How To Get a Hacked Account Back in Snapchat

Posted by Sydney on December 28, 2019

Social media accounts like Snapchat are a blast to have until someone gets hold of your password somehow and hacks into your account. When a malicious user takes control of your online identity on a social media platform hijacked, it can be scary. They can destroy your reputation and steal your personal information, and it may seem like you’ll never get your account back. However, making your social media accounts more hacker-resistant IS possible, and if you’ve already fallen victim to a hacker, there are ways to get your accounts back again.

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In this article, I’ll walk you through how to make your Snapchat account (and your other social media accounts) more secure, and how to recover a hacked Snapchat account if you’ve already been victimized by a hacker.

How to Avoid Hacking

First, let’s talk about how you can prevent this from happening to you in the first place. Account protection starts with a strong password. Consider the following tips for creating one.

  • Make it at least 8 characters long
  • Use a combination of letters, numbers, and symbols
  • Use a combination of upper case and lower case letters.
  • Do not use any common words or phrases (hackers can use programs that can quickly guess every word in the dictionary)
  • Do not use a birthday or other personal information as it is possible the hacker has personal information about you before they attempt to hack your accounts
  • Do not re-use passwords across multiple accounts because that will enable a hacker to hack more than one of your accounts at once

Once you’ve come up with a strong password, be prepared to do it again…and again. In fact, you’ll want to change your password regularly.

If that sounds daunting, consider getting a password manager such as LastPass or 1Password. Password managers make it easier to organize and remember complex and highly-secure passwords, so you do not have to memorize any passwords. Most security experts now recommend a password manager for managing secure passwords for all your accounts.

Another approach is to have “modular” passwords that you can rotate through on an easily-remembered, but not easily-guessed, schedule.

How to Tell If You’ve Been Hacked

It seems like it would be easy to tell if you’ve been hacked, right? After all, wouldn’t the hacker just change your password and permanently lock you out? However, it doesn’t always happen that way. Hackers don’t always want people to catch on that their account has been hacked, at least not right away, so you may have a window of opportunity to change the password before the hacker does.

The sooner someone realizes what happened, the sooner they can do something about it, thus interfering with the hacker’s agenda. Many hackers prefer to quietly get access to the account and then continue to collect information about you while you continue to use the compromised accounts.

Here are some signs that your Snapchat account might have been hacked.

  • Your friends tell you that they are receiving spam snaps and messages from your account
  • Your friends tell you that they are receiving messages asking for money or personal information from your account
  • You receive an alert that someone has logged into your account from a different location
  • You receive an alert that account information has been changed
  • You notice that the mobile number or email address associated with your account has been changed.
  • You notice other account settings have been changed
  • You have new contacts in your friends’ list that you don’t remember approving
  • You’re asked to re-login every time
  • You suddenly are unable to login to your account

If you suspect that you’re account had been hacked, take immediate action to recover your account from the hacker.

What to do If You Suspect Your Account has been Hacked

Don’t waste time trying to confirm whether your account was hacked. If you suspect it was, then go ahead and take action immediately. It won’t hurt to take action one way or the other. If you suspect hacking, perform the following steps to secure your account.

  • Change your password immediately
  • Make sure that your account recovery contact information is accurate
  • Notify your friends that you might have been hacked in case the hacker is using your account to get to them

Of course, you may know for a fact that you’ve been hacked and be unable to login to do anything about it.

What if You Can No Longer Access Your Snapchat Account?

If you can’t log in to Snapchat, don’t worry. There are a couple of things you can do to get your account back. First, try to get it back the old-fashioned way by going to your login and tapping Forgot My Password. There’s a good chance that if the hacker thought to change your password, then he or she also changed your account recovery information. However, there’s a chance they didn’t think to do that, and you’ll be able to reset the password using your email or phone number.

If that doesn’t work, contact Snapchat Support to plead your case using the following steps.

  1. Go to the Snapchat support page at https://support.snapchat.com
  2. Select Policies & Safety                                                                    
  3. Select Report a safety concern                                      
  4. Select I think my account was hacked                       
  5. The support team will first direct you to try Forgot My Password. Assuming you’ve already tried that and it didn’t work, select Yes next to Still Need Help
  6. Select No when Snapchat asks, “Were you able to reset your password or log back in?”
  7. Fill out the form that appears as accurately as possible the Send it

The Snapchat Support Team might grant you access to the account again, allowing you to create a new password. However, they will only do this if they are satisfied with your answers in the form. They need to be certain that the account you’re trying to access is actually yours.

