Amazon Echo Won’t Connect to Wi-Fi [Quick Fixes]

The Amazon Echo is an amazing, compact device with thousands of different uses. But if you have a new one that is not connected to Wi-Fi, or if your Echo simply stops connecting to Wi-Fi, it suddenly becomes effectively useless.

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Without a working internet connection, Amazon Echo will not speak, process commands, or stream media for you.

Frequently, the solution to Amazon Echo issues is to be found in troubleshooting and resolving Internet connectivity problems, not problems with the Amazon Echo itself.

Setting Up a Brand New Echo

If you’ve just received a new Echo, the first thing you’ll want to do is hook it up to your Wi-Fi connection so you can start enjoying it. If you’d like to purchase one, they’re available on Amazon.

Amazon Echo completely relies on the Internet to work properly so expect your Internet connection or your WiFi to be a place to look if your Echo doesn’t work properly.

Before you get started, make sure your Echo is plugged in. It may not be fully charged, and you do not want it to die during the setup process. Wait until the light ring on the top of the Echo turns orange before proceeding.

Given that it’s one of the more common issues, confirming that the device is fully connected to a power source is near the top of the troubleshooting list.

Next, go through the steps to connect to WiFi and troubleshoot connectivity problems:

  1. Open the Alexa application on your smartphone or tablet to connect your Echo to your wireless network.
  2. In the Home screen of the Alexa app, tap the three horizontal lines in the upper left-hand corner. Then, tap “Settings.” Alexa app Settings
  3. Next, tap on “Set up a new device” under “Alexa devices.” Choose the Echo device you’re connecting to Wi-Fi: Echo, Tap or Dot. Choose Echo
  4. Then, you’ll choose your language and tap the blue “Continue” button.                                                            Language Selection
  5. On the next screen, you’ll do the setup for your Echo device and click the blue “Connect to Wi-Fi” button. Your Echo will tell you when it’s ready, and you will also see an orange ring of light around the top of it.
  6. If your Echo light does not change to orange after a little while, press and hold the “Action” button (the dot) on the Echo for a few seconds. Release it when the light changes to orange, then tap “Continue” in your app.                               Wi-Fi Connection
  7. Choose the desired Wi-Fi network to connect your Echo to. Then, enter your password for that network.

Your Amazon Echo should now connect to your Wi-Fi network and audibly let you know when the connection is successful. You should now be online and good to go!

What to do when Alexa can’t connect to the Internet?

If the connection is unsuccessful, make sure that you have entered your password correctly. Because the password is hidden, it is easy to mistype one of the characters.

Simply try reconnecting and re-entering your password before you try any of the troubleshooting tips below. Of course, make sure that your CAP LOCK key isn’t engaged as all caps is likely the number one reason people mistype passwords multiple times.

You can also try putting your smartphone in Airplane mode and then reconnecting it to wifi. The Alexa app in your phone relies on wifi to properly set up you Echo, so reconnecting the phone to wifi may resolve the issue quickly.

If you’re having issues with the Echo Dot check out How to Fix Amazon Dot Error Registering Device.

In addition, if you’ve got more than one wireless network connection, then try connecting to another one if attempts are still unsuccessful in the initial Wi-Fi connection.

Why Is My Echo DOT Not Connecting to WiFi?

If you see an orange ring of light around the top of your Amazon Echo at any time after you have performed the initial setup, it’s trying to tell you something: It’s not connected to the Internet.

Even if you’re Echo’s connected to WiFi, that doesn’t mean that the connection between your cable or DSL modem and the Internet is working.

The Echo will attempt to reconnect with your WiFi and your WiFi will try to reconnect with the Internet, but it may be unsuccessful.

To regain the Wi-Fi connection between your Amazon Echo and your internet, you’ll need to re-establish a connection.

What could have caused these issues with the Amazon Echo and Wireless connections? Below, we’ll look at the possible problems, as well as the easy ways for you to fix them.

