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iPad Can’t Connect to App Store – What To Do

Posted by Jessie Richardson on July 10, 2019
iPad can't connect to App Store

Despite smartphones constantly getting bigger and stronger, tablets are still quite popular as well. What makes all of these devices so good is the flexibility that comes with downloading whatever apps you want. Without the App Store, the iPad would be nowhere near as good or functional as it is. With that in mind, there has to be something you can do when your iPad isn’t able to connect to the App Store, right?

Fortunately, there are a lot of different solutions to try, and this article will look into most of them. We have arranged the potential solutions from easiest to hardest, and in the order in which you should approach them.

Check Your Connection

Starting with the most obvious one, you need to be online to be able to connect to the App Store. Even if you are convinced that you’re connected to the internet, you can never be too sure, so check one more time.

iPad

Check the System Status

Another thing you can do right off the bat is seeing if it’s the App Store that’s down. To check this, visit Apple’s System Status page. Perhaps some of their servers went down a few moments before you entered the App Store, so you might have to wait for a while. The System Status page isn’t overly fast as it updates in a matter of minutes rather than seconds.

Forget a WiFi Network

You never know if a small glitch is preventing you from connecting, so try to forget your WiFi network, and then reconnect after a while. To do this, go to “Settings” and proceed to “WLAN.” Select your WiFi network by tapping the exclamation point icon next to it. Choose “Forget This Network” and wait a bit before trying to connect again.

Connect to Another WiFi Network

You’re connected to the internet, but still can’t connect to the App Store with a wireless network? Perhaps you’re on a network that is set up to block some sites and services. If there’s another WiFi network in your vicinity, give it a try to see if that helps.

Sign Out and Sign Back In

This one is pretty self-explanatory. To sign out, go to “Settings” and find “iTunes & App Store.” Then tap Apple ID. Wait a bit before signing back in with your Apple ID and password.

Force Refresh

Did you know that you can force refresh an app? Try doing this to the App Store by tapping the navigation bar at the bottom of the screen ten times. You will know when you’ve successfully done this as the app will likely either display a notification that it’s loading, flicker or even go blank.

can't connect to App Store

Restart Your iPad

Restarting a device is a well-known solution for most devices’ problems, and it doesn’t seem to be any different in the case of the iPad. You can always try force restarting it by holding down the “Home” and “Power” buttons together until the Apple logo appears. A slider will appear beforehand, but do not swipe it, just keep holding the buttons.

Change the Date

For some users, just turning off the option for setting the time and date automatically and turning it back on seems to help. Sometimes, you may also need to trigger an error message while doing so to solve the problem. Here’s how to check if you’re in this camp:

  1. Go to “Settings.”
  2. Proceed to “General.”
  3. Select “Date & Time.”
  4. Turn off the “Set Automatically” option.
  5. Change the date to one year ahead of the current one.
  6. Return to the Home screen, then try and open the App Store. Chances are you’ll get an error message.
  7. Return to the “Date & Time” settings and turn the “Set Automatically” option back on. Try connecting to the App Store again.

Update iOS

Just like restarting a device, it’s not uncommon that updating the operating system solves the problem, so try updating iOS. Here’s how to see if your iOS is up to date and update it if necessary:

  1. Go to “Settings.”
  2. Move on to “General.”
  3. Select “Software Update.” You’ll be notified if your device software is up to date.
  4. If there is an iOS update available, tap “Download and Install.” You will probably also have to enter your passcode, as well as agree to the terms and conditions.
  5. The device has to download the update before installing it, so you’ll still be able to do whatever you want meanwhile. You’ll get notified when the update gets downloaded.
  6. Go back to the “Software Update” settings, then tap “Install Now,” or select “Later.” You can then choose if you want the device to remind you about the update later or to install the update overnight. If you choose the latter, make sure your device is plugged in and charging.

Reset the Settings

If all else fails, reset either your network settings or all device-related settings. The procedure is the same for both of these options:

  1. Go to “Settings.”
  2. Move on to “General.”
  3. Find “Reset.”
  4. Tap “Reset Network Settings” if you haven’t tried doing this yet. If that didn’t help, try going with “Reset All Settings.”

Keeping the Connection Going

Solving a connection problem shouldn’t be too much of an issue, as it’s usually some minor glitch or bug that’s the culprit. It is very likely that one of these methods will work, but if none of them does, you can always contact Apple and take it from there.

Have you ever experienced a similar issue? What is the first thing you normally do in these cases? Let us know in the comments below.

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