Lenovo Webcam Not Working – What you Can Do

There is a known issue on some Lenovo laptops where the webcam doesn’t work. The webcam itself is either not detected by Windows or there’s a glitch with the device driver. Of course, this can be a very frustrating issue and isn’t just limited to Lenovo products.

The cause of this problem stems from an issue with a setting in some Lenovo laptops that disables the camera for the privacy of the laptop user.

In this case, fixing your webcam should be pretty easy to do. If you’re not so lucky, you may have some updating or tweaking to do to get your webcam to work.

No worries, though. We’ll show you what you need to do to fix some common issues you might run into with your Lenovo webcam.

Lenovo Webcam Not Working: How to Fix

The first fix for the Lenovo webcam not working is within the Lenovo app itself. Hit the F8 key on your laptop keyboard, which will enable or disable the Lenovo EasyCamera.

If that doesn’t work, try following these steps to fix your webcam:

  1. Type ‘Camera’ into the Windows Search box and select Camera Settings.
  2. Select Camera privacy settings.
  3. Toggle Turn Privacy Mode On to Off.
  4. Retest your camera.

This privacy setting is designed to protect you from hackers but can be inconvenient when you need to use your webcam.

Lenovo Yoga C930

Other Solutions

If the above solution doesn’t work, we have a few more simple solutions that may get your webcam working again.

These fixes also will work on any Windows computer having issues with its webcam — not just Lenovos.

Check the Device Manager

Is the webcam enabled in Device Manager?

Follow these steps to check:

  1. Right-click the Windows Start button and select Device Manager.
  2. Select Imaging Devices then Lenovo EasyCamera. If there is a yellow warning triangle by the icon, there is an issue with it. If there is a small down arrow by it, the camera has been disabled.
  3. Right-click the Lenovo EasyCamera and make sure there is no option to Enable. If the camera is enabled already, the option should be to Disable.

If the camera is already enabled, you may as well update the driver. Follow these steps to do so:

  1. Right-click the Lenovo EasyCamera again and select Update Driver.
  2. Select the automatic option to see if Windows can find a fresh driver.
  3. Allow it to install and retest.

If Windows cannot find the driver, visit this page on the Lenovo site for the latest Lenovo EasyCamera driver.

If a driver update doesn’t work, it may be worth trying a complete refresh. That means uninstalling the driver, rebooting the laptop, and installing the new driver from the link above.

Legacy settings can remain in play even when overwritten by a newer driver.

Check the Program Settings

If your webcam works in some programs and not in others, it may be the program settings and not the camera settings causing the problem.

Just follow these two steps to check:

  1. Open the program in question and find the Settings menu option.
  2. Make sure the Lenovo EasyCamera is set to be the default camera in those settings.

This may be an obvious solution, but it’s worth trying if you’re having trouble getting your webcam to work.

Remove the Lenovo Settings App

Lenovo laptop

If none of those solutions work, you could remove the Lenovo Settings app altogether in case it is interfering. This shouldn’t be necessary, but if nothing else works, you have nothing to lose.

Most of the settings within the app are controllable from within Windows anyway, so you’re not damaging the laptop in any way.

To remove the Lenovo Settings app, follow these four steps:

  1. Navigate to Control Panel in Windows.
  2. Select Programs and Features and Uninstall.
  3. Select Lenovo Settings Dependency Package from the list and select Uninstall.
  4. Reboot your laptop and retest.

Hopefully, after following these steps, your webcam will be working again.

Additional Frequently Asked Questions

Can I allow access to certain apps while denying access to others?

Yes. If you have one app that just won’t access the camera you can follow the steps to access your camera’s privacy settings. Scroll down to ‘Choose which Microsoft Store apps can access your camera.’ Toggle on or off any apps you do or do not want to use the camera.

This may not work for any third-party applications downloaded from other sources, but it may help you to get your camera working or protect your privacy.

My camera is blurry, what can I do to fix this?