Other Possible Fixes for Echo Connection Problems

If your Echo is not connected to the internet or not connecting to WiFI. The WiFi connection is between your Echo and your modem or router, while the Internet connection is between the modem and the Internet.

Follow these steps in order until it has reconnected.

  1. Check to make sure your router is plugged in and connected to the Internet. Can you connect to Wi-Fi and access the Internet from another device? If not, the problem lies with either your router or your modem. Unplug both devices, wait 15 seconds, then plug them back in. Wireless router
  2. If that does not work, try the same thing with the Echo. Turn it completely off using the power button, wait 15 seconds, then turn it back on. Wait a minute to see if it automatically reconnects to the internet.
  3. Is there still no connection? Don’t get frustrated – You may have saved your wireless password to your Amazon account when you first set up your Echo. If you recently changed your Wi-Fi password, the Echo will be unable to connect. Just open your Echo app, update the password, and it should reconnect automatically.
  4. If you are using a dual-band modem, then you may have two Wi-Fi networks set up. The two frequencies are optimized for different uses. The 5GHz frequency offers a more stable connection, while the 2.4GHz frequency is better for devices located further away. Try switching to the other network to see if the Echo will connect.
  5. Check to make sure that your router is not blocking the device. Many routers will not allow a new device to join for security purposes. Login to your router and make sure the Echo has permission to join.
  6. Is it still not working? Try repositioning your Echo. First, get it away from any wireless devices that could interfere with its signal. Then, move it higher, such as on top of a piece of furniture, to avoid interference. Finally, it could be that the Echo is too far from the wireless router, or in a part of your house where the signal is not especially strong. Try moving the Echo to a better location, such as right next to your wireless router. (Tip: Alternatively, you could get a wireless extender to expand your router’s range.)

How do I Reset my Alexa Back to the Factory Defaults?

When all else fails, you can reset your Amazon Echo to its factory settings. It solves a lot of problems so there’s a reason it’s a tried and true method of fixing technical problems.

The process of resetting to the factory defaults is different for the first- and second-generation Echos.

For the first-generation Echo, reset using these steps:

  1. Using a thin item, such as a paperclip, to press and hold the reset button located in the bottom of the device. The light ring on top of the Echo will turn orange, then blue.
  2. Release the button, and the light will turn off, then orange. Now, follow the process outlined above to set up your Wi-Fi connection from scratch.

For the second-generation Echo, reset using the following steps:

  1. Press and hold the devices “Volume Down” and “Microphone Off” buttons. The light will turn orange for about 20 seconds, then turn blue.
  2. Release the button, and the light will turn off, then orange. Now, follow the process outlined above to set up your Wi-Fi connection from scratch.

And for third-generation Echo’s, reset using these steps:

  1. Press and hold the Action button for around 30 seconds or until the light ring pulses orange, then turns off.
  2. Then just wait for the light ring to turn back on and then turn blue. 
  3. Finally, the light ring will turn orange again and the Echo will enter setup mode.

If you’re still having trouble connecting your Amazon Echo to wifi you can contact Amazon for further help.

30 thoughts on “Amazon Echo Won’t Connect to Wi-Fi [Quick Fixes]”

