If you just bought your Samsung Galaxy S9 recently, you may be having issues making and receiving phone calls. Well, the good news is that this is not a very rare problem because we have been helping people who have had similar problems immediately after purchasing new smartphones.
There are various methods through which you can solve any call issues you may be facing on your Samsung Galaxy S9 smartphone. If you keenly go through these solutions, you will be able to fix the call problem on Galaxy S9 without having to pay someone to do it for you.
How does the call problem occur on Samsung Galaxy S9 smartphone? Well, for some people, this problem occurs when they have been on the call for some minutes and then suddenly the call ends. This may result from two possible explanations. One is that if you are using a cell service then you might not be properly connected but if you are making a call via internet then there is a possibility that you have your internet connectivity disconnected.
Check To Ensure the Flight Mode Is Turned Off On Your Galaxy S9
If your Galaxy S9 is in Flight Mode, then this could explain why you cannot make phone calls. Phone calls usually rely on the wireless connections to your device but the Flight Mode usually disables these connections hence making it impossible to make calls. You can turn off the Flight Mode on your Galaxy S9 device by following the steps provided below;
- Turn on your Samsung Galaxy S9
- Tap on the Notification bar and draw it down.
- Tap on the Settings option
- Select the Flight Mode.
- Move the toggle to Turn Off the Flight Mode.
Check The Galaxy S9 Plus Bar Signal
If you are not able to make a phone call and have checked and confirmed that the Fight Mode is off, the next thing you need to check is the signal bars at the top corner of your screen. The signal bars usually indicate how strongly you are connected to the network service provider and it will determine the ability of your Galaxy S9 to make or receive phone calls.
If there are no signal bars on your screen, then you need to restart your Galaxy S9 to give it a fresh boost and see if it can pick up a signal. The restart is meant to help fix minor glitches on your device.
Change The Galaxy S9 Plus Network Mode
Another method has proven to be effective in fixing call issues on Galaxy S9 is changing network mode. This solution has worked for folks who tried previous solutions to no success. This might be stemming from the fact that in certain instances, only specific network modes will work on Samsung Galaxy S9 smartphone. To change the network mode, follow the steps provided below;
- Power on your Samsung Galaxy S9 smartphone.
- Swipe your screen down to reveal the menu options
- Tap on the Settings.
- Select Mobile Network option
- Tap on the Network Mode
- Now choose your preferred network mode from the WCDMA/GSM options provided.
Search and Connect to a Network Automatically
Did you know that you can fix call issues on your Galaxy S9 smartphone by searching and connecting to a network automatically? The Samsung Galaxy S9 allows you to change the settings to enable the smartphone to find strong networks automatically. Once a while, you will find yourself in a place where the network connection is quite poor. You might have to stay without a connection until your phone finds and connects to a network.
To enable your smartphone to locate and connect to networks automatically, you need to follow the steps provided below;
- Ensure that your Galaxy S9 is powered on.
- Using your fingers, swipe down the screen to bring the menus into focus.
- Tap on Settings and select Mobile Networks.
- Tap to open the Network Operators window.
- Once you select on network operators, a list of all the networks within range will be displayed.
- Tap on Select Automatically.
Verifying That There Isn’t A Network Outage In The Area
Sometimes due to maintenance issues, the network coverage in a given area might be disrupted hence resulting in an outage. If this occurs, you may not be able to receive or make phone calls successfully on your Galaxy S9 smartphone. The best thing to do in such circumstances is to wait until the network coverage is restored.
Verify The Status Of Your Account
In rare situations, you will end up with an account that is not active which means that your access to certain services will be limited. In such a case, you will not be able to make phone calls among other services. If your carrier is AT&T, Verizon, Sprint or T-Mobile, you will have to make contact with them and inquire about the status of your account.