Facebook accounts getting hacked has been happening since the inception of the platform; however, the amount of hacked accounts actually getting hacked these past couple of years has drastically reduced. This is because Facebook has been seriously tightening down on security, employing things like two-factor authentication and more.
However, all things aren’t perfect, and there are still a handful of accounts that get hacked, particularly those with weak passwords or accounts that might give questionable apps access to it. Either way, we’re going to show you how you can attempt to get your hacked Facebook account back.
First off, if your account wasn’t really “hacked”, but was instead “spoofed” — i.e. someone created an account of you, using your name and photos you had open to the public — there’s not much that you can do aside from reporting the issue to Facebook.
To do this, you’ll want to head to the offending photo, and then click on the three-dot menu right next to the Message button. Then, you’ll want to click on the option that says Give feedback or report this profile. You’ll want to follow the prompts, and select the correct reason for reporting.
Generally, you’ll want to select the option that says Pretending To Be Someone, though Fake Account and Fake Name are appropriate actions as well.
Getting your own Facebook account back
Since hacked accounts are so common on Facebook, Facebook actually has extensive documentation to get it back. It will involve a little bit of work however, since you will have to prove your identity to Facebook.
First, you need to identify whether or not you’ve been hacked. Some of these points are usually a pretty good indication:
- Your email or password have changed, and you initiated neither
- Your name or birthday have changed, with you not initiating either
- Messages have been sent that you didn’t write — this is a really good indication that you’ve been hacked, particularly if there is no legible grammar or tone in your native language.
- Posts have been made that you didn’t create or share
If your email was changed
If your email was changed, you don’t always have to request Facebook help. When something is changed like that, Facebook sends an email to the account email previously on file to verify the change. In the message, there is a link that you can click that says something along the lines of: “If you didn’t make this change, click here.” That will reverse the change, and require you to lock down your account via a new password and some security changes.
What if you don’t have access to the email or phone number on file?
It’s nearly impossible to get your account back if you don’t have access to the email or the phone number on your account. You can try and run through the identity verification process, which will require you to use an email, phone number, or Google account verification process to get back into your account. This usually requires sending a code to your email or phone, though the Google account method can bypass that. If you know your email with the account, you can follow the steps below.
First, we’ll need to find your account. You can do this by entering in the phone number or the email associated with it.
It will give you a couple of options to get your account back, even allowing you to go through Google to do it.
If you don’t have access to anyone of those, Facebook isn’t able to verify you. This is the statement that they give you:
“We’re sorry you’re having trouble recovering your email address. Unfortunately, this means we can’t verify who you are or give you access to the Facebook account you’re trying to log into. We may hide the information on your Facebook account if we detect that you cannot regain access to it.”
Your other option is to try and login multiple times, and when you finally get the proper error, it will usually allow you to change your email so that you can gain access to your account again. Otherwise, you’re out of luck.
Hacked Facebook Process
Facebook has a process for helping you get your hacked Facebook account back, which is slightly different from the identity verification process. You can access it here. However, just like the steps above, you will need to have access to your email or phone number on file. If not, you really are out of luck in getting your account back. This method will usually at least start an investigation, which can potentially at least disable the account, if Facebook suspects fraudulent activity, at least.
As you can see, you generally need to have access to either your email or your phone number to get your account back. Outside of that, you will have to create a new Facebook account, and go through the process of adding all of your friends again.