The Samsung Galaxy J3, while generally a functional device, occasionally has problems with the touch screen. While not an enormously common issue, it’s still a known problem amongst those that own the smartphone from Samsung. Some of the problems noticed on the Galaxy J3 include part of the touch screen not working properly, as it has been rendered unresponsive. The Samsung Galaxy J3’s touch screen is not always responsive towards the bottom of the screen. This means users have to move the apps and the controls up the screen, closer to the middle of the phone to keep using it without interruption.
Below, we’ll get into some of the solutions that you can use to fix your Galaxy J3 touch screen problems before they start causing you too much of a headache.
Reasons for Galaxy J3 touch screen not working:
- Sometimes during the shipping process of the phone, the Galaxy J3 touch screen gets battered during this process and the performance of the touch screen can suffer due to the abuse. In this case, it’s physical damage and there isn’t much you can do about.
- Sometimes the touch screen problem is because of software bugs. Samsung always releases software updates to fix these problems, but sometimes it takes some time. If you’ve been procrastinating on downloading an update, try updating the phone and see if that helps.
Ways to fix the Galaxy J3 touch screen not working
Complete factory reset
- Go to the notification section of the Galaxy J3 and select the gear icon to bring up Settings.
- From the Settings page, select on Backup And Reset listed under User And Backup.
- Choose Factory Data Reset.
- Make sure that everything important has been backed up and then at the bottom of the screen select Reset Device.
- On the next screen, select Delete All and wait for the process to complete and the phone to reboot.
You can also read this more detailed guide on how to factory reset a Samsung Galaxy J3 .
Clear phone cache
Another fix for the problem is clearing the cache. You can also read this more detailed guide on how to clear the cache on a Samsung Galaxy J3 .
- Turn the Galaxy J3 off.
- Press and hold the Volume Up, Power, and Home buttons at the same time until the logo shows up and the phone vibrates.
- Then let go of the Power button and continue to hold the other buttons.
- Use the volume buttons to scroll down to highlight Wipe Cache Partition.
- Press the Power button to select the highlighted option.
- Scroll down to Yes and press the Power button.
- Scroll to Reboot System Now and press Power.
- Your Galaxy J3 will reboot with a cleared system cache.
Complete a hard reset
It’s important to note that doing a hard reset on your Samsung Galaxy J3 will delete all data, apps, and settings. You should back up your Galaxy J3 to prevent anything important from being lost. The way to back up data on your Galaxy J3 is by going to Settings and then going to Backup & reset. You can also read this more detailed guide on how to hard reset a Samsung Galaxy J3 .
- Turn off the Galaxy J3.
- Press and hold the Volume Up button, Home button, and Power button at the same time, until you see Samsung logo.
- Then select from the Recovery Mode menu Wipe Data/Factory Reset using the Volume buttons to navigate and the Power button to confirm.
- Select Yes — Delete All User Data to confirm the whole operation.
- After that select option Reboot System Now.
Remove the SIM card
Turn off your Samsung Galaxy J3 smartphone. Take out the SIM card and reinsert it. Then turn back on your Galaxy J3 to see if the problem has been resolved.
If you haven’t been able to fix the problem on your own or if you the problem is because of physical damage, then your best course of action would be to bring your Galaxy J3 to a professional to either be repaired or replaced.