If Snapchat doesn’t grant you access to your account, you’ll need to create a new one if you want to keep snapping.

If you found this article useful, you might also like Does Snapchat Automatically Update Location on the Snap Map?

Do you have any suggestions for how to handle your Snapchat account being hacked? If so, please comment below.

29 thoughts on “How To Get a Hacked Account Back in Snapchat”

Yuliya Belden says:
My account was hacked as well. They changed my email and phone number! They are now asking all my friends for their information and I keep receiving messages from people, saying here is the code.
Lamees says:
My account is hacked
Jacob says:
My Snapchat was just hacked today and the hacker changed my password along with my phone number and my email address so I’m completely locked out of my account. I have so many memories that I just can’t afford to lose and I hope that Snapchat support will grant me my account back. 🙁
Charlie Russ says:
same it happened with me to
molly says:
Have you got any updates? my hacker is texting people and has change the phone number email and password. HELP
Cesar Sierra says:
I got hacked and snapchat wont help and the link they send originally is useless I’ve only hit dead ends.
Queen says:
My snapchat just got hacked and I emailed snapchat twice already and their website did not redirect me to fill in a form after i could not log in
Elizabeth says:
My friends Snapchat got hacked tonight. They changed her number and email so she can’t reset the password. What should I do, I’ve tried contacting Snapchat support. Please help!!
Kylie says:
That happened to me too! I don’t know how to get it back yet but hoping to figure it out soon
Raven Trevino says:
These steps honestly helped me out and I was able to recover my account! I was beginning to lose hope after reading all these comments about SnapChat Support not helping but they emailed me within 10 minutes and I got to reset password, phone number and etc. I am beyond happy! If you get a text claiming to be “snapchat team” about sending out verification codes DO NOT send them by text or etc. ONLY SUBMIT them when you are logging into Snapchat, that is how I got hacked.
Joalma says:
How long did it take for them to reply to you and what they say so u got it back
Lyric Reyes says:
what exactly did you do bc this happened to me today and i really want to get back ino my acocunt
Lucy says:
Recently my account hacked!! Hacker changed my phone number and password. Got emails about the changes and apparently the hacker logged In from Georgia. Reached out to support team, I got a case ID already. Had to send them my previous number, DOB and last device used. Hoping it gets resolved soon! Also messaged SC support on Twitter
Sally says:
Did it get resolved?
Kourtney Jackson says:
Mine just got hacked and they changed my number and email
amani says:
same thig happened to me hoiw do I get
I back
Alexis says:
someone texted me asking for my verification code and i gave it to them bc they said they were my cousin…. now i’m locked out and they set up a verification code for the snapchat so i cannot get back in i need help asap i’m so stressed about it! snapchat support is giving minimal effort to help and i’m so beyond frustrated!
Fatima Reynoso says:
This happened to me to
Gabby Buensalido says:
Were you guys able to get back into your account? It just happened to me, and he changed the phone number in which it would send verification codes to. And I’m so stressed out.
joe says:
account hacked. tried all the steps, but its as if the snap support page is hacked or something. when I say send to my e-mail it sends to a number that is not mine because hacker changed it. when I try to do as advised here, the do you still need more help “yes” button does not work. it will not send me on to the next page. Snapchat’s own support page is broken. anyone else find this or know of any other way to fix this?
Sx says:
My account got hacked last night and I just sent Snapchat using these steps. My recovery email and my phone number were verified but it kept saying it’s invalid when I tried Forgot Your Password. It even said my username doesn’t exist. Then I went on the Snapchat support page gave them the details and got my account back in just an hour and this happened today. This works
Caitlynn says:
This has never worked both times this has happened to me
Brendon says:
To all it may concern, I looked at this wall and it didn’t help at all honestly. But my snapchat was hacked and the email, phone number, and password were all changed by the hacker. Thankfully i got it all back. I sent several messages to the support center on their website last night telling them the situation and this morning they change the email back to mine and sent me a simple password reset. Hope this helped
Beckky Diaz says:
Omg the same thing has happened to me right now 🙁
Samira kately says:
I been emailing them no reply yer
Elizabeth says:
Same thing happened to me. I need my snaps back. And cant get it back…..
Candi says:
Niya Slaughter says:
Brendon could you contact me please? The same thing happened to me and I need it to be shut down.
Ilona says:
My snapchat is hacked ok i tried everythinv anf you know how I foumd out by my ex bestfriend that is now threatning to expoes me what are you going to do about it
