Some users of the Galaxy S8 and Galaxy S8 Plus have reported that their screen won’t turn on at all. Even though the other lighting of the phone like the power and the charging light gets on, the main screen remains black and shows nothing on it. The Galaxy S8 Plus’s screen might not work for a lot of reasons and the main justification is that the screen isn’t waking up from its slumber.
Now just to be sure you need to connect the Samsung Galaxy S8 and Galaxy S8 Plus to a power terminal so that you are sure the screen is dead because of an empty battery. Now if that fails, there are several things you could try on your Galaxy S8 or Galaxy S8 Plus that will help you fix the problem of the screen not working.
Hit the Power button
Now the first thing you would like to do is to press the power button of the Galaxy S8 and Galaxy S8 Plus several times. If the issue is still going on, continue reading this guide and you might get your required solution:
Boot to Safe Mode
Sometimes faulty apps can cause the screen to go black. Going to Safe Mode will allow you to operate with only the default apps that come with the phone. If the device runs all well on the Safe Mode, you will know that a particular app is causing your Galaxy S8 or Galaxy S8 Plus’s screen to stop working. Here is how you can enter the Safe Mode:
- Press and hold the power button
- Once the Samsung Screen appears you can now press the volume down key while letting go of the power key itself.
- The phone will now start in Safe Mode. You can confirm it by the text “safe mode” on the bottom left corner of the screen.
When you are done fixing the problem on your Galaxy S8 Plus, you can follow this guide to get out of the Safe Mode .
Boot to Recovery Mode and Wipe Cache Partition
You can enter the recovery mode of the Galaxy S8 and Galaxy S8 Plus by following these incredibly simple steps:
- Get the phone into Recovery Mode.
- After the phone vibrates, let go of the power button but keep the volume button and the home button under your fingers. Hold on until the recovery screen appears on the phone
- Using the volume up button, scroll through the options to the “Wipe cache clean” in the list and press the power button to select it.
- The phone will then clear the cache and the phone will reboot automatically
You can read this guide to have a deeper understanding of how to clear the cache on Galaxy S8 and Galaxy S8 Plus .
Get Technical Support
If none of the methods here work and I am hopeful they will, it is time to take your Samsung Galaxy S8 or Galaxy S8 Plus back to the store or repair shop where trained individuals can take a good peak inside and solve your problem. You might need a screen replacement at the end of it and it will only cost a fraction of the total cost of a new phone.