28

Amazon Echo Won’t Connect to Wi-Fi

Posted by Heather on November 21, 2018
Amazon echo won't Connect to Wi-Fi

The Amazon Echo is an amazing, compact device with thousands of different uses. But if you have a new one that is not connected to Wi-Fi, or if your Echo simply stops connecting to Wi-Fi, it suddenly becomes effectively useless. With internet, it will not speak, process commands, or stream media for you.

Setting Up a Brand New Echo

If you’ve just purchased or received a new Echo, the first thing you’ll want to do is hook it up to your Wi-Fi network so you can start enjoying it.

Before you get started, make sure your Echo is plugged in. It may not be fully charged, and you do not want it to die during the setup process. Wait until the light ring on the top of the Echo turns orange before proceeding.

  • Open the Alexa application on your smartphone or tablet to connect your Echo to your wireless network.
  • In the Home screen of the Alexa app, tap the three horizontal lines in the upper left-hand corner. Then, tap “Settings.” Alexa app Settings
  • Next, tap on “Set up a new device” under “Alexa devices.” Choose the Echo device you’re connecting to Wi-Fi: Echo, Tap or Dot. Choose Echo
  • Then, you’ll choose your language and tap the blue “Continue” button.                                                            Language Selection
  • On the next screen, you’ll do the setup for your Echo device and click the blue “Connect to Wi-Fi” button. Your Echo will tell you when it’s ready, and you will also see an orange ring of light around the top of it.
  • If your Echo light does not change to orange after a little while, press and hold the “Action” button (the dot) on the Echo for a few seconds. Release it when the light changes to orange, then tap “Continue” in your app.                               Wi-Fi Connection
  • Choose the desired Wi-Fi network to connect your Echo to. Then, enter your password for that network.  Your Amazon Echo should now connect to your Wi-Fi network and audibly let you know when the connection is successful.

If the connection is unsuccessful, make sure that you have entered your password correctly. Because the password is hidden, it is easy to mistype one of the characters. Simply try reconnecting and re-entering your password before you try any of the troubleshooting tips below.

In addition, if you’ve got more than one wireless network connection, then try connecting to another one if attempts are still unsuccessful to the initial Wi-Fi connection.

Orange Ring of Light

If you see an orange ring of light around the top of your Amazon Echo at any time after you have performed the initial setup, it’s trying to tell you something: It’s not connected to a Wi-Fi network. The Echo will attempt to reconnect with your Wi-Fi, but it may be unsuccessful.

To regain the Wi-Fi connection between your Amazon Echo and your internet, you’ll need to re-establish a connection. What could have caused or create such issues with the Amazon Echo and Wireless connections? Below, we’ll look at the possible problems, as well as the easy ways for you to fix them.

Possible Fixes for Echo Connection Problems

If your Echo is not connected to the internet, follow these steps in order until it has reconnected.

  1. Check to make sure your router is plugged in and connected to the Internet. Can you connect to Wi-Fi and access the Internet from another device? If not, the problem lies with either your router or your modem. Unplug both devices, wait 15 seconds, then plug them back in. Wireless router
  2. If that does not work, try the same thing with the Echo. Turn it completely off using the power button, wait 15 seconds, then turn it back on. Wait a minute to see if it automatically reconnects to the internet.
  3. Still no connection? Don’t get frustrated – there are plenty more options to try. You may have saved your wireless password to your Amazon account when you first set up your Echo. If you recently changed your Wi-Fi password, the Echo will be unable to connect. Just open your Echo app, update the password, and it should reconnect automatically.
  4. If you are using a dual-band modem, then you may have two Wi-Fi networks setup. The two frequencies are optimized for different uses. The 5GHz frequency offers a more stable connection, while the 2.4GHz frequency is better for devices located further away. Try switching to the other network to see if the Echo will connect.
  5. Still nothing? Try repositioning your Echo. First, get it away from any wireless devices that could interfere with its signal. Then, move it higher, such as on top of a piece of furniture, to avoid interference. Finally, it could be that the Echo is too far from the wireless router, or in a part of your house where the signal is not especially strong. Try moving the Echo to a better location, such as right next to your wireless router. (Tip: Alternatively, you could get a wireless extender to expand your router’s range.)

When all else fails, you can reset your Amazon Echo to its factory settings. The process is different for the first- and second-generation Echos.

For the first-generation Echo:

  1. Using a thin item, such as a paperclip, to press and hold the reset button located in the bottom of the device. The light ring on top of the Echo will turn orange, then blue.
  2. Release the button, and the light will turn off, then orange. Now, follow the process outlined above to set up your Wi-Fi connection from scratch.

