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Lenovo Webcam Not Working – What you Can Do

Posted by Jamie on May 27, 2019

There is a known issue on some Lenovo laptops where the webcam doesn’t work. The webcam itself is either not detected by Windows or there’s an apparent glitch with the device driver. It is an annoying problem that seems very common with Lenovo cams but could happen to any webcam. While I show you how to fix the Lenovo webcam issue, you may well find this same how-to article helpful solving similar problems with other webcam brands.

There is apparently an issue with a setting in some Lenovo laptops that disables the camera for the privacy of the laptop user. While it is