Mrahhal10 says:
Hacked my acount snapchat change my password and email and change number
Is it possible to send my ID to identify my self
Jennifer Lopez says:
That hAppened to me
Jackeline says:
My account had just been hacked I have tried all these steps I have personal thing in my Snapchat memories and I really want to get it back into my account
victoria says:
did you ever get back into your account? someone changed the password on mine and deleted it and i can’t get back in. there’s a ton of personal memories i’d like to keep as well and i’d be so upset if i can’t get them back. i need to talk to someone who can help me. snapchat support just sends me the same email over and over.
faith ann says:
did you get yours back?? the same thing happens to me
mho_183 says:
l forgot my password in snapchat
I do not have an email account
Only l have the phone number
Becca says:
use u phone number then obviously
moza says:
someone hacked my snap chat accoount please can someone get it back to mee !!!!!!!!!!!!!! :”(
Sarai Montano says:
They hacked my account and now their threatening me ! WHAT ARE YA GONNA DO ABOUT IT
Brittany says:
Yeah so bascially a hacker hacked my friends account and messaged me on that one asking if i could help recover her apple ID account for her, so she asked for my number and than it send a code to me and i sent it back to them. Than from there they changed my phone number and email … they than hacked my facebook and email as well thankfully i got those back. But snapchat said they could not help me. And i have so many embarassing snaps on there… and now they have all of that and are still opening my messages and doing whatever on there. Im never getting snap again… its bullshit how the security is so unsafe… they should of never got a change email setting on there. Facebook doesnt have one and you wonder why its so secure than.
Fatima Reynoso says:
Girl whatever did happen! Im going through this now!
viviana says:
hey my snap chat has be hacked , they changed the email and phone number anyone knows how to fix it , I would really appreciate
Neeq says:
Did you get any help ? Please reply.
camila says:
that same thing happened to me and i still haven’t gotten my account back, they literally changed the email and phone number so i could verify my login
Sandra says:
Someone hacked me and now I lost everything please help me
Greg Marsh Jr says:
I have been hacked out of my account and the person scamming my friends out of there money pretending to be me
Moe says:
The same is happening to me. I have been hacked and they’re scamming my friends out of money.
Brandy says:
The same thing happened to me the hacker some kind of war changed my phone number and email on my Snapchat to theirs and now I can’t get back in. I have a lot of important memories on there also Snapchat support isn’t helping they just sends the same exact message over and over.
ørjan andre says:
my ex hacked me, switched my email phone and password, help now???
Stacie says:
Mine too!!!! I’m screwed.
grace mennonna says:
same but not my ex
Tais says:
They changed my password and email so I can’t get in !
Macaela allinder says:
Me too
Isabella says:
Again me as well; how do we reset it without needing the proper email or old password??? This is the second account of mine that had this happen! Please help!
amber says:
A hacker has changed my password, number and email… I need help NOW!!!!
Everything i cant get back EVER is on that account !!
tameka says:
did any of you get your account back because mine has been hacked and email changed
Devion says:
My ex change my email and password
Azza says:
My Snapchat got hacked and changed all the information
Janet says:
Did you ever recover it. If so how
Whitney says:
My account had just been hacked I have tried alll these steps but then they tell me my username is invalid when it’s the right one how this is any help of hackers have more changes to acces the account more than the actual account holder i have personal things in my Snapchat memories and I really want to get back into my account is there a customer service number ??
Angel Mabry says:
Hey did youu get back into your snap and same here.
amina.cherry1 says:
Password isn’t working, account may have got hacked. need a re set code sent to my email please.
Rozana Thanara says:
I’m so furious this hacker is trying to basically blackmail me! I have been contacting Snapchat for 5 days… I’m so stressed and have been crying everyday all my memories is important to me! My yahoo was made so many years ago and I did have access to it before I upgraded to a new phone! This isn’t fair… I told them I can provide them with anything they need to prove that is my account! I can’t give I up I will not let this hacker win… he has
Done this to so many people I know but has gave them all their things back…
I guess I was just unlucky. He asked for nudes for exchange of my password or my eyes only password. I will not disrespect myself so I didn’t but Snapchat is making think that I freaking should’ve so I don’t have to stress about this! Please help me or contact them as well please tell me what to do.
Devion says:
My ex change my password and email and change my number

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