One of the most common problems reported with smartphones, including the Motorola Moto Z and Moto Z Force, is issues with charging the phone. Before you run out and buy a new charger and charging cable, read this article and see if there are other issues causing a problem with your Moto Z and Moto Z Force charging.
Common causes of charging problems (including the not charging / “grey battery” issue) include:
- Bent, broken or pushed in connectors on the device or battery
- Damaged battery
- Defective charging unit or cable
- Temporary phone problem
- Phone is defective
Check Charging Cables
The first thing to check when the Moto Z and Moto Z Force is not charging properly is the charging cable . Sometimes the charger cable has been damaged or lost the proper connection to charge the Moto Z and Moto Z Force. Before purchasing a new cable, try switch it out with another USB cable  that you know works to see if the issue is with the cable.
Reset Motorola Moto Z and Moto Z Force
Sometimes the reason that the Moto Z and Moto Z Force isn’t charging when plugged in is because the software needs a reboot. This method may be a temporary fix the problem, but does help fix the charging issue on the Moto Z and Moto Z Force. Read the detailed guide here .
Clean USB Port
Another common issue with the Motorola Moto Z and Moto Z Force not charging via USB is that there is something blocking the connection to the smartphone. It could be debris, dirt or lint that stops the connection. A good way to fix this issue is by placing a small needle or paper click and move it around in the USB charging port to get everything out. It’s important to note that when cleaning the USB port, be careful not to damage anything and clean it out gently.
Get Support From Authorized Technician
If none of the above methods work for fixing the Motorola Moto Z and Moto Z Force not charging problem, another suggestion would be to take the smartphone and get it checked out by a Motorola technician. If for some reason the smartphone is need of repair you might be able to get a replacement under the warranty.