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Galaxy S8/S8+ – Not Receiving Calls – What to Do

Posted by Arch on October 25, 2018

What should you do if you discover that your Galaxy S8/S8+ has stopped receiving incoming calls?

There are many possible solutions to this problem, and it can take a while to find out what’s causing it. The answer may be as simple as an error in your settings. It’s also possible that the issue comes from your carrier rather than your phone.

Here is a short selection of easy fixes for S8/S8+ users.

  1. Blocked Caller

If there’s only one person whose calls you’re not receiving, their number may be blocked or set to forwarding. To check whether a caller has been inadvertently added to your block list, go here:

Phone App > More > Settings > Block Numbers

If you need to remove a number from your list, simply tap the minus sign next to the number.

Here is how you can check if your calls are set to forwarding:

Phone App > More > Settings > More Settings > Call Forwarding

Now, you should Scroll to Always Forward and then turn it off.

  1. Do Not Disturb Mode

Your Galaxy S8 or S8+ might be switched to Do Not Disturb mode. If this is the case, you can make calls but you can’t receive them. Here is how you can turn this off:

  • Select Settings

Go into Settings from your home screen.

  • Tap on Sounds and vibration

  • Select Do Not Disturb

This is a toggle and you should make sure it’s switched off.

  1. Airplane Mode

Your Galaxy S8/S8+ might have accidentally switched to airplane mode. To solve this issue, follow these steps:

  • Swipe Down on the Home Screen

This will open the display menu.

  • Tap on the Airplane Icon

When the icon is inactive, you will know that airplane mode is switched off.

  1. Network Issues

If your phone has no service, you can’t make or receive calls.

If others in your vicinity have the same problem, you may need to wait until the carrier fixes the network errors. It’s a good idea to contact your carrier and check.

But if the problem is on your end, you may be able to fix it by resetting your phone’s network settings. Keep in mind that this process will also impact your wifi settings, so you’ll have to reenter your passwords.

  • Go Into Settings

  • Select General Management

  • Select Reset

  • Tap on Reset Network Settings

If this is unsuccessful, you might need to select your carrier manually rather than automatically. To do that, follow these steps:

  • Go Into Settings

  • Select Connections

  • Select Mobile Networks

Now, there are two changes you need to make. First, choose a different Network Mode than the one you’re currently using. Then tap on Network Operators and search for your carrier.

  1. SIM Card Problems

Open your tray to make sure that your SIM card is correctly positioned. It should also be clean and undamaged. If you suspect the SIM card is causing your difficulties, place it into someone else’s phone for a test run.

A Final Word

There are some other simple solutions that you can try in this situation. For example, a soft reset can be useful if your incoming calls are being blocked by an app you installed. You can also go for a hard reset, though this solution requires more planning.

But if no other solution works out, take your phone to a repair shop. There may be a hardware issue that you can’t solve at home.

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