Are you having difficulty with the audio on your Motorola Moto Z or Moto Z Force? There have been user reports of problems occurring when making calls on these smartphones, when either you cannot hear the other caller or they cannot hear you. There have also been reports of the volume being too low on the Moto Z and Moto Z Force. In this article I’ll show you some basic troubleshooting techniques to help resolve issues with Moto Z and Moto Z Force audio not working correctly.
Try turning off your Moto Z or Moto Z Force, removing the SIM card, reinserting it, and then turning the phone back on.
It’s possible for dirt, debris and dust to get stuck in the microphone. Try cleaning the microphone with compressed air and check to see if the Moto Z and Moto Z Force audio problem is fixed.
Bluetooth issues are known to cause audio problems in many smartphones. Turn off your phone’s Bluetooth service and see if this resolves the audio problem on your Moto Z or Moto Z Force.
Software issues caused by corrupt or damaged applications cache can cause audio issues. Try the steps outlined in this guide to on wiping the Moto Z and Moto Z Force cache .
As a last resort, try booting your Moto Z or Moto Z Force into Recovery Mode.