The internet on your Samsung Galaxy J7 Pro might slow down for a number of reasons. The most likely culprits are problems with the Wi-Fi network, RAM-hogging apps, and filled up cache memory.
Sometimes, it is a sign of deeper software or hardware issues. Whatever the cause may be, let’s see how to troubleshoot the slow internet on your J7 Pro.
Before resetting your phone’s Wi-Fi network, you might want to try and turn the modem off and back on. If the internet is still slow on your Galaxy J7 Pro, proceed with resetting your Wi-Fi network. Here’s how to do that.
- Tap the “Settings” icon on the Home screen to launch the app.
- Tap the “Connections” option.
- Next, tap the “Wi-Fi” tab.
- Tap the slider on the right side to turn off the Wi-Fi.
- Tap it again to turn the Wi-Fi back on.
- Go to your browser and check whether the internet speed is back to normal.
If the internet is slow, you might want to forget the network and sign back in, following these steps.
- Open the “Settings” from the Home screen.
- Tap the “Connections” tab.
- Tap the “Wi-Fi” tab.
- After that, tap the network you’re signed into.
- Pick “Forget” option.
- Confirm your choice.
- Sign in to the same network again.
- Check whether the problem is solved.
Clear App Cache
Sometimes, the internet slows down due to the cache memory being filled up. To clear the app cache, follow these steps.
- Launch the “Settings”.
- Scroll down and tap the “Apps” tab.
- After that, tap the app you want to clear.
- Next, select the “Storage” tab.
- Tap the “Clear Cache” button.
Here’s how to clear Chrome’s cache.
- Tap the Chrome icon on the Home screen to open the app.
- Next, tap the Main Menu (three vertical dots) icon in the upper-right corner.
- Select the “History” tab from the drop-down menu.
- After that, tap the “Clear Browsing Data…” button near the top of the screen.
- Select the components you want to delete from the “Basic” and “Advanced” sections. Tick the “Cached images and files” box.
- Tap the “Clear Data” button.
If none of the previous methods worked, a factory reset might be in order. Before you perform the reset, it’s best to back up your phone’s data. With that out of the way, let’s see how to reset your Galaxy J7 Pro.
- Press and hold the “Power” key for a few seconds.
- Next, press together and hold “Volume Up”, “Home” and “Power” buttons.
- When the “Samsung” logo appears, release the buttons.
- When the Reset menu appears, navigate to the “wipe data/factory reset” option using volume rockers.
- Select with the “Power” button.
- Next, choose the “Yes – – delete all user data” option.
- After the formatting is done, the Recovery Mode menu will appear. Select “reboot system now”.
Slow internet is one of the most irksome issues on a smartphone. If none of the methods described above worked, you should take your Galaxy J7 Pro to a repair shop.