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Galaxy S9/S9+ – Sound Not Working – What to Do

Posted by Arch on January 28, 2019

What’s the best way to address audio issues on the Samsung Galaxy S9 and S9+?

Like any other smartphone, these models are vulnerable to occasional software glitches. Mechanical malfunctions are a possibility as well.

But before you assume the worst, it’s important to check your smartphone’s settings. There’s a chance you’ve simply turned the volume down by accident.

If that isn’t the case, you can clean the speakers. This is a simple, cost-free fix that could improve sound quality. When you’ve made sure the speakers are in order, it’s time to move on and investigate the software.

Here is a step-by-step guide to solving audio issues on this phone.

1. Start with Checking Your Notifications and Sound Settings

To access your phone’s sound settings, take these steps:

  1. Open Settings from the App Page
  2. Tap on Sounds and Vibrations
  3. Select Volume
  4. Turn the Volume Up

Use the slider to set the volume to its maximum setting. Then, check the individual sound levels for ringtone, notifications, system sounds, and the other options that are listed there.

If everything is in order, take a moment to make sure your phone is receiving notifications correctly. You can do this from Settings > Notifications. Make sure nothing there is muted.

2. Clean Out Your Speakers

There’s a chance your phone’s speakers have developed a build-up of dust and debris. This issue can lead to low or distorted audio.

You can use a soft cotton swab to clean the speakers. Compressed air can help you blow out debris as well. If you want to scrub the speakers, use a toothbrush and practice extra care so as to not do any damage to the speakers. Repeating this cleanup periodically is a good idea

3. Try a Soft Reset

Resetting your phone is simple, it doesn’t affect your personal data, and it can repair various software issues. To perform the reset, follow these steps:

  1. Press and hold the Power Button
  2. Select “Power off”
  3. Tap “Power Off”
  4. To Turn the Phone Back on, Hold the Power Button for About 30 Seconds

After your phone powers back on, test the noise levels.

4. Consider a Factory Reset

Performing a factory reset gets rid of more serious software issues. However, this method also deletes your personal data. Before you reset your phone, make sure everything is backed up, including your preferred settings.

Some users don’t feel comfortable enough to do a factory reset at home. If that’s the case for you, contact a service center. They might be able to repair minor mechanical damage too.

A Final Word

The Galaxy S9 and S9+ are both capable of playing high-quality sound. You can even modify your phone’s audio profile to fit your age. You can even take a hearing test to determine the way you hear different frequencies. These settings are extremely useful for people who have mild hearing difficulties and help all users tweak the equalizer to their preference.

So, if you suspect your phone has audio issues, don’t put off looking into the problem. Why miss out on the amazing sound your Samsung has to offer?

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