How To Fix Galaxy S9 And S9 Plus Keeps Restarting Issue When Using Snapchat (Solved)

Posted by Jenny Compton on April 10, 2018

Social media apps are one of the most used apps on our smartphones nowadays. It is therefore a concern for many users who have raised complaints that the Galaxy S9 and S9 Plus keeps on restarting when using Snapchat. The best solution that we can recommend is to get a technician who will diagnose and fix the problem. If your smartphone is still covered by a valid warranty then it is best to take it to your retailer and have the unit replaced. You can also have your device checked by the Samsung support team.


The Android Operating System Causes The Galaxy S9 And Galaxy S9 Plus To Keep Restarting


The usual cause that makes the Galaxy S9 and S9 Plus reboot while using Snapchat is the newly updated firmware that was just installed on the device. In this instance, it is recommended that you perform a factory reset on your Galaxy S9 and S9 Plus. To help you out with step by step instructions below is a guide on how to factory reset Galaxy S9 Plus. Make sure to backup all of your data and important files because this process will cause all of these to be erased from the device.


Start Galaxy S9 And Galaxy S9 Plus In Safe Mode


The best way to install apps and software safely on your device is to have it in Safe mode. We share with you instructions on how to put your smartphone in safe mode. Here you can also learn how to turn “ON” and “OFF” safe mode on your device.


Switch “OFF” Galaxy S9 And Galaxy S9 Plus


  1. Press and Hold power button to reboot the Samsung Galaxy S9
  2. Wait until the Samsung logo appears and then long press the “Volume Down” button
  3. You will see that the PIN of the SIM card has been asked on your screen, this just shows that the device is almost in safe mode
  4. At the bottom of the screen, you will then see “Safe Mode”


After you have done all the steps we have shared above you should be able to fix your device restarting when using Snapchat.