Avatar Hoffencramp says:
Thanks to nighthawk app abilities I can see that my Echo 1st generation shows up as a connected device, but it will not connect through the alexa app at all. Tried everything recommended by Amazon and every video in the known universe. Thanks to you all for a couple new suggestions. Set up a “Guest network”…gonna try it. So excited.
Avatar Christopher says:
I tried factory resetting, deregistering and reregistering, calling tech support, changing wifi settings, using my pc, using my phone, resetting the router, unplugging the router, changing the firewall settings AND NOTHING HAS WORKED. I still cannot connect. Now my Echo Dot 3rd gen just keeps showing a purple ring and/or an orange spinning light. HELP ME FIX THIS. It was working just fine earlier today. I went to work, came back, and now it won’t work.
Avatar Grzegorz says:
I have same exact problem with my Echo 3. I tried 4 different networks and it doesn’t connect to any of those
Avatar David Barton says:
I had the same problems with my echo dot 2nd gen and figured out that in my router settings I had 3 items blocked, once I unblocked them it connected right away.
Avatar Steve says:
I have over 10 Echo devices connected now. All of them are Gen3 Dots or Gen2 Echos. I used to have some Gen2 Dots but traded them in except for one. I just got the new/old stock Gen2 Dot out of its package and tried to connect it using the proper icons (and some of the other ones just for grins). It was not recognized. I did the same with a new Gen3 Dot and it connected immediately. All of my other devices are working fine, but the system refuses to “find” the Gen2 Dot. No comprendo. Have tried all the usual unplug / re-plug, re-boot the router, etc. Nothing works.
Avatar Grzegorz says:
Heather missed one of the most important steps in this article. If you cannot connect to wifi network with alexa app, you should do it by website from a desktop computer by visiting Struggled for hours with different phones and access points, before trying that out. TRY IT OUT people if you cannot make your echo connect to wifi network.
Avatar Gobriel says:
Using the desktop fixed it for me. Thank you, I was losing my mind.
Avatar Jan says:
Glad to have this string. My 1st gen show all of a sudden would not connect. I have had it for 2 and a half years no problem. I did factory reset and still would not connect. Then I saw one of you say to unplug my range extender and try and then plug it back it. WORKED! What a pain in the you-know-what. But better than trading it in for the new 5. I don’t want to spend the money right now. Thanks!
Avatar Arnold M says:
I bought a used Echo (1st gen) and set it up within minutes. It’s working very well. I have 2 Echo’s (1st gen) working on my WiFi network. I bought a 3rd used Echo (1st gen). That one doesn’t want to connect. It’s displaying the orange ring. I go trough the settings but the Alexa app on my tablet just sits there with the three moving vertical dots in the middle of the screen. As if it is trying to find the new echo to set it up. Sadly it never goes beyond the moving dots. Yes I have tried reseting the Echo with a paper clip. I have had no trouble setting up the two previous Echo’s. Just this one won’t set up. I guess it’s defective. Grrrr

The seller on eBay gave me a full refund and doesn’t want it back.

Avatar Bob says:
Another person said earlier that changing the WiFi channel on the router from 1 to 8 made the connection successful. I had my channel set to 3 and the Echo would not connect. I changed the channel setting to “auto” and the connection was successful (Netgear R6700 router).
Avatar Bob says:
Follow-up: I had also enabled SSID broadcasting, which other people had recommended. That, and changing the channel, made the connection successful. Unfortunately, when I disabled SSID broadcasting, the Echo connection was lost. As others have said, not worth running with broadcasting on. I just traded in the Echo for a new Show 5 as part of Prime Day. Hopefully it works better (as all my other Echo devices do).
Avatar Mike - NoVA says:
Thank you David NC, my Echo (Gen 1) failed about a week ago or so for no apparent reason just could not connect to the WiFi. I did all of the resets; remove the iPhone App and reinstalled; tried from the computer nothing would get it connected again. Until I came across your post. I setup a guess WiFi network with unhiding the SID and that did the trick.

Thanks again and hopefully Amazon will correct the issue.

