Amazon Fire TV Stick Won’t Connect to Wifi – What to do?

The Amazon Firestick is one of the most popular micro-consoles and digital media players for streaming videos and music. It is compact, simple to set up, and easy to use, making it perfect for streaming high-quality video right to your TV.

While Firesticks are fantastic for the most part, it’s not uncommon to experience some Internet connectivity issues. This can be very frustrating when you’re just trying to sit down, relax, and watch your favorite show after a long day at work. Fortunately, though, while it can be frustrating, Firestick connectivity problems can be resolved through a little troubleshooting.

There are several potential things that can cause Firestick WiFi connectivity problems. Luckily, it is usually quite easy to troubleshoot the exact cause of poor Firestick connectivity.

This TechJunkie how-to article will provide you with more than a few quick fixes that can get your Firestick back online in no time so you can get back to enjoying it.

Inspect Your Amazon Firestick Setup

Before you proceed to restart the Firestick, take a closer look at the physical set up as something might be blocking the WiFi signal from coming through.

If your TV is in a cabinet or any other enclosed space, you might experience a weaker WiFi signal more subject to periodic interruptions.

Tip: If you have a Fire TV device, keep it away from other electronics that might interfere with the Wifi signal.

Restart Your Amazon Firestick

Once you have made sure that nothing is physically blocking or interfering with the WiFi signal to your Firestick, the next thing you’ll want to try simply restarting your device.

It’s amazing how often restarting a device will fix problems of all sorts, including Internet connectivity issues.

There are two different methods to initiate a restart of your Firestick.

1. Physical Restart

To physically restart your Firestick, you only need to unplug the device, wait about 15 seconds, and plug it back in. Your Firestick should be back online a few seconds or so after it’s plugged back in.

Oftentimes, you’ll find that this is enough to solve your WiFi connectivity issues.

2. Restart via Remote

If you don’t want to get off the couch to physically restart your device, you can force your Firestick to restart using a shortcut on your remote.

To restart your Firestick with a remote, just hold down the Play/Pause and Select buttons simultaneously and wait for the device to restart.

3. Restart From the Menu

Lastly, if for some reason the remote shortcut doesn’t seem to be working, you can restart your device from the Firestick menu. To do so, just follow these three steps:

Go to Settings > Device > Restart

Using one of these three methods, you can quickly restart your Firestick to try to resolve your WiFi connectivity issues. Be sure to try this before moving on as it is much easier and faster than any other solution.

Check Your Internet Connection and WiFi

If restarting your device doesn’t work, there is a possibility that the issue lies in your internet connection. Use the built-in network tool to check the network status and get some tips on how to fix the issue.

These are the steps to check your wifi network:

Settings > Network > Press Play/Pause

This will tell you whether or not your home WiFi network is up and running. If it’s not, then the solution may be to restart your modem or router to re-establish a connection.

Restart Your Modem or Router

If your network is not working as it’s supposed to, a simple restart should fix the connectivity issue so that your Firestick can reconnect to WiFi.

1. Power off Your Router

Use the Power button to turn off your modem and wait for 30 seconds before you power it back on. You can also unplug the adapter to turn off the device.

2. Power the Router Back on

After 30 seconds, turn your router back and wait for it to establish a connection. You may have to wait several minutes for the router/modem to completely power back on and connect to the Internet.

Once your router/modem fully restarts and connects, try reconnecting the Firestick to your WiFi.

Note: Those who use both a modem and a router need to power on the modem first, then the router.

Forget Your WiFi Network and then Re-establish a Connection

If restarting your router doesn’t work, you can try forgetting your home network then reconnecting to it with your Firestick. This is a type of software-level restart that helps establish a fresh WiFi connection.

Here is how to forget your home WiFi network on your Amazon Firestick:

1. Navigate to Settings

Use the Firestick remote to navigate to the Settings menu and select the Network option.

2. Select Your Network

Locate the offending network and press the Menu button for more options. This button is represented by three horizontal lines (also known as the hamburger icon).

3. Forget the Network

Choose the option to forget the network and confirm your choice by pressing the Select button. This will cause your Firestick to disconnect from your home network.

4. Reconnect to your Network

After forgetting the network, look for it among the list of available networks and try to connect back to it. Enter your password when prompted to see if you can now connect to the WiFi.

Password Problems

If you aren’t able to connect to WiFi after restarting your device and attempting to reconnect, it may be because you are using the wrong password. If this is the case, you will get a password error displayed on the Fire TV menu.

To avoid password problems, remember that they are case sensitive. If you suspect that you’ve forgotten the password, you might be able to retrieve it by checking your saved networks on another device. Or ask a roommate or housemate if you have one.

Compatibility Issues

Fire TV devices require certain network and modem or router specifications.

When it comes to networks, Firestick can connect to WPA1-PSK encrypted, WEP, WPA-PSK, open, and hidden networks. It also supports N, B, and G routers on 2.4 GHz, as well as AC, A, and N routers on 5 GHz.

To avoid this problem, you should check if your equipment and network are Firestick-compatible before you purchase the device.

Final Thoughts

Wifi connectivity issues can be quite annoying. On the bright side, this write-up should help you easily get to the bottom of the issue. The methods above are quick, simple, and often effective in resolving Firestick Internet connectivity problems.

If you found this article useful, check out these TechJunkie how-to articles focusing on the Amazon Firestick:

And please feel free to comment and let us know how you’ve been able to solve your Firestick connectivity issues.

19 thoughts on “Amazon Fire TV Stick Won’t Connect to Wifi – What to do?”

