Moto Z2 Force – Device Keeps Restarting – What to Do
Some phone malfunctions are downright obnoxious. If your Z2 Force keeps restarting while you’re trying to use it, you can’t complete calls. This exasperation bug disrupts both your work and your downtime.
Before you can fix the issue, it’s important to identify it. If the malfunction comes from one of your apps, rebooting your phone in Safe Mode is a good first step. Smartphones that keep restarting while they’re in Safe Mode probably have a hardware problem, which means you need to contact Motorola.
How to Reboot Your Phone in Safe Mode
1. Press and Hold the Power Button
Like when you want to turn off your phone, you should press the Power button for a long time. This will result in the Power off screen.
2. Hold Power off for a Long Time
Instead of tapping, press and hold this option until you see a screen for rebooting in safe mode.
3. Agree to Reboot to Safe Mode
4. Try Using the Phone in Safe Mode
While your background apps are turned off, try using your phone the way you normally do. This will tell you which steps to take next.
5. Restart Your Phone
Now you can return to repairing your Moto Z2 Force.
What If the Phone Didn’t Restart While in Safe Mode?
If switching to Safe Mode was enough to stop the phone from restarting, you don’t have to worry about a hardware issue. The issue is most likely caused by one or more of the installed apps.
At this point, you’d want to remove recently installed apps. Task launchers and task-killers are particularly likely to cause this problem, and there’s always a chance that it comes from an antivirus.
After you’ve removed recent apps, test your phone. If the issue persists, you might want to try a factory reset. This reset gets rid of all your data, including apps. Take the time to back everything up before this.
Here is an easy way to perform a factory reset:
Go into Settings
Scroll Down to the “Personal” Category
Select “Backup & reset”
Select Factory Data Reset (You might have to enter your PIN or password)
Tap “RESET PHONE”
Depending on your OS, you might need to follow these steps instead:
System > Reset > Factory Data Reset > RESET PHONE
When your phone has been reset, you can reinstall some of the backed-up data. But we recommend that you redownload your apps manually instead of using the versions from your backup. You don’t want your phone to develop the same malfunction it had before the reset.
What If Your Phone Kept Restarting in Safe Mode?
In this case, you have a hardware problem on your hands. First, make sure you don’t have a loose battery. Your Power button might be stuck, so it’s a good idea to clean it out. But if all else fails, get in touch with Motorola or your carrier and find out if your phone is still under warranty.
A Final Thought
On rare occasions, the restarting issue comes from an overheated battery. It’s a good idea to ease up on your phone use on very hot days. But if it keeps heating up regularly, you should get in touch with a service center anyway.