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Lenovo Webcam Not Working – What you Can Do

Posted by Jamie on December 3, 2019

There is a known issue on some Lenovo laptops where the webcam doesn’t work. The webcam itself is either not detected by Windows or there’s an apparent glitch with the device driver. It is an annoying problem that seems very common with Lenovo cams but could happen to any laptop.

While I show you how to fix the Lenovo webcam issue, you may well find this same how-to article helpful solving similar problems with other webcam brands.

The cause of this problem apparently stems from an issue with a setting in some Lenovo laptops that disables the camera for the privacy of the laptop user.

While it is a commendable goal that Lenovo takes this extra step to protect its laptop users’ privacy, a side effect is that it can make the camera a little bit harder to get working properly.

If you’re lucky, this is all that is wrong with your camera. In this case, fixing your webcam should be pretty easy to do. If you’re not so lucky, you may have some updating or tweaking to do to get your webcam to work.

No worries, though. I’ll show you what you need to do to fix some common issues you might run into with your Lenovo webcam.

Lenovo Webcam Not Working: How to Fix

When you do get it working, the Lenovo webcam is actually very good. Color and detail are solid, responsiveness is excellent, and it will work in most light conditions.

I have a Lenovo Ideapad and I think it is an excellent device and I use it all the time.

The first fix for the Lenovo webcam not working is within the Lenovo app itself. Hit the F8 key on your laptop keyboard. This is the key to enable or disable the Lenovo EasyCamera.

If that doesn’t work, try following these steps to fix your webcam:

  1. Type ‘lenovo’ into the Windows Search box and select Lenovo Settings.
  2. Select Camera and scroll to Privacy Mode.
  3. Toggle Turn Privacy Mode On to Off.
  4. Retest your camera.

This privacy setting is actually designed for your protection. It is relatively easy to hack someone’s webcam if you can get into the computer, and there have been many incidences of this happening.

When your camera is compromised, hackers can use the camera to spy on you, or even use the camera to cause other sorts of problems, such as enlisting you in a DDoS attack.

Lenovo Yoga C930

While it wasn’t Lenovo cameras that were involved, the 2016 Distributed Denial of Service (DDoS) attack that almost brought down the Internet was caused by a malware program that enlisted essentially a zombie army of cameras all sending data to targets at the same time.

The point I’m getting at here is that cameras are a popular target for hackers for all sorts of nefarious reasons.

Lenovo presumably thought that setting privacy high would prevent this from happening to you. While it is a great privacy feature, it’s just a shame it disables the camera for everything!

If that doesn’t work, try some of these generic fixes. These will work on any Windows computer having issues with its webcam — not just Lenovos.

Check in Device Manager

Is the webcam-enabled in Device Manager?

There is only one way to find out. Follow these steps to check:

  1. Right-click the Windows Start button and select Device Manager.
  2. Select Imaging Devices then Lenovo EasyCamera. If there is a yellow warning triangle by the icon, there is an issue with it. If there is a small down arrow by it, the camera has been disabled.
  3. Right-click the Lenovo EasyCamera and make sure there is no option to Enable. If the camera is enabled already, the option should be to Disable.

If the camera is already enabled, you may as well update the driver. Follow these steps to do so:

  1. Right-click the Lenovo EasyCamera again and select Update Driver.
  2. Select the automatic option to see if Windows can find a fresh driver.
  3. Allow it to install and retest.

If Windows cannot find the driver, visit this page on the Lenovo site for the latest Lenovo EasyCamera driver.

If a driver update doesn’t work, it may be worth trying a complete refresh. That means uninstalling the driver, rebooting the laptop, and installing the new driver from the link above.

Legacy settings can remain in play even when overwritten by a newer driver. I suggest this a lot with misbehaving hardware on Windows computers.

Check the program

If your webcam works in some programs and not in others, it may be the program settings and not the camera settings causing the problem.

Just follow these two steps to check:

  1. Open the program in question and find the Settings menu option.
  2. Make sure the Lenovo EasyCamera is set to be the default camera in those settings.

I know it seems incredibly obvious but the number of times I have been to a client’s computer only for the default device to not be selected makes this worth stating here.

Remove the Lenovo Settings app

If none of those solutions work, you could remove the Lenovo Settings app altogether in case it is interfering. This shouldn’t be necessary, but if nothing else works, you have nothing to lose.

Most of the settings within the app are controllable from within Windows anyway, so you’re not damaging the laptop in any way.

To remove the Lenovo Settings app, follow these four steps:

  1. Navigate to Control Panel in Windows.
  2. Select Programs and Features and Uninstall.
  3. Select Lenovo Settings Dependency Package from the list and select Uninstall.
  4. Reboot your laptop and retest.

If your Lenovo EasyCamera still doesn’t work after all of these steps, I suggest raising a support call with tech support.

If replacing the driver, enabling the camera and removing the Lenovo app doesn’t fix it, there is something seriously wrong, so don’t waste any time!

Final Thoughts

Lenovo is known for making high-quality products, but some users to report issues with their webcams not working. If you’ve experienced this, you know it can be extremely frustrating.

Hopefully, by following the tips outlined in this article, you’re able to fix your webcam so you can get back to using your Lenovo laptop as intended.

If you liked this article, you might also enjoy How to detect hidden cameras with your iPhone.

Have you had any experiences with problems with webcams? How did you resolve the problem? Please comment below.

6 thoughts on “Lenovo Webcam Not Working – What you Can Do”

CATHERINE says:
C.N.

–THANK YOU SO MUCH–
for 1 hour I’ve been reading to find solution how to fix the camera…

Reply
Kita says:
Simple as F8. I had to laugh at myself. Thanks
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Vyas says:
F8 worked for me on Windows 10 (Lenovo Flex 5)
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Karen says:
I just fixed my issue in 30 seconds! Thanks for the super privacy mode, Lenovo! Thanks for the helpful tips!
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C.N. says:
I had this mysterious issue with my camera for some time, and I couldn’t figure it out why it was not working when I was trying to do a video conference with SkyPe or Zoom. I tried the activation and deactivation of privacy mode with F8, and also various things in the device manager, but nothing helped. Then I realized what the tiny red dot in the middle of the camera lens meant. It wasn’t an optical illusion, or a reflection, due to the camera lens being placed deeper inside the socket. It was a physical camera cover that is built in my Lenovo ThinkBook 14s, and which I closed when I found it some time ago. The cover switch is so nicely integrated into the case that it is barely visible. The only thing I needed to do is to open the cover, by sliding the switch, and the camera started showing the images right away.
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alan ghossaini says:
thank you so much. relieved after reading your comments.
wonder why they don’t mention in the set up process .
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RS says:
OMG thanks C.N.!!! I had the exact same issue apparently… wasted 3 hours online trying to solve it, but at least it works now!
oscar says:
I don even have an Icon for cameras or Image dvices on my Device Manager?
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Ruby says:
This was sooooo much helpful than the AI online helper from Lenovo. I was trying to update the driver and restart for so many times as they instructed and the problem still stay the same. Your post explained all the possiblities of this issue and different solutions to deal with it. I will go home and try again before I take the laptop to the shop. Thank you so much.
Reply

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