Galaxy S8/S8+ – Not Receiving Calls – What to Do
What should you do if you discover that your Galaxy S8/S8+ has stopped receiving incoming calls?
There are many possible solutions to this problem, and it can take a while to find out what’s causing it. The answer may be as simple as an error in your settings. It’s also possible that the issue comes from your carrier rather than your phone.
Here is a short selection of easy fixes for S8/S8+ users.
If there’s only one person whose calls you’re not receiving, their number may be blocked or set to forwarding. To check whether a caller has been inadvertently added to your block list, go here:
Phone App > More > Settings > Block Numbers
If you need to remove a number from your list, simply tap the minus sign next to the number.
Here is how you can check if your calls are set to forwarding:
Phone App > More > Settings > More Settings > Call Forwarding
Now, you should Scroll to Always Forward and then turn it off.
Do Not Disturb Mode
Your Galaxy S8 or S8+ might be switched to Do Not Disturb mode. If this is the case, you can make calls but you can’t receive them. Here is how you can turn this off:
Go into Settings from your home screen.
Tap on Sounds and vibration
Select Do Not Disturb
This is a toggle and you should make sure it’s switched off.
Your Galaxy S8/S8+ might have accidentally switched to airplane mode. To solve this issue, follow these steps:
Swipe Down on the Home Screen
This will open the display menu.
Tap on the Airplane Icon
When the icon is inactive, you will know that airplane mode is switched off.
If your phone has no service, you can’t make or receive calls.
If others in your vicinity have the same problem, you may need to wait until the carrier fixes the network errors. It’s a good idea to contact your carrier and check.
But if the problem is on your end, you may be able to fix it by resetting your phone’s network settings. Keep in mind that this process will also impact your wifi settings, so you’ll have to reenter your passwords.
Go Into Settings
Select General Management
Tap on Reset Network Settings
If this is unsuccessful, you might need to select your carrier manually rather than automatically. To do that, follow these steps:
Go Into Settings
Select Mobile Networks
Now, there are two changes you need to make. First, choose a different Network Mode than the one you’re currently using. Then tap on Network Operators and search for your carrier.
SIM Card Problems
Open your tray to make sure that your SIM card is correctly positioned. It should also be clean and undamaged. If you suspect the SIM card is causing your difficulties, place it into someone else’s phone for a test run.
A Final Word
There are some other simple solutions that you can try in this situation. For example, a soft reset can be useful if your incoming calls are being blocked by an app you installed. You can also go for a hard reset, though this solution requires more planning.
But if no other solution works out, take your phone to a repair shop. There may be a hardware issue that you can’t solve at home.