Some have reported of a slow interent lag on the Samsung Galaxy J5. This issue has been reported to be happening to some when using apps like Facebook, Snapchat, Instagram, WhatsApp, Twitter and YouTube.
There can be several different reasons that the Galaxy J5 Internet connection is slow and pages not loading. Before we explain the different ways to fix a weak Internet connection on the Galaxy J5, below are some reasons why this problem is occurring on your smartphone.
Common reasons why Galaxy J5 Internet is being slow:
- Poor signal or low signal strength.
- Poor Wi-Fi network.
- Website is under heavy load or too many users accessing the website.
- Network congestion or too many users of the network.
- Apps running in the background.
- Device memory is low.
- Internet cache is corrupted or full.
- Update the Galaxy J5 firmware.
- Outdated browser software or browser software requires update.
- Exceeded data speed limit or speed reduction is reached.
Any of the reason above can cause for a slow Internet connection on the Samsung Galaxy J5. After you have checked to see what is cause of the problem is behind the weak data connection, and you still can’t figure out how to fix the bad Internet problem, follow the instructions below on how to fix the Galaxy J5 slow Internet issue.
Make sure WiFi is turned off on Galaxy J5
It’s very common that your Galaxy J5 is still connected to a weak WiFi signal, and you should you check to make sure the WiFi disabled or turned OFF. The following will take you to the Wi-Fi settings of the Galaxy J5:
- Turn on the Galaxy J5.
- Select on Menu.
- Select Settings.
- Select Connections.
- Select Wi-Fi.
- Touch the ON/OFF slider next to Wi-Fi to turn Wi-Fi OFF.
Clear caches on Galaxy J5
In most cases, the above method will help solve the slow Internet problem on the Galaxy J5. But if for some reason the Galaxy J5 Interent is still slow, completing a“wipe cache partition” should fix this problem. This method deletes no data from the Samsung Galaxy J5. All data such as photos, videos and messages are not deleted and will be safe. You can perform the “Wipe Cache Partition“ function in the Android recovery mode. Read this guide to learn how to clear Galaxy J5 phone cache.
Scan Galaxy J5 For Malware
If none of the above methods help solve the slow Internet connection on the Galaxy J5, check to see if there is malware on the phone. You can download a free anti-virus app from the Google Play Store. It’s recommended to download a malware app that has good reviews and feedbacks to get the best results to help fix the weak Internet problem on your Galaxy J5.
If something was detected during the malware scan, try clearing the cache and data on your smartphone. If the problem continues after that, perform a factory reset on the Galaxy J5 to bring back everything to default. It’s important to note that before you go to factory reset a Galaxy J5, you should back up all files and information to prevent any data from being lost.
Get Technical Support
For those that have done everything they can to fix the slow Internet connection on the Galaxy J5, it’s suggested to take the smartphone back to the store or to a shop where it can be physically checked for any damaged. If proven defective by a technician, a replacement unit may be provided for you of it could be repaired.