Avatar David NC says:
Amazon support called me yesterday that the developer is supposedly working on a fix that should be pushed out next week. I have a lot of concerns about how the Echo platform is managed from a security perspective and am thinking it’s time to ditch Alexa.
Avatar Patricia Dooley says:
Thank you @Davidnc. Obviously, not all devices got the fix, if they sent it out yet. My 3 first gens still won’t connect to my hidden network as of Mar. 18, 2019. But at least we know what is the problem. Not worth broadcasting my wifi.
Avatar sharon lonergan says:
echo from amazon will not connect to wifi.I have had,it for a year not tech savy so advance settings wow . When I get a hour free I try all suggestions.I guess I will try using my phone now to try it
Avatar David NC says:
Have an Echo Gen 1 for three years connected to a hidden 2.4G hidden WiFi network with no issue until this week. Tried everything to reconnect without success, including resetting to factory settings, moving device to within feet of router, changing to 5G signal, etc. Finally (with hesitation) called Amazon support and spent hours with them. After no success I un-hid my 2.4G network to broadcast its SSID. Was finally able to reconnect so I gave Amazon tech an endless stream of information for them to give to a developer and opened a ticket for which I hope I get an answer. I don’t like to have my WiFi networks visible, even with WPA2 security and strong password. If you have a Gen 1 Echo and this week you are not able to connect, make sure your WiFi network is not hidden.
Avatar CA says:
Same issue here, I have a 1st gen (was part of the beta program) and with 2 different routers over the past 5 years never had an issue connecting until this week. Reset everything, moved the echo closer to router, tried on 2.4 and 5 Ghz, hidden and unhidden, different broadcast channels, and nothing. I’ll be on with an Amazon tech here in a bit as well i guess.
Avatar JGM says:
Same issue here. It won’t connect to hidden network after it worked for years with no problems, and my dots and everything else on the network is fine.
Avatar Cindy says:
I have had my Echo for 5 years or so. I have had my network connection hidden all of those years and the Echo has had no issues. On Wednesday, the Echo decided to disconnect from the network and now will not connect to the hidden network. It will only connect if I unhide the network. Was on the phone with Amazon for hours and can’t get it to recognize a hidden network at all. I am not a Happy camper. The last update was terrible.
Avatar David NC says:
I’ve had my Amazon Echo (Gen 1) for three years connected to a hidden 2.4G router with no issue. This week it lost connectivity to my WiFi network and I attempted every type of workaround. It turns out that once I reset my router to broadcast its SSID (not hidden), the setup was able to connect to the WiFi. Was on the phone with Amazon tech for hours giving enough information for him to write this up and get it to a developer. So regardless of what they say, there was in fact something that occurred do to Amazon that caused this. The only reason I’m continuing to follow up with them is I do not like having my Wifi networks visible and want a fix to this from them.
Avatar Alan NY says:
Thanks for the info, exposing my SSID resolved the issue. Interesting enough, I have a wifi-extension that does broadcast its SSID, but I couldn’t successfully connect to that either.

Apparently whatever Amazon did that led to their massive outage on 1/16/19 is what caused this problem.

Avatar signal7 says:
Amazon seems to have done an update in the past week which prevents first generation Echo devices from connecting to access points on channel 1. I had two identical units go offline inexplicably. After troubleshooting for a week, I finally noticed that the setup app could ‘see’ wireless networks, but not networks at channel 1. I changed my access point to channel 8 and it started magically working again.

props to the Android WiFi Analyzer app for helping me figure this out!