If the image from your camera is blurry, but it is still working, first clean the lens. Dust and debris can cause image quality issues. Next, check for any system updates. If your computer (specifically the camera) isn’t up-to-date you may be missing drivers after a past update. Performing a new update should help.

If you are still having quality issues with your camera, check that your AntiVirus software isn’t blocking the camera from performing properly. You can also scan your hardware changes. Simply visit the device manager on your Lenovo computer and click the camera option. From here, use the Action menu to select ‘Scan for Hardware’ changes. Once the scan is complete restart your computer and test the camera.

Final Thoughts

If your Lenovo EasyCamera still doesn’t work after all of these steps, I suggest raising a support call with tech support. They will be able to help you find the solution to fix the camera on your specific device.

If replacing the driver, enabling the camera and removing the Lenovo app doesn’t fix it, there is something seriously wrong, so don’t waste any time!

Have you experienced any problems with your Lenovo webcam? How did you resolve the problem? Please comment below.

30 thoughts on “Lenovo Webcam Not Working – What you Can Do”

Avatar Tony Beeton says:
I have a Lenovo Yoga 710 and find the camera does not work. My technician said the problem was simple, the camera was not connected to the motherboard and I should return it for replacement. Unfortunately it is out of warranty, but a quick fix was to connect my portable Logitech camera used on by desktop into a USB port and problem solved.
Avatar Quinlan says:
Thanks, this helped alot.
Avatar KIndye says:
I have try all mechnisms on the above posted but still i couldn’t fix my laptop is lenovo window 8.1 pro
Avatar ROLANDO says:
Check if u did not close the webcam switch very small easy to miss located right above slides from one side to the other
Avatar Teta says:
Never noticed the camera icon…thanks a bunch as the first one worked!
Avatar Alex says:
Opened up Lenovo Vantage app and just clicked the turn on camera icon and it worked! Thank you!
Avatar Nsikakobong Eyakndue says:
The issue is with the VIntage APP, just go and click the camera there, if it has a red crossing, click it let the red slash line go off. viola it starts working
Avatar Alisha says:
Oh my gosh, thank you so much. I have spent 2 days trying to get my camera to work. I wasted so many hours trying various things. I saw your post and it fixed my camera.
Avatar UMar says:
Its not working- its display the following message
u need to install media feature pack N and NK.
After installation of media pak and reboot the system, still same message appear.
Avatar Raphael says:
This was very helpful. Thanks
Avatar Edison says:
I went into my “Device Manager”, double-clicked on my Integrated Camera, selected the “Driver” tab, and clicked “Roll Back Driver.” And bam, my camera finally works!
Avatar Susanna says:
I tried everything and this finally worked! THANK YOU!
Avatar T Diaz says:
OMG, I spent over an hour troubleshooting and finally took a closer look at my brand new Yoga and thought, hmm, I wonder if this image of two cameras–one off and one on with a red circle in the middle is actually a peelable label, and omg it was. Yep, feeling pretty stupid. Was thinking, nah, I don’t need to read any manual or quick start guide, but it’s probably right there in one or both of those very documents. Just a very big d’oh! moment!
Avatar Fran Z. says:
Yup! I just found that peel-off strip, too, and laughed myself silly. So glad I didn’t take it into my local techie for help!
Avatar GANESH says:
Dear Jamie, many thanks for your tips. I share the laptop with my child for online studies for her. She had disabled the camera manually by the F8 button on the keyboard. She must have been lazy to switich video off on zoom. Anyway after spending close to 3 hours on various forums, I came across yours and the first line of your instructions worked for me.
Avatar Alvaro says:
