Samsung Galaxy S6/S6 Edge – Sound Not Working – What to Do

Posted by Arch on

Everyone needs to put their phones on silent or vibrate from time to time. But when you’re expecting a call, not getting sound notifications or not being able to hear a caller becomes a serious issue. Unfortunately, this is a much more common problem than Samsung would like to admit.

Some of these glitches have easy fixes and others don’t. Here are some things you can try to fix the sound on your own, if you have a Galaxy S6 or S6 Edge.

Check Sound and Notifications Settings

The first thing you should do if you can’t hear anything from your Galaxy S6 or S6 Edge is to check the configuration of your Sounds and Notifications settings. Here is how you access the panel:

  1. Go to Apps
  2. Tap the Settings icon
  3. Tap Sounds and Notifications

Galaxy S6 Sound Not Working

From here you will notice that there are a few options you can play with:

  1. Sound
  2. Volume
  3. Ringtones and sounds
  4. Vibrations
  5. Do not disturb
  6. App notifications

Samsung S6 Sound Not Working

These are the most important ones. First of all, you want to check that your sound mode is not set on vibrate or silent.

Next, you should check the Do not disturb option. If it is set to ON, simply tap on the option and switch the toggle to off.

What if only a handful of apps aren’t giving you sound notifications? Then you use the App notifications menu under the Settings > Sounds and notifications path. From there, you can block or enable notifications for all your apps one by one.

Check Hearing Options

Not a lot of people know to check the Hearing settings on their smartphones. Here is how you can do it on your Galaxy S6 series phone:

  1. Go to Apps
  2. Tap the Settings icon
  3. Tap Accessibility
  4. Tap Hearing

Samsung Galaxy Sound Not Working

Make sure the “Turn off all sounds” option is toggled to OFF. You might also want to perform a soft reset after making any changes to this option.

What to Do If the Audio is Distorted?

Sometimes, you do get audio from your phone but it’s too quiet or unclear. If the sound is working but not working properly, the issue could be a maintenance one.

Just as dust and debris can mess with the phone’s charging speed, it can also impact your audio. Clean the speakers with some compressed air or scrub them with some cotton swabs to remove the debris.

This is one of the quickest fixes for distorted or low output audio.

A Final Word

These are only soft fixes. Your Galaxy S6’s audio issues may have different underlying causes, and the repairs might be more complicated. One way to see if it’s a software glitch or a hardware problem is to perform a factory reset.

You can do this by turning off your phone and booting into the Android Recovery menu. Press and hold the Power, Volume Down, and Home buttons with your phone off and until the Android logo appears.

After that, select the “wipe data/factory reset” option and wait for the phone to do its job. With a clean version of your Galaxy S6, your audio issues should disappear. If not, then it’s likely a hardware issue that you’re experiencing.

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