Android is a great operating system, but unfortunately, it can be host to a number of issues over years of use. Since your phone is the device you use the most often, you might run into bugs and other issues that end up impeding your day-to-day use, whether you’re having Bluetooth issues, music playback problems, or a failing battery life.
For those that own Motorola’s Moto Z or Moto Z Force, you may want to know how to fix issues with your device’s camera. Don’t worry—we’re here to help. As a one-time flagship, there’s plenty to love about the Moto Z, which comes with several great features no other smartphone can truly compete with. From Moto Mod support to an indestructible display, both the Moto Z and Z Force are excellent devices worth holding onto. However, some users have reported issues using the camera on their device, which can make for some real problems when you’re trying to capture an unforgettable moment with your family and friends. If you continue to receive a notification that your connection to your camera has failed, here’s some steps for fixing the issue.
Reboot the Device
It’s a cliché, but the first step when you’re experiencing problems with your phone should always be the same: reboot the device. Though it’s a bit of a joke among the tech community—”Did you try turning it off and on again?”—rebooting any device experiencing issues or interruptions with day-to-day usage can help fix a number of issues. When you reboot your device, your RAM cache is cleared, and a misbehaving app might return to its normal function. So if your device is ever having problems with usability or connectivity, rebooting the device is one of the simplest and quickest fixes for your device.
Though you could normally use the reboot function included on your Moto Z to help fix your camera problems, you should fully power the phone down. After the phone is powered off, hold the power button to turn your phone back on. In some cases, this might be all that’s needed to begin using your camera again. Of course, if you’re still experience failure notifications from the camera app, you should try to clear the cache within your camera application.
Clearing the Cache
It’s a bit of a process, but follow the steps below to clear your cache within your settings menu.
- Turn on your Moto Z or Moto Z Force.
- Go to home screen and select the app icon.
- Then select the settings icon.
- Browse for the Application Manager.
- Display All Tabs by swiping either right or left..
- Select Camera.
- Force-stop the application.
- Now clear the cache.
- Select clear the Camera data.
- Select OK from the options menu.
- Restart the Moto Z or Moto Z Force.
Clear Your Cache Partition
Next up on our list of resets: clearing your Moto Z’s cache partition. All in all, this is a fairly-technical procedure. If you’ve never wiped your phone’s cache partition, do proceed with caution and follow this guide closely. Wiping the cache partition of your Moto Z won’t wipe any user data or applications from your device. Instead, your cache partition holds any temporary data saved by the applications and software on your phone, allowing your phone to load app data faster. Unfortunately, this information can sometimes lead to problems or issues with your phone if something goes wrong with your cache. Clearing the cache partition should fix any minor issues with your device’s usability or connection.
Start by powering your phone completely off. Once the device is off, press and hold Volume Down and the Power Button. Once the words “Recovery Booting” appear at the top of your screen, you can let go of these buttons. A blue screen reading “Installing System Update” may appear for up to thirty seconds; the display will then alert you that the system update has failed. This is normal, so don’t stress. Let the phone sit for another few seconds, and the display will switch to a black background with yellow, blue, and white text on it. At the top of your screen, the words “Android Recovery” will appear; you’ve successfully booted into recovery mode in Android. Using the volume keys to move your selector up and down, move down to “Wipe Cache Partition” on the menu.
In the picture above (taken from a Galaxy S7; the options will remain the same), it’s below the highlighted blue line—don’t select that option unless you want to wipe your entire phone. Once you’ve highlighted “Wipe Cache Partition,” press the Power key to select the option, then use the Volume keys to highlight “Yes” and the Power key once more to confirm. Your phone will begin wiping the cache partition, which will take a few moments. Hold tight while the process continues. Once it’s complete, select “Reboot device now” if it isn’t already selected and press your Power key to confirm. Once your phone reboots, check your device to see if you’ve fixed your camera issues. If not, it’s time to move on to our final, most drastic step.
Factory Reset Your Phone
As with most troubleshooting, the final step to fixing your device often involves a full factory data reset of your phone. While this isn’t a fun process by any means, it’s also a common method for fixing software-based issues with your Moto Z.
Before completely resetting your device, however, you’ll want to back your phone up to the cloud, using a backup service of your choice.
Once you’ve backed your files up, open your settings menu and select “Backup and Reset,” found under the “Personal” category in the standard settings menu and under “General management” on the simplified layout. This time, select the third reset option, “Factory data reset.” This will open a menu that shows every account you’ve signed into on your phone, along with a warning that everything on your device will be wiped.
Once you’ve confirmed your device is either charging or charged, select “Reset phone” at the bottom of your scree, and enter your PIN or password for security verification. After this, your phone will begin to reset. Let the device sit and complete the process; don’t mess with your Moto Z during this time. Once the reset is complete—which, again, can take thirty minutes or more—you’ll be booted to the Android setup display. If the factory reset has solved your camera issues, you should be able to load into the camera app without any problems. Otherwise, you may need to contact Motorola or your cell carrier for a replacement.