For the second-generation Echo:

  1. Press and hold the devices “Volume Down” and “Microphone Off” buttons. The light will turn orange for about 20 seconds, then turn blue.
  2. Release the button, and the light will turn off, then orange. Now, follow the process outlined above to set up your Wi-Fi connection from scratch.

That’s a wrap. We’ve covered all the possible reasons that you would experience problems between your Amazon Echo Device and your wireless internet.  Then, we took each one and outlined specific steps you can take to try to get your issues resolved.  Hopefully, we’ve helped!

28 thoughts on “Amazon Echo Won’t Connect to Wi-Fi”

Mike - NoVA says:
Thank you David NC, my Echo (Gen 1) failed about a week ago or so for no apparent reason just could not connect to the WiFi. I did all of the resets; remove the iPhone App and reinstalled; tried from the computer nothing would get it connected again. Until I came across your post. I setup a guess WiFi network with unhiding the SID and that did the trick.

Thanks again and hopefully Amazon will correct the issue.

Reply
David NC says:
Amazon support called me yesterday that the developer is supposedly working on a fix that should be pushed out next week. I have a lot of concerns about how the Echo platform is managed from a security perspective and am thinking it’s time to ditch Alexa.
Reply
Patricia Dooley says:
Thank you @Davidnc. Obviously, not all devices got the fix, if they sent it out yet. My 3 first gens still won’t connect to my hidden network as of Mar. 18, 2019. But at least we know what is the problem. Not worth broadcasting my wifi.
sharon lonergan says:
echo from amazon will not connect to wifi.I have had,it for a year not tech savy so advance settings wow . When I get a hour free I try all suggestions.I guess I will try using my phone now to try it
Reply
David NC says:
Have an Echo Gen 1 for three years connected to a hidden 2.4G hidden WiFi network with no issue until this week. Tried everything to reconnect without success, including resetting to factory settings, moving device to within feet of router, changing to 5G signal, etc. Finally (with hesitation) called Amazon support and spent hours with them. After no success I un-hid my 2.4G network to broadcast its SSID. Was finally able to reconnect so I gave Amazon tech an endless stream of information for them to give to a developer and opened a ticket for which I hope I get an answer. I don’t like to have my WiFi networks visible, even with WPA2 security and strong password. If you have a Gen 1 Echo and this week you are not able to connect, make sure your WiFi network is not hidden.
Reply
CA says:
Same issue here, I have a 1st gen (was part of the beta program) and with 2 different routers over the past 5 years never had an issue connecting until this week. Reset everything, moved the echo closer to router, tried on 2.4 and 5 Ghz, hidden and unhidden, different broadcast channels, and nothing. I’ll be on with an Amazon tech here in a bit as well i guess.
Reply
JGM says:
Same issue here. It won’t connect to hidden network after it worked for years with no problems, and my dots and everything else on the network is fine.
Cindy says:
I have had my Echo for 5 years or so. I have had my network connection hidden all of those years and the Echo has had no issues. On Wednesday, the Echo decided to disconnect from the network and now will not connect to the hidden network. It will only connect if I unhide the network. Was on the phone with Amazon for hours and can’t get it to recognize a hidden network at all. I am not a Happy camper. The last update was terrible.
Reply
David NC says:
I’ve had my Amazon Echo (Gen 1) for three years connected to a hidden 2.4G router with no issue. This week it lost connectivity to my WiFi network and I attempted every type of workaround. It turns out that once I reset my router to broadcast its SSID (not hidden), the setup was able to connect to the WiFi. Was on the phone with Amazon tech for hours giving enough information for him to write this up and get it to a developer. So regardless of what they say, there was in fact something that occurred do to Amazon that caused this. The only reason I’m continuing to follow up with them is I do not like having my Wifi networks visible and want a fix to this from them.
Reply
Alan NY says:
Thanks for the info, exposing my SSID resolved the issue. Interesting enough, I have a wifi-extension that does broadcast its SSID, but I couldn’t successfully connect to that either.

Apparently whatever Amazon did that led to their massive outage on 1/16/19 is what caused this problem.

signal7 says:
Amazon seems to have done an update in the past week which prevents first generation Echo devices from connecting to access points on channel 1. I had two identical units go offline inexplicably. After troubleshooting for a week, I finally noticed that the setup app could ‘see’ wireless networks, but not networks at channel 1. I changed my access point to channel 8 and it started magically working again.

props to the Android WiFi Analyzer app for helping me figure this out!

