Samsung Galaxy J7 Pro – Device Keeps Restarting – What to Do
Android phones can experience problems with random and constant rebooting for a wide variety of reasons. The most common ones include firmware issues, app compatibility problems, and corrupted cache data. Let’s see how to fix a Samsung Galaxy J7 Pro that keeps restarting.
Plug the Charger
If the Samsung Galaxy J7 Pro keeps rebooting on its own, plug the charger into the charging port. Keep using the phone with the charger plugged in for a couple of hours. If it stops restarting, then the issue is with the battery, and you should take your phone to a repair shop for a replacement.
On the other hand, if it keeps restarting even after you’ve plugged the charger in, the issue is with software. To troubleshoot further, continue to the next tip.
Sometimes, minor software bugs and glitches cause smartphones to reboot randomly. This can usually be remedied with a standard soft reboot, and here’s how you can perform one on your Samsung Galaxy J7 Pro.
- Press and hold the “Power” button until you see the Power off menu on the screen.
- Release the “Power” button and tap the “Power Off” option on the screen.
- Tap it once more to confirm your choice.
- Wait until the phone shuts down completely.
- Press the “Power” button to start booting the phone.
- When the phone boots up, check if the problem is gone.
If the soft reboot didn’t work, try to clear the app cache.
- Unlock the phone.
- Launch the “Settings” app by tapping on its icon.
- Navigate to the “Apps” section.
- Browse the apps and pick the app you want to clean.
- Tap the “Storage” tab.
- Next, select “Clear cache”.
Format the Cache Partition
Android phones might start randomly rebooting when the cache memory fills up. To rule that one out, you might consider formatting the cache partition.
- Turn off the phone.
- Press the “Home” and “Volume Up” buttons together and hold them. Press the “Power” button, too.
- Once the “Android” logo appears, release all three buttons.
- Use the volume buttons to navigate to the “wipe data/factory reset” option. Select it with the “Power” button.
- Navigate to the “wipe cache partition” option with the volume buttons. Press the “Power” button to select the option.
- Scroll down to the “Yes” option and confirm with the “Power” button.
- When the phone finishes wiping the cache partition, select the “Reboot system now” option.
Finally, you can try the hard reset route.
- Press and hold the “Power” button for several seconds.
- After that, press together the “Power”, “Home”, and “Volume Up” buttons.
- Hold them until you see the “Samsung” logo. When the Reset menu appears, use the volume buttons to scroll to the “wipe data/factory reset” option.
- Select it using the “Power” button.
- Next, choose the “Yes – – delete all user data” option.
- When the formatting is done, select the “reboot system now” option.
The methods described above should fix the restarting problem in most cases. However, if the problems persist even after you’ve done a hard reset, it’s best to find a professional repairman.