Avatar michael kirkland says:
My remote quit working I tried to download the app on my phone and use my phone as a remote but the app tells me I have to have the fire stick on the same Wi-Fi network is my phone I can’t connect to the Wi-Fi I don’t have my remote
Avatar Andrew says:
I did a factory reset and now it scans for network and does not find any. Suggestions please.
Avatar LA says:
Thank you. Play+ select worked immediately. Grateful
Avatar 123water says:
I have had similar issues with my Firestick 4K. Solution: Amazon Fire and various similar sticks/boxes only support 5Ghz channels 36-48. I change my 5Gnz channel from AUTO to 36. Problem solved! 36-48. I change my wifi router 5Gnz channel from AUTO to 36. Problem solved!
Avatar cindy says:
I got mine to work by clicking a button that turned off “save wifi passwords to Amazon”. When I did that everything worked instantly.
Avatar Anthony Candler says:
Thanks did the same am sorted now
Avatar Leslie Richards says:
Can’t get firestick to recognize network. Tried all solutions. Tried turning everything off and on again. Never found the setting. Guess we will give up,
Avatar AJ J. says:
Well, that was an easy fix! Thank you for saving my sanity!
Avatar Eric says:
Go on a different wifi signal and type in a bad password, it will reject that wifi and connect back on the original with no issues
Avatar Darren Maguire says:
I was having similar problem. Check in your account on the firestick, mine had be signed out so I needed to sign back in using my Amazon email and password. It solved the issue
Avatar Mark Bauer says:
Suddenly after about a year, my firestick shows very good connection to wifi, but can’t get to internet. Three other devices (my phone, Samsung tablet, and 2 laptops) are working just fine via the same router and modem.
Avatar Len Wells says:
I am having the same problem! Have you been able to fix it?
Avatar Darren Maguire says:
I was having similar problem. Check in your account on the firestick, mine had be signed out so I needed to sign back in using my Amazon email and password. It solved the issue
Avatar DJ Maguire says:
I was having the same problem. When I checked , my firestick had been signed out and needed to be signed back in, using my Amazon username and password. Once I did this it was back as normal. Hope this helps
Avatar Roshan says:
I just spent 2 hours doing all of these things, including a factory reset twixe, and it turned out to be that I needed to replace the batteries in the remote. The batteries!!!!??? Why can’t Amazon simply put some type of “your batteries are getting low” notification on the screen rather than disallow your connection to Absolute stupidity. No one has time for that. Hope this helps someone else. Start with your remote batteries if your internet is working but you can’t get the FireTv to connect. THEN do everything else.
Avatar Olivia says:
I reset mine now it wont connect to the Xfinity so I can put my Xfinity information in like my email & pass word it tells me connection to Xfinity wifi failed.Please try again but would let me the night before..I have pulled it out an let it sit for 10 seconds or more an it wont conncet. Idk what else to do!!
Avatar Justin says:
My new firestick wont connect to wifi.. my other firestick does but 4k one wont.. any suggestions
Avatar Christina says:
I FIXED THIS ISSUE! Restarting wifi, restarting fire stick, unplugging everything, moving hardware around, using the other HDMI input didn’t work. I reset my TV and also went into my Amazon account on another device to deregistered the fire stick, and one of those last two options worked without restoring to factory settings! Good luck
Avatar Elizabeth O'Brien says:
My wifi always doesn’t work on my fire stick even if it is working on other devices. I decided to forget the network and when I went to reconnect that wifi is now gone and the fire stick will not pick up. I don’t know how to find it even if I manually enter it. it still does not work
Avatar Dat guy says:
Any solution to your problem? I have the same issue.
Avatar Beth says:
I’m in the same boat! I had this problem a while ago and added the extender hdmi cord and that helped for a little while but now it’s doing the same thing again. Any solutions?
Avatar priscilla a hogan says:
I got a new firestick for my bedroom we have two other ones and have never had this issue.. We start the setup process goes through language we hit English than network screen pops up but goes away with out letting use search and choose our network it goes right to checking for new updated and rund forever and we getting nothing can someone help us
Avatar FDB says:
I work for an internet company and literally 9/10 if you unplug the firestick, leave it unplugged, then reset(by unplugging modem from the power) and then plugging it back in. Wait until its fully booted up and then connecting the firestick this will resolve the issue. Firesticks have horrible wifi adapters. If it just says home is currently unavailable sometimes just click out of it and then click back in and sometimes it just realizing its not a great wifi device and it has bugs. But it its having were it shows very strong for network and keeps disconnecting then start by p/c mdm and firestick. Then try internally resetting the firestick.
Avatar Peter Dmor'e says:
I have factory reset my device as suggested by Amazon help page due to connection problems which only began occurring last night. Now since then I cannot connect to my wifi at all and only seems to pick up any networks after waiting for about 15 minutes..
Even then connecting to our network at all is still a problem nothing I have tried works.
Avatar tammy stovers says:
my fire tv is stuck on pop up box that says network settings (highlighted in yellow) and dismiss but remote will not let me select anything. remote still operating tv power and sound. I have disconnected everything a dozen times and my wifi if fine, I did a reboot just to check. have not been able to use for days. I have tried holding select and play/pause many times and nothing. I am about ready to return it for I have only had it for a month. please help
Avatar ANDY JOHNSTON says:
Avatar Anna says:
Might seem very simple, but did either of you attempt to remove the batteries of your remote? Leave out for 30 seconds, pop them back in.
Then sync your remote. Has worked for us.
Avatar Wendy Kennedy says:
My fire stick is buffing. Im in a rv park and only have wifi. Can the fire stick be used without a modem or router? If so do you have any suggestions?
Avatar Kimberly McLean says:
I need my password

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This Guide Last Updated: February 1, 2020

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