Samsung Galaxy S6/S6 Edge – Device Keeps Restarting – What to Do
After the latest update on S6 and S6 Edge smartphones, many users started complaining about their phones restarting all of the sudden. Some people’s phones got stuck in a loop and wouldn’t boot.
Of course, this is nothing new, as there are various hardware and software issues that can cause a smartphone to reset. If you’re a Galaxy S6 series owner, this is what you should know.
Most Encountered Restart Crashes
This is usually associated with a faulty third-party app or a software glitch caused by corrupted data. It could also be caused by an incompatibility between an app and a new OS update.
System Reboot Loop
The cause behind a reboot loop is a bit trickier to diagnose. That’s because most of the time it prevents your phone from even getting to the Home Screen. A system reboot loop is characterized by the phone restarting before actually booting the OS.
How to Diagnose
On the Galaxy S6 and S6 Edge smartphones, you can use a couple of methods to diagnose reboot loops. Here are some of the things you should check if you’re experiencing such problems:
Check Hardware Integrity
When doing this, check for signs of physical damage. In particular, look for bulges on your phone, especially around the battery. An old and damaged battery may be causing your phone to restart randomly.
Boot the Phone in Safe Mode
Operating the S6 in Safe Mode allows you to run the phone without any non-essential third party apps working in the background. If everything works fine in Safe Mode, then it’s possible that one or more of your apps are preventing the phone from booting or causing it to crash and restart.
Perform a Factory Reset
This is another alternative that gives great results but it is a drastic measure. A factory reset wipes out all personal data from your phone. At the same time, it also removes all non-essential apps, leaving you with a clean OS and empty storage.
How to Boot in Safe Mode
- Turn off your phone
- Press and hold Power
- Release the button when the Samsung logo appears
- Press and hold the Volume Down button
- Release after you’ve entered Safe Mode
How to Perform a Factory Reset
- Turn off your phone
- Press and hold Power, Volume Down, and Home buttons
- Release when the Android Recovery menu appears
- Highlight and select “wipe data/factory reset”
- Select Yes by pressing the Power button and wait for the operation to finish
- Press the Power button again to reset the phone
Other Options to Consider
If one or more apps are causing the occasional but unavoidable restart, you could try uninstalling them or wiping their caches to see if the situation improves. But if your phone can’t even boot the OS or if the restarts happen too quickly after loading up the Home Screen, you can’t access your Settings. In this case, you can wipe the cache partition from the Android Recovery menu.
A Final Word
If your phone still restarts or fails to boot after a factory reset, consider going to a service center. Hardware issues may be diagnosed at home, but they can’t be fixed. Even changing the battery on an S6 or S6 Edge can be a tricky intervention if you don’t have the technical knowhow.