Reply
TK says:
Just reading this thread after two hours with tech support…why didn’t they point out that this is a software problem on their side that caused my Echo to not be able to connect any longer??? The grand solution I was offered, 15% off a new device because mine is out of warranty! What a joke. They need to get their tech support “in the know” and shame on me for calling them before checking here first.
Reply
David NC says:
Tech support is obviously in India where they read from a scripted document. The change was clearly made by Amazon and pushed to our devices. 1) Is it a security risk, 2) Was the change tested, 3) Will they revert the change as it requires our WiFi SSID to be broadcast (visible)? These are the questions I want answered from them.
Andrea Bearden-Kuhns says:
Christmas present came with a major head banger. Will not stay connected to wifi. can’t verify phone number on and on. My daughter’s echo worked right away, different town. About to return, No wonder everyone is selling these for $66.99.
Reply
joanne neeves says:
I’ve just got a new router, I’ve tried rebooting both but every time it tries to connect, it says cannot connect to public Wi-Fi, does anyone know why this is?
Reply
James says:
I recently upgraded my router. I have two DOTs 2nd gen. and an Echo 2nd. All failed to connect to wifi. Amazon management created loop circle. Wanted me to connect to an Amazon wifi but this would disconnect me from the new wifi internet. When told to go back to setup it would not work. Infinite feedback loop. Now it gets interesting. I was managing Alexa from my Fire tablet. I downloaded the app to my Android phone and then started anew. With the new app installed I was able to reconnect all 3 devices using the phone. Perhaps one should UNINSTALL the app and then reinstall the app using the new wifi setting. Just a suggestion, but I think this is what worked for me. Somehow the older app version was locking in the old wifi setting not allowing me to change the setting. By starting from scratch the problem got solved. I will uninstall the app from my tablet and start new there.
Reply
sanjay says:
I can confirm this is an issue with Alexa, NOT anyone’s wifi. Alexa apparently will not connect to networks with complex passwords. I had 2 devices. One lost connection and a brand new Echo Plus wouldn’t connect to my 5Ghz network at all. I created a secondary guest network with a very simple password and instant connection for both devices. I looked all over Amazon’s help and no mention that this is required. I looked on the internet, no mention of only connecting to simple passwords on wifi. I finally found a reddit group that talked about this exact thing. The guy who wrote the original post noted that the customer service rep told him that Alexa can only connect to wifi networks that contain a-z/0-9 for passwords. very odd because until a few days ago, everything was fine. I think Amazon pushed an Alexa update and screwed this all up.
Reply
Mike says:
Thank goodness I ran into your comment After several attempts had no luck connecting to my WIFI. Had an IT friend of mine over to help Went through all of Amazon suggestions to no avail . Started to search the web for answers Luckily we read through this site all the way through to the comments. Changed symbols in password. The * was the problem
Reply
Brent says:
I had a problem for days where my echo dot would disconnect and every time I tried to connect it I received an error. I tried everything including resetting, booting my WiFi, and all the other options.
I had recently added a WiFi extender between my router and the dot. When I unplugged the WiFi extender the rand the setup again it connected immediately. If you are using an extender and your dot is having connection issues, try this and it might work.
Good luck!
Reply
betty says:
After I get connected to my internet and Alexa prompts me to complete set up on Alexa and when I go there the page will not open. Please help me.
Reply
John Wertew says:
Every now and again my Echo Dot turns red and refuses to connect. I tried reseting the password via the app but got caught in the circle others have described, where the pages just repeat. I’ve found that if I restart my Android phone, even if the Alexa app hasn’t been used and isn’t open, the ED works again. In my case it seems to be an Android problem somehow blocking the device.
Reply
Jason says:
I’m having the same “connected, no internet” problem as others. I changed the password on my router a few days ago and ever since then I have been unable to reconnect an Echo to the internet. I have tried every recommended fix I’ve come across like reinstalling Alex App, deregistering Echo, rebooting modem and router. All my other non-Alexa devices connect to wifi with no issues whatsoever. I’ve wasted way too many hours on this trash.
Reply
trey says:
I got a new tp-link router and it was connected but now it wont connect it saids I have to do it manually but when I do that it still won’t connect
Reply
Bill says:
In the advanced options setup, what do they want for router–Netgear router model number? I also have Xfinity WIFI, but the setup doesn’t pick those options at all. I haven’t a clue about “Subnet Mask”, or “DNS1” “DNS 2″even after reading about them.
Reply
Dennis Rogers says:
My Echo was working fine until I changed my wireless router, now I cannot get it to connect to the network after following the set up process. I have tried many times with no luck.
Reply
jane qualls says:
Can you dim the lights at bedtime? My dot is like a silent alarm clock in the dark. Also what do the different colors signify? We only use this thing to talk to each other in different rooms.
Reply
Clareq says:
I cannot (after MANY HOURS searching) find anywhere on my amazon account to enable wifi network let alone save a password. PLEASE HELP ME
Reply
gvc says:
Exactly same problem. I know the password is correct, and the Echo is in the same room as the router. Very frustrating.
Reply
Graham Delaney says:
I have An Echo Plus connected and its great. I have now purchased an Echo to go with it but it won’t set up. I follow the app instructions and go to WiFi. I select the Amazon WiFi which shows as “Amazonxxxx (no internet access) and it connects, then an info popup appears saying “Connected – no internet access.” I’m then told to go back to the Alexa app to complete the set up. I go back to the app and it just takes me inn a circle. Getting really fed up now.
Reply
Katie Unander says:
I had this problem too. After it tells you to connect to Wi-Fi using Amazon-xxx ( Mine was not xxx but 3 other letters) then it wants you to pick which Wi-Fi you want it to use. I chose my home Wi-Fi and entered the password from my Wi-Fi- box . turns out the password on the side of the box is NOT the password it wants. It is the Key/Password # written several lines above the Admin password #. I did not check the let Amazon store your password? box as it would not work when I did . Good Luck!
Reply
Robert Burns says:
thank you very much, that was my problem
Anaya Dic says:
I have Amazon echo device and most of the time I faced problem to set up echo with Wi-Fi network. I fixed this problem to restart my echo device and unplug the power adapter from the back of the device or from the wall outlet. After this, again plug the power adapter back in.
Reply
Danelle says:
We had no problems with our Echo until the power went out. Ever since it won’t reconnect to wifi and when I try, it doesn’t give me an option to enter a password and it keeps telling me it can’t connect. Then it tells me I need to connect my iphone to wifi, which is already connected so I don’t understand the problem there. This is really beginning to get aggravating, especially since I don’t have a lot of time to deal with it.
Reply
Michael says:
I’ve been trying to connect my echo to my wifi for 4 days. I got it as a christmas present and am every disappointed, it has wasted a lot of my time. I thought it would be straightforward, but it seems that a lot of people are having problems.

