Then, enter your password for that network.  Your Amazon Echo should now connect to your Wi-Fi network and audibly let you know when the connection is successful.

If the connection is unsuccessful, make sure that you have entered your password correctly. Because the password is hidden, it is easy to mistype one of the characters. Simply try reconnecting and re-entering your password before you try any of the troubleshooting tips below.

In addition, if you’ve got more than one wireless network connection, then try connecting to another one if attempts are still unsuccessful to the initial Wi-Fi connection.

Orange Ring of Light

If you see an orange ring of light around the top of your Amazon Echo at any time after you have performed the initial setup, it’s trying to tell you something: It’s not connected to a Wi-Fi network. The Echo will attempt to reconnect with your Wi-Fi, but it may be unsuccessful.

To regain the Wi-Fi connection between your Amazon Echo and your internet, you’ll need to re-establish a connection. What could have caused or create such issues with the Amazon Echo and Wireless connections? Below, we’ll look at the possible problems, as well as the easy ways for you to fix them.

Possible Fixes for Echo Connection Problems

If your Echo is not connected to the internet, follow these steps in order until it has reconnected.

  1. Check to make sure your router is plugged in and connected to the Internet. Can you connect to Wi-Fi and access the Internet from another device? If not, the problem lies with either your router or your modem. Unplug both devices, wait 15 seconds, then plug them back in. Wireless router
  2. If that does not work, try the same thing with the Echo. Turn it completely off using the power button, wait 15 seconds, then turn it back on. Wait a minute to see if it automatically reconnects to the internet.
  3. Still no connection? Don’t get frustrated – there are plenty more options to try. You may have saved your wireless password to your Amazon account when you first set up your Echo. If you recently changed your Wi-Fi password, the Echo will be unable to connect. Just open your Echo app, update the password, and it should reconnect automatically.
  4. If you are using a dual-band modem, then you may have two Wi-Fi networks setup. The two frequencies are optimized for different uses. The 5GHz frequency offers a more stable connection, while the 2.4GHz frequency is better for devices located further away. Try switching to the other network to see if the Echo will connect.
  5. Still nothing? Try repositioning your Echo. First, get it away from any wireless devices that could interfere with its signal. Then, move it higher, such as on top of a piece of furniture, to avoid interference. Finally, it could be that the Echo is too far from the wireless router, or in a part of your house where the signal is not especially strong. Try moving the Echo to a better location, such as right next to your wireless router. (Tip: Alternatively, you could get a wireless extender to expand your router’s range.)

When all else fails, you can reset your Amazon Echo to its factory settings. The process is different for the first- and second-generation Echos.

For the first-generation Echo:

  1. Using a thin item, such as a paperclip, to press and hold the reset button located in the bottom of the device. The light ring on top of the Echo will turn orange, then blue.
  2. Release the button, and the light will turn off, then orange. Now, follow the process outlined above to set up your Wi-Fi connection from scratch.

For the second-generation Echo:

  1. Press and hold the devices “Volume Down” and “Microphone Off” buttons. The light will turn orange for about 20 seconds, then turn blue.
  2. Release the button, and the light will turn off, then orange. Now, follow the process outlined above to set up your Wi-Fi connection from scratch.

That’s a wrap. We’ve covered all the possible reasons that you would experience problems between your Amazon Echo Device and your wireless internet.  Then, we took each one and outlined specific steps you can take to try to get your issues resolved.  Hopefully, we’ve helped!

19 thoughts on “Amazon Echo Won’t Connect to Wi-Fi”

