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Not Receiving Calls on the Galaxy S9/S9+ – What To Do

Posted by Arch on August 13, 2018

What happens if your phone isn’t receiving incoming calls? The problem may be a temporary network error. In this case, contacting your carrier will let you know when you can expect service to resume.

But in many cases, the problem comes from your phone. Here are a few easy steps you should take if your Galaxy S9 or S9+ isn’t receiving calls.

  1. Make Sure Flight Mode Is Turned Off

When your phone’s set to flight mode, you can’t make or receive calls. How do you make sure Flight Mode is switched off?

  • Swipe Down on Your Home Screen

This will open the Notification Panel that gives you the information you need.

  • Check the Flight Mode Icon on the Rightmost

You can enable and disable Flight Mode by tapping on the airplane icon. The icon needs to show that Flight Mode is inactive.

  1. Make Sure Do Not Disturb Mode Is Turned Off

Do Not Disturb mode mutes every notification. When it’s turned on, you don’t receive calls. How do you switch it off?

  • Go Into Settings
  • Select Sounds and Vibrations
  • Find Do Not Disturb

This feature has a toggle for on or off. You can also tap on it to make sure there are no scheduled periods when Do Not Disturb turns on automatically.

  1. Check Call Forwarding

Just like Do Not Disturb mode, Call Forwarding is a useful function that can cause an unwanted disruption. To turn it off, follow these steps:

  • Select the Phone Icon on Your Home Screen
  • Go Into Menu, Then Settings
  • Tap on More Settings
  • Select Call Forwarding
  • Select Voice Call

Is Always Forward turned on? Tap on this option and then choose Disable.

  1. Check the Block List

Maybe you’re not receiving calls from a specific person because your phone is blocking their number. In this case, here is what you should do:

  • Select the Phone Icon on Your Home Screen
  • Go Into Menu, Then Settings
  • Select Block Numbers

Here, you will see a list of the numbers you have blocked. Tap on any number that doesn’t belong there.

This is also where you check whether your phone blocks unknown numbers. Switch that to Off to make sure you’re receiving every call.

  1. Go Through Your Recent Apps

Some apps block or reject calls as a hidden function. It’s a good idea to go through every recently installed app. Uninstalling them could help.

  1. Soft Reset

A soft reset might be what your phone needs to start receiving calls. Performing one of these is simple and it doesn’t endanger your data.

You simply need to press the volume down button and the power button at the same time. Hold them for at least ten seconds. Eventually, your phone will restart.

  1. Clean Your SIM Card

If there’s a problem with your SIM card, it could disrupt incoming calls. So shut the phone down and then carefully clean the SIM card. You should also check for scratches and purchase a new card if necessary.

A Final Thought

All of these methods are easy to perform at home. But if you’re still not receiving calls, it might be time to do a factory reset. This requires more care and preparation. You may want to ask for a professional opinion before you go for that option.

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