Avatar TK says:
Just reading this thread after two hours with tech support…why didn’t they point out that this is a software problem on their side that caused my Echo to not be able to connect any longer??? The grand solution I was offered, 15% off a new device because mine is out of warranty! What a joke. They need to get their tech support “in the know” and shame on me for calling them before checking here first.
Avatar David NC says:
Tech support is obviously in India where they read from a scripted document. The change was clearly made by Amazon and pushed to our devices. 1) Is it a security risk, 2) Was the change tested, 3) Will they revert the change as it requires our WiFi SSID to be broadcast (visible)? These are the questions I want answered from them.
Avatar Andrea Bearden-Kuhns says:
Christmas present came with a major head banger. Will not stay connected to wifi. can’t verify phone number on and on. My daughter’s echo worked right away, different town. About to return, No wonder everyone is selling these for $66.99.
Avatar joanne neeves says:
I’ve just got a new router, I’ve tried rebooting both but every time it tries to connect, it says cannot connect to public Wi-Fi, does anyone know why this is?
Avatar James says:
I recently upgraded my router. I have two DOTs 2nd gen. and an Echo 2nd. All failed to connect to wifi. Amazon management created loop circle. Wanted me to connect to an Amazon wifi but this would disconnect me from the new wifi internet. When told to go back to setup it would not work. Infinite feedback loop. Now it gets interesting. I was managing Alexa from my Fire tablet. I downloaded the app to my Android phone and then started anew. With the new app installed I was able to reconnect all 3 devices using the phone. Perhaps one should UNINSTALL the app and then reinstall the app using the new wifi setting. Just a suggestion, but I think this is what worked for me. Somehow the older app version was locking in the old wifi setting not allowing me to change the setting. By starting from scratch the problem got solved. I will uninstall the app from my tablet and start new there.
Avatar sanjay says:
I can confirm this is an issue with Alexa, NOT anyone’s wifi. Alexa apparently will not connect to networks with complex passwords. I had 2 devices. One lost connection and a brand new Echo Plus wouldn’t connect to my 5Ghz network at all. I created a secondary guest network with a very simple password and instant connection for both devices. I looked all over Amazon’s help and no mention that this is required. I looked on the internet, no mention of only connecting to simple passwords on wifi. I finally found a reddit group that talked about this exact thing. The guy who wrote the original post noted that the customer service rep told him that Alexa can only connect to wifi networks that contain a-z/0-9 for passwords. very odd because until a few days ago, everything was fine. I think Amazon pushed an Alexa update and screwed this all up.
Avatar Mike says:
Thank goodness I ran into your comment After several attempts had no luck connecting to my WIFI. Had an IT friend of mine over to help Went through all of Amazon suggestions to no avail . Started to search the web for answers Luckily we read through this site all the way through to the comments. Changed symbols in password. The * was the problem
Avatar Brent says:
I had a problem for days where my echo dot would disconnect and every time I tried to connect it I received an error. I tried everything including resetting, booting my WiFi, and all the other options.
I had recently added a WiFi extender between my router and the dot. When I unplugged the WiFi extender the rand the setup again it connected immediately. If you are using an extender and your dot is having connection issues, try this and it might work.
Good luck!
Avatar betty says:
After I get connected to my internet and Alexa prompts me to complete set up on Alexa and when I go there the page will not open. Please help me.
Avatar John Wertew says:
Every now and again my Echo Dot turns red and refuses to connect. I tried reseting the password via the app but got caught in the circle others have described, where the pages just repeat. I’ve found that if I restart my Android phone, even if the Alexa app hasn’t been used and isn’t open, the ED works again. In my case it seems to be an Android problem somehow blocking the device.
Avatar Jason says:
I’m having the same “connected, no internet” problem as others. I changed the password on my router a few days ago and ever since then I have been unable to reconnect an Echo to the internet. I have tried every recommended fix I’ve come across like reinstalling Alex App, deregistering Echo, rebooting modem and router. All my other non-Alexa devices connect to wifi with no issues whatsoever. I’ve wasted way too many hours on this trash.
Avatar Jan Farley says:
I unplugged the WiFi Extender and retried entering the password and it worked. If not for this forum neither of the Echo Shows would be working! Amazon needs to improve this.
Avatar trey says:
I got a new tp-link router and it was connected but now it wont connect it saids I have to do it manually but when I do that it still won’t connect
Avatar Bill says:
In the advanced options setup, what do they want for router–Netgear router model number? I also have Xfinity WIFI, but the setup doesn’t pick those options at all. I haven’t a clue about “Subnet Mask”, or “DNS1” “DNS 2″even after reading about them.
Avatar Dennis Rogers says:
My Echo was working fine until I changed my wireless router, now I cannot get it to connect to the network after following the set up process. I have tried many times with no luck.
Avatar jane qualls says:
Can you dim the lights at bedtime? My dot is like a silent alarm clock in the dark. Also what do the different colors signify? We only use this thing to talk to each other in different rooms.
Avatar Clareq says:
I cannot (after MANY HOURS searching) find anywhere on my amazon account to enable wifi network let alone save a password. PLEASE HELP ME
Avatar gvc says:
Exactly same problem. I know the password is correct, and the Echo is in the same room as the router. Very frustrating.
Avatar Graham Delaney says:
I have An Echo Plus connected and its great. I have now purchased an Echo to go with it but it won’t set up. I follow the app instructions and go to WiFi. I select the Amazon WiFi which shows as “Amazonxxxx (no internet access) and it connects, then an info popup appears saying “Connected – no internet access.” I’m then told to go back to the Alexa app to complete the set up. I go back to the app and it just takes me inn a circle. Getting really fed up now.
Avatar Katie Unander says:
I had this problem too. After it tells you to connect to Wi-Fi using Amazon-xxx ( Mine was not xxx but 3 other letters) then it wants you to pick which Wi-Fi you want it to use. I chose my home Wi-Fi and entered the password from my Wi-Fi- box . turns out the password on the side of the box is NOT the password it wants. It is the Key/Password # written several lines above the Admin password #. I did not check the let Amazon store your password? box as it would not work when I did . Good Luck!
Avatar Robert Burns says:
thank you very much, that was my problem
Avatar Anaya Dic says:
I have Amazon echo device and most of the time I faced problem to set up echo with Wi-Fi network. I fixed this problem to restart my echo device and unplug the power adapter from the back of the device or from the wall outlet. After this, again plug the power adapter back in.
Avatar Danelle says:
We had no problems with our Echo until the power went out. Ever since it won’t reconnect to wifi and when I try, it doesn’t give me an option to enter a password and it keeps telling me it can’t connect. Then it tells me I need to connect my iphone to wifi, which is already connected so I don’t understand the problem there. This is really beginning to get aggravating, especially since I don’t have a lot of time to deal with it.
Avatar Michael says:
I’ve been trying to connect my echo to my wifi for 4 days. I got it as a christmas present and am every disappointed, it has wasted a lot of my time. I thought it would be straightforward, but it seems that a lot of people are having problems.

