Samsung Galaxy S6/S6 Edge – WiFi Not Working – What to Do
Much of your smartphone’s functionality depends on its ability to connect to WiFi. So when you run into problems with connectivity on your Samsung Galaxy S6/S6 Edge, you need them fixed as soon as possible. Check out the troubleshooting tips below to identify and fix some common WiFi connectivity issues.
Some features and settings may limit your WiFi access, so these tips will cover the easiest solutions first. The solutions get progressively more serious, however, ending with a factory reset as a last resort.
Step 1 – Flight Mode
The Flight Mode feature can shut off your WiFi connection. To make sure you didn’t accidently switch it on by checking your Airplane Mode, follow these steps:
Settings > Flight Mode > Tap Flight Mode
Confirm that this setting is disabled and move onto the next step.
Step 2 – Confirm Your WiFi
In addition, make sure that your WiFi connection is switched on. It can get switched off by accident, so you need to double-check that the WiFi icon is not greyed out.
Step 3 – Check and Reset Router
If you have access to the router, make sure that the wireless connection is on and has a decent signal. While at it, you may also want to try resetting the router.
Step 4 – Clear System Data and Cache
If you are still having trouble with your WiFi, you may also want to clear your device’s data and cache. To wipe your cache partition, first turn off your device.
Next, press and hold the Volume Up, Home, and Power buttons at the same time. You will see the Samsung logo on-screen. When you do, release the Power button only.
Release the Volume Up and Home buttons when you see the Android logo on your phone screen. Afterward, you will see the “Installing system update” message for approximately a minute. This is followed by the Android recovery menu.
Using the volume buttons to scroll through the menu and the Power key to select, go to the “wipe cache partition” option and select it. Next, select Yes to confirm the action.
When the operation is complete, you will see “Reboot system now” highlighted on your screen. Restart your device by pressing the power button.
Step 5 – Factory Reset
This step is the last resort because it will reset your Samsung Galaxy S6/S6 Edge to its original factory settings. Doing this will also erase all your data and personal settings. So if you do decide to perform this master reset, make sure to back up your information first.
Use the following commands to factory reset your smartphone:
Apps menu > Settings > Backup & Reset > Reset Device > Erase Everything
After your phone is successfully wiped, you will have to do an initial setup again.
Step 6 – Service Center
If you did a factory reset and your WiFi is still having problems with connectivity, your device may have a hardware problem. In this case, you may need to bring your phone to your nearest Samsung service center. Call customer care for further information.
Many WiFi connectivity issues can be easily resolved without having to do a factory reset. However, if you find that a reset is your only option, remember to back up all your information first. After you reset your phone and regain WiFi access, you can transfer your old data back to your Samsung Galaxy S6/S6 Edge.