Simplesmente sensacional. Fiz isso tudo acima e nada funcionou. Simplesmente cliquei no F8 e voila . a magica aconteceu e tudo funcionou. Mais simples que tudo. Queria ate sugerir pro dono do post, colocar essa dica, no começo de tudo. Que acho que vai resolver 90% dos problemas.
Avatar Nitin Pedy says:
Jamie, Thanks .. Your tips worked with uninstalling and installing the driver through the link you shared in the blog.
Avatar Adli says:
I have done everything mentioned above, but still the same. Now waiting for Lenovo guy to assist.
Avatar Zoe says:
This is driving me absolutely nuts! If anyone can help, I’d be so grateful!
When I go into My Device Settings on Lenovo Vantage and click Display and Camera, I only get a Display option to do with colour temperature, nothing to do with Camera. Please help and restore my sanity!
Avatar Bob says:
That did it! First f8 had me beat and now the sliding cover. Thanks so much for your comment!!
Avatar Graham says:
In case anyone with a Y540 that got this far and didn’t realize (like me) that there is a small slider underneath the cam that covers the cam when closed, that was the simple fix to my problem. Way to go Lenovo to avoid all those duct-taped cams on the other brands!
Avatar Randy says:
This fixed mine! I tried all of the software tricks but only from reading this comment could I get my camera to work! I feel so stupid >..< Thanks Graham!
Avatar Graham says:
I am sure there are many others too embarrassed to admit it, but I got over that ;-) Glad to help!
Avatar John Joseph De la Corta says:
Lenovo Vantage saved me! I had to spent almost 3 hours of my day configuring my camera’s gray frame. Thank you all of your help, from the articles above to the comment section below. You’re all amazing!
Avatar Krishan Kumar says:
Thank you so much Sir, this resolved my issue.
Avatar Fabio says:
Thanks, a thousand thanks…
I was going nuts with this, it was the setting on Lenovo Vantage (I’d never looked it over)
Avatar Annie says:
YOU ROCK!!! I was going crazy!!! My camera is back!!! Thanks!!!
Avatar Jon says:
thanks for this article. I went to lenovo vantage but had to install that, as soon as it installed i saw a setting that had my camera off, clicked that and now it works!
Avatar Paul says:
Thank you, as simple as Fn F8
Avatar Pratisha says:
The image is corrupted. I switched on the F8 but still no proper image. any help would be valuable.
Avatar matt000169 says:
I had just the grey screen and no camera. I found it was the privacy setting in Lenovo Vantage. The weird thing is though that i had never used the app so when i went to look at the setting it had to install itself. Switched off the privacy and it worked fine. How the hell it got turned on though i have no idea.
Avatar Tom W says:
The F8 Key! Wow! Thanks! (I kept rolling back the driver which would work, then the new driver would reinstall itself, disabling the camera once again.) the F8 key solved the issue! Thanks!!!
Avatar Rajeev George says:
Thank you very much. Your advice was perfect – I could turn off the privacy from Lenovo Vantage. I can now use my laptop for our meetings.
Avatar Toni says:
I have tried all of these and none so far have worked. In the Lenovo Vantage app under Device Settings, Camera, there is not even an option for privacy settings
Avatar Andy says:
Same here, its like the system not detecting any camera at all
Avatar Cuppens says:
I had the same problem. Camera image did not show up in any program.

Fix it by going to Lenovo Vantage – Media (under system tools) – turn “Camera privacy tools” to OFF.

Avatar Carol Warkoczewski says:
Thanks so much – that was the ticket! I had to download the new “Lenovo Vantage,” then easily found the camera under Device Settings, Camera.
Avatar PupSy says:
Thank you !!!!!! I was getting mad!
Avatar Dede says:
Thank you!!! F8 worked like a charm.
Avatar shweta Ahuja says:
@Cuppens Thank You so much!
Avatar Suparurk Chaichomphoo says:
Thanks Jamie, it’s work for me
Avatar Jill says:
Wow!! I went through 50 million (slight exaggeration) Youtube videos, a zillion how-to articles, after failing to video attend three Zoom meetings. F8 it is! Brilliant! I was beginning to give up. Thank you so much!

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