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Moto Z2 Force – Not Receiving Calls – What to Do

Posted by Arch on May 5, 2019

If your Moto Z2 Force isn’t receiving incoming calls, there are a few tests you can do at home. You might be able to avoid taking it to a repair shop.

First, you should turn your phone off and then turn it back on. If that doesn’t help, then you may have a network or software error of some kind.

Carrier and SIM Card Issues

The Moto Z2 Force is available in a Verizon-exclusive version and in a version that’s unlocked for all the major US carriers.

Make sure you have the right version before you try to change carriers. If you own the right version, and you switched to a supported carrier, you shouldn’t have any security problems with your phone. There is no hidden function that prevents you from receiving calls after you change carriers.

However, carrier-related problems are always possible. They can include the following:

Coverage Issues

You may have network reception issues if you switched from one carrier to another or if you changed locations. Before you choose a new carrier for your phone, make sure that your area is covered.

To check whether your phone has a coverage issue, try changing locations. Can you receive calls if you move elsewhere? Coverage maps can be helpful but they aren’t always accurate.

Temporary Reception Problems

What if you know that your area has coverage, but you still can’t receive phone calls? There may be a temporary error on the carrier’s side.

First, you should check whether other people in your vicinity have the same problem. You can also borrow someone’s phone and insert your SIM card into it. If you can receive calls on the other phone, then you know that there is no network error.

If you suspect that there is a reception error, you should get in touch with your carrier.

SIM Card Damage

Once again, insert your SIM card into a borrowed phone. If you still can’t receive calls, then the problem comes from either your card or your carrier.

It can help to gently clean the surface of your SIM card. But if you think the card got physically damaged, notify your carrier.

Software Issues

Certain apps can cause problems with receiving calls. This can happen when you download a new app or when one of your old apps is updated. It can also be the result of malware.

To check whether your problem is caused by an app, you should open your phone in Safe Mode. Here is how you can do that on the Moto Z2 Force:

Press the Power Key

Press the physical key on the side of your phone. There will be a pop-up asking if you want to turn off the phone, put it to sleep, wake it up, or reboot it.

Touch and Hold the Power Off Option

If you hold Power Off, your phone won’t turn off the way it usually does. Instead, you will be able to access safe mode.

Agree to Enter Safe Mode

This will let you use your phone without apps running in the background. If you can receive calls in Safe Mode but not in regular mode, you’ll have to uninstall some apps.

A Final Word

Sometimes your phone will stop receiving calls from a particular person. If you’re experiencing this problem, you may have blocked them by accident or set their calls to forwarding. In this case, you can go into your caller settings to fix the issue.

If none of these solutions seem to fix the problem, you should take your phone to a repair shop.

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