I’ll have to return mine if it does not do what it was meant to do.

Reply
Hayleigh says:
Mine is doing the exact same thing and was also a Christmas present have u had any luck
Reply
deresky says:
I had the same problems that many here have expressed. Tried all the remedies including a new phone, router, and Amazon account. So finally saw the light and put it in the garbage can. Fact is that the Internet is not a perfect system , is far from plug and play for all and is not yet staffed with experienced Help Line services to overcome the nuances of various installations. Amazon is having such strong financial performance that it can afford to dispense with my business and the ISPs are not willing to invest in developing a knowledge base on all the cr$p that people are making to ostensibly use the “Internet” as they define its protocols. So from one who has been there, give it up and do without. It wont hurt you and the frustration of dealing with this nonsense definitely is hazardous to your health.
Sam Rodger says:
It won’t let me input a password for some reason?
Reply
Kyle says:
Select your WiFi network and click “Forget this network”. It will then let you input your WiFi password. I had the same problem but this fixed it for me.
Reply
McWireless says:
I was about to relegate my Dot to the role of paperweight when it repeatedly would not connect to my Wifi network, when I noticed the “Advanced Settings” link in the Alexa app under where you enter the Wifi network name and password. Lo and behold, there were all the fields required to enter the IP address and associated information. This is not for the faint of heart, but if you know what you’re doing around an IP network (particularly the method and implications of assigning static IP addresses to devices), it could fix your problem as it did mine – the Dot connected first time after that.
Reply
Barb Sweet says:
THANK YOU!!!!!! This was just the info I needed!!!!
Reply
Bill says:
What do they want entered for “Router”? Netgear model number or what?
Clay Kirkland says:
What a piece of junk!!! Everything else I have works fine with wireless but this device is always getting logged out and as of right now, it can’t seem to connect no matter what I try. If there was a lake close by I would throw it in that lake!!
Reply
Bianca Otto says:
OMG WE IN THE SAME BOAT…I purchased 3 and I was able to connect my sisters but mine won’t connect…I want to throw mine in the river too
Reply
Autographs says:
Having the same problems. Just not connecting to the wifi. Reset the router and also the echo but just nothing.
Reply
Donald says:
Didn’t help. Echo Dot just stopped connecting to the internet.
Reply
Stephen says:
I had the same issue. Solved it by deregistering the Dot and then starting over from scratch.
Reply
Joni Jacobson says:
I would like to use my Dot at home and work. Can it be set up to connect to two different internets?
Reply
Nicola White says:
How can I set up a pre owned amazon dot?
Reply
Marc says:
I could not get my echo, kindle, or Fire to connect to my netgear routers and waps. These devices work fine with android, Apple, laptops, etc. I set up a couple dlink routers and the Amazon gear connects just fine. Not sure why, but it definitely is an issue with the two brands working together.
Reply

Leave a Reply

Your email address will not be published. Required fields are marked *


Disclaimer: Some pages on this site may include an affiliate link. This does not effect our editorial in any way.