Brent says:
I had a problem for days where my echo dot would disconnect and every time I tried to connect it I received an error. I tried everything including resetting, booting my WiFi, and all the other options.
I had recently added a WiFi extender between my router and the dot. When I unplugged the WiFi extender the rand the setup again it connected immediately. If you are using an extender and your dot is having connection issues, try this and it might work.
Good luck!
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betty says:
After I get connected to my internet and Alexa prompts me to complete set up on Alexa and when I go there the page will not open. Please help me.
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John Wertew says:
Every now and again my Echo Dot turns red and refuses to connect. I tried reseting the password via the app but got caught in the circle others have described, where the pages just repeat. I’ve found that if I restart my Android phone, even if the Alexa app hasn’t been used and isn’t open, the ED works again. In my case it seems to be an Android problem somehow blocking the device.
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Jason says:
I’m having the same “connected, no internet” problem as others. I changed the password on my router a few days ago and ever since then I have been unable to reconnect an Echo to the internet. I have tried every recommended fix I’ve come across like reinstalling Alex App, deregistering Echo, rebooting modem and router. All my other non-Alexa devices connect to wifi with no issues whatsoever. I’ve wasted way too many hours on this trash.
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trey says:
I got a new tp-link router and it was connected but now it wont connect it saids I have to do it manually but when I do that it still won’t connect
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Bill says:
In the advanced options setup, what do they want for router–Netgear router model number? I also have Xfinity WIFI, but the setup doesn’t pick those options at all. I haven’t a clue about “Subnet Mask”, or “DNS1” “DNS 2″even after reading about them.
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Dennis Rogers says:
My Echo was working fine until I changed my wireless router, now I cannot get it to connect to the network after following the set up process. I have tried many times with no luck.
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jane qualls says:
Can you dim the lights at bedtime? My dot is like a silent alarm clock in the dark. Also what do the different colors signify? We only use this thing to talk to each other in different rooms.
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Clareq says:
I cannot (after MANY HOURS searching) find anywhere on my amazon account to enable wifi network let alone save a password. PLEASE HELP ME
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gvc says:
Exactly same problem. I know the password is correct, and the Echo is in the same room as the router. Very frustrating.
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Graham Delaney says:
I have An Echo Plus connected and its great. I have now purchased an Echo to go with it but it won’t set up. I follow the app instructions and go to WiFi. I select the Amazon WiFi which shows as “Amazonxxxx (no internet access) and it connects, then an info popup appears saying “Connected – no internet access.” I’m then told to go back to the Alexa app to complete the set up. I go back to the app and it just takes me inn a circle. Getting really fed up now.
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Katie Unander says:
I had this problem too. After it tells you to connect to Wi-Fi using Amazon-xxx ( Mine was not xxx but 3 other letters) then it wants you to pick which Wi-Fi you want it to use. I chose my home Wi-Fi and entered the password from my Wi-Fi- box . turns out the password on the side of the box is NOT the password it wants. It is the Key/Password # written several lines above the Admin password #. I did not check the let Amazon store your password? box as it would not work when I did . Good Luck!
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Anaya Dic says:
I have Amazon echo device and most of the time I faced problem to set up echo with Wi-Fi network. I fixed this problem to restart my echo device and unplug the power adapter from the back of the device or from the wall outlet. After this, again plug the power adapter back in.
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Danelle says:
We had no problems with our Echo until the power went out. Ever since it won’t reconnect to wifi and when I try, it doesn’t give me an option to enter a password and it keeps telling me it can’t connect. Then it tells me I need to connect my iphone to wifi, which is already connected so I don’t understand the problem there. This is really beginning to get aggravating, especially since I don’t have a lot of time to deal with it.
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Michael says:
I’ve been trying to connect my echo to my wifi for 4 days. I got it as a christmas present and am every disappointed, it has wasted a lot of my time. I thought it would be straightforward, but it seems that a lot of people are having problems.

I’ll have to return mine if it does not do what it was meant to do.

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Hayleigh says:
Mine is doing the exact same thing and was also a Christmas present have u had any luck
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Sam Rodger says:
It won’t let me input a password for some reason?
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Kyle says:
Select your WiFi network and click “Forget this network”. It will then let you input your WiFi password. I had the same problem but this fixed it for me.
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McWireless says:
I was about to relegate my Dot to the role of paperweight when it repeatedly would not connect to my Wifi network, when I noticed the “Advanced Settings” link in the Alexa app under where you enter the Wifi network name and password. Lo and behold, there were all the fields required to enter the IP address and associated information. This is not for the faint of heart, but if you know what you’re doing around an IP network (particularly the method and implications of assigning static IP addresses to devices), it could fix your problem as it did mine – the Dot connected first time after that.
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Barb Sweet says:
THANK YOU!!!!!! This was just the info I needed!!!!
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Bill says:
What do they want entered for “Router”? Netgear model number or what?
Clay Kirkland says:
What a piece of junk!!! Everything else I have works fine with wireless but this device is always getting logged out and as of right now, it can’t seem to connect no matter what I try. If there was a lake close by I would throw it in that lake!!
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Bianca Otto says:
OMG WE IN THE SAME BOAT…I purchased 3 and I was able to connect my sisters but mine won’t connect…I want to throw mine in the river too
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Autographs says:
Having the same problems. Just not connecting to the wifi. Reset the router and also the echo but just nothing.
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Donald says:
Didn’t help. Echo Dot just stopped connecting to the internet.
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Stephen says:
I had the same issue. Solved it by deregistering the Dot and then starting over from scratch.
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Joni Jacobson says:
I would like to use my Dot at home and work. Can it be set up to connect to two different internets?
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Nicola White says:
How can I set up a pre owned amazon dot?
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Marc says:
I could not get my echo, kindle, or Fire to connect to my netgear routers and waps. These devices work fine with android, Apple, laptops, etc. I set up a couple dlink routers and the Amazon gear connects just fine. Not sure why, but it definitely is an issue with the two brands working together.
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