I’ll have to return mine if it does not do what it was meant to do.

Avatar Hayleigh says:
Mine is doing the exact same thing and was also a Christmas present have u had any luck
Avatar deresky says:
I had the same problems that many here have expressed. Tried all the remedies including a new phone, router, and Amazon account. So finally saw the light and put it in the garbage can. Fact is that the Internet is not a perfect system , is far from plug and play for all and is not yet staffed with experienced Help Line services to overcome the nuances of various installations. Amazon is having such strong financial performance that it can afford to dispense with my business and the ISPs are not willing to invest in developing a knowledge base on all the cr$p that people are making to ostensibly use the “Internet” as they define its protocols. So from one who has been there, give it up and do without. It wont hurt you and the frustration of dealing with this nonsense definitely is hazardous to your health.
Avatar Sam Rodger says:
It won’t let me input a password for some reason?
Avatar Kyle says:
Select your WiFi network and click “Forget this network”. It will then let you input your WiFi password. I had the same problem but this fixed it for me.
Avatar McWireless says:
I was about to relegate my Dot to the role of paperweight when it repeatedly would not connect to my Wifi network, when I noticed the “Advanced Settings” link in the Alexa app under where you enter the Wifi network name and password. Lo and behold, there were all the fields required to enter the IP address and associated information. This is not for the faint of heart, but if you know what you’re doing around an IP network (particularly the method and implications of assigning static IP addresses to devices), it could fix your problem as it did mine – the Dot connected first time after that.
Avatar Barb Sweet says:
THANK YOU!!!!!! This was just the info I needed!!!!
Avatar Bill says:
What do they want entered for “Router”? Netgear model number or what?
Avatar Clay Kirkland says:
What a piece of junk!!! Everything else I have works fine with wireless but this device is always getting logged out and as of right now, it can’t seem to connect no matter what I try. If there was a lake close by I would throw it in that lake!!
Avatar Bianca Otto says:
OMG WE IN THE SAME BOAT…I purchased 3 and I was able to connect my sisters but mine won’t connect…I want to throw mine in the river too

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