Amazon Fire TV Stick Won’t Connect to Wifi – What to do?

Posted by Arch on July 6, 2019

Amazon Firestick is one of the most popular micro-consoles and digital media players for streaming videos and music. It is compact and simple to set up and use, delivering high quality, high definition video right to the user’s TV.

The Firestick works great for the most part but sometimes it does have Internet connectivity issues, which of course can come at the worst time such as when you’re relaxing and watching a movie or show. Though it can be frustrating when it happens, Firestick Internet connectivity issues are solvable problems.

There are several potential reasons behind a Firestick that won’t connect to wifi. Luckily, it is usually quite easy to troubleshoot the exact cause of poor Firestick connectivity.

This TechJunkie how-to article will provide you with more than a few quick fixes that can get your Firestick back online in no time so you can get back to enjoying it.

Inspect Your Amazon Firestick Setup

Before you proceed to restart the Firestick, it is advisable to take a closer look at the physical set up as something might be blocking the WiFi signal from coming through. If your TV is in an enclosed cabinet, you might experience a weaker WiFi signal more subject to periodic interruptions.

Tip: If you have a Fire TV device, keep it away from other electronics that might interfere with the Wifi signal.

Restart Your Amazon Firestick

Once you have made sure that nothing is blocking or interfering with the WiFi signal to your Firestick, the next thing you’ll want to try is to simply restart your Firestick. It’s amazing how often restarting a device will fix problems of all sorts, including Internet connectivity issues.

There are two different methods to initiate a restart of your Firestick.

1. Physical Restart

To physically restart your Firestick, you only need to unplug the device, wait a while, and plug it back in. Your Firestick should be back online in a few seconds or so after it’s plugged back in.

2. Restart via Remote

Using the Firestick remote to initiate the restart might be more convenient for you. To restart your Firestick with a remote, just hold down the Play/Pause and Select buttons simultaneously and wait for the device to restart.

Alternately, you can do it from the menu, just follow the steps below:

Go to Settings > Device > Restart

Check Your Internet Connection and WiFi

There is a possibility that the issue lies in your internet connection. Use the built-in network tool to check the network status and get some tips on how to fix the issues. These are the steps to check your wifi network:

Settings > Network > Press Play/Pause

Restart Your Modem or Router

If your network is not working as it’s supposed to, a simple restart should fix the connectivity issue and reconnect your Firestick to WiFi.

1. Power off Your Router

Use the Power button to turn off your modem and wait for 30 seconds before you power it back on. You can also unplug the adapter to turn off the device.

2. Power the Router Back on

After 30 seconds, turn your router back and wait for it to establish a connection. You may have to wait several minutes for the router/modem to completely power back on, provide a WiFi connection for you, and connect to the Internet.

Once your router/modem fully restarts and connects, try reconnecting the Firestick to your WiFi.

Note: Those who use both a modem and a router need to power on the modem first, then the router.

Forget Your WiFi Network and then Re-establish a Connection

Forgetting the network that you can’t connect to might help you solve the connectivity issue. It’s a sort of software level restart. Then when you connect your Firestick to your WiFi it’ll be a fresh connection.

Here is how to cause your Amazon Firestick to forget your WiFi network:

1. Navigate to Settings

Use the Firestick remote to navigate to the Settings menu and select the Network option.

2. Select Your Network

Locate the offending network and press the Menu button for more options. It’s the 3 horizontal lines (or better known as the hamburger icon).

3. Forget the Network

Choose the option to forget the network and confirm your choice by pressing the Select button.

4. Reconnect to your Network

After that, look for it among the list of available networks and try to connect back to it. You’ll have to reenter the password and all. But hopefully, it’ll connect this time.

Password Problems

There is a possibility that it’s a password issue. If that happens, you will get a password error displayed on the Fire TV menu.

To avoid password problems, remember that they are case sensitive. If you suspect that you’ve forgotten the password, you might be able to retrieve it by checking your saved networks on another device. Or ask a roommate or housemate if you have one.

Compatibility Issues

Fire TV devices require certain network and modem or router specifications.

When it comes to networks, Firestick can connect to WPA1-PSK encrypted, WEP, WPA-PSK, open, and hidden networks. It also supports N, B, and G routers on 2.4 GHz, as well as AC, A, and N routers on 5 GHz.

To avoid this problem, you should check if your equipment and network is Firestick compatible before you purchase the device.

Final Thoughts

Wifi connectivity issues can be quite annoying. On the bright side, this write-up should help you easily get to the bottom of the wifi issue. The methods above are simple to follow and, we hope, like as not work.

If you found this article useful, check out these TechJunkie how-to articles focusing on the Amazon Firestick:

And please feel free to comment and let us know how you’ve been able to solve your Firestick connectivity issues.

5 thoughts on “Amazon Fire TV Stick Won’t Connect to Wifi – What to do?”

priscilla a hogan says:
I got a new firestick for my bedroom we have two other ones and have never had this issue.. We start the setup process goes through language we hit English than network screen pops up but goes away with out letting use search and choose our network it goes right to checking for new updated and rund forever and we getting nothing can someone help us
Peter Dmor'e says:
I have factory reset my device as suggested by Amazon help page due to connection problems which only began occurring last night. Now since then I cannot connect to my wifi at all and only seems to pick up any networks after waiting for about 15 minutes..
Even then connecting to our network at all is still a problem nothing I have tried works.
tammy stovers says:
my fire tv is stuck on pop up box that says network settings (highlighted in yellow) and dismiss but remote will not let me select anything. remote still operating tv power and sound. I have disconnected everything a dozen times and my wifi if fine, I did a reboot just to check. have not been able to use for days. I have tried holding select and play/pause many times and nothing. I am about ready to return it for I have only had it for a month. please help
Anna says:
Might seem very simple, but did either of you attempt to remove the batteries of your remote? Leave out for 30 seconds, pop them back in.
Then sync your remote. Has worked for us.
Wendy Kennedy says:
My fire stick is buffing. Im in a rv park and only have wifi. Can the fire stick be used without a modem or router? If so do you have any suggestions?
Kimberly McLean says:
I need my password

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