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Samsung Galaxy J7 Pro – Not Receiving Calls – What to Do?

Posted by Arch on May 19, 2019

If you are unable to receive incoming calls on your Galaxy J7 Pro, it kind of defies the purpose of owning a phone in the first place. But you shouldn’t panic because it is usually a simple issue that can be resolved in a matter of minutes.

However, there may be more than a few reasons you are not able to receive calls. It might thus take some time to pinpoint the problem. You could have tapped on the wrong settings or you might be experiencing network issues.

Here are some other possible reasons why you cannot receive incoming calls.

Airplane Mode

If you have accidentally left the Airplane Mode on, you won’t be able to receive any calls. You should take the following steps to make sure that the Airplane Mode is off.

Go to Settings

Scroll Down to Airplane Mode

Make Sure That the Switch Is Toggled Off

Do Not Disturb

Another very common reason why you might not be able to receive any calls is because you have the Do Not Disturb setting turned on. You can turn it off or reconfigure it from the Settings menu.

Go to Settings

Open Sounds and Vibration

Go to Do Not Disturb

You should toggle the switch next to the Do Not Disturb option off.

Blocked Numbers

You might have accidentally blocked some or all of the callers on your phone. If that’s the case, you need to take the following steps to unblock them.

Go to Phone

Tap on the Menu and Select Call Settings

Choose Call Rejection and Open Auto Reject List

The list in the Call Rejection menu contains all the numbers you have blocked. Uncheck the ones you wish to receive calls from. Also, you can completely delete the list by tapping on the trash can in the upper right-hand corner of the menu.

Diverted Calls

Another reason you are not receiving incoming calls may be due to Call Forwarding. Namely, the incoming calls may be forwarded to another number if the Divert setting is on. To disable call forwarding, you should do the following:

Go to Phone

Tap on the Menu and Select Call Settings

Select Call Forwarding (at the Bottom of the Menu)

Tap to Open Voice Call

Disable all Forwarding Options One by One

Disable Forwarding Number

Issues with Your SIM Card

Sometimes your SIM card might get dislocated inside the tray so you should get the card out to and inspect it.

Open the Tray and Remove the SIM

Inspect for Damages

Test the SIM in a Backup Phone

Put it Back and Restart the Device

No Service

Network issues may happen if your carrier is experiencing some problems or if there’s no coverage at your current location. It is best to take a look at your carrier’s coverage map, especially if you are traveling often.

Also, you should ask your friends with the same carrier if they have the same issues. If they don’t, you might need to reset the Network Settings on your phone.

To Wrap Up

We hope some of our suggestions helped you get your smartphone back in order. Usually, the reason you are not receiving any calls is quite simple. However, if none of these methods helped solve the problem, you may need to talk to your carrier or take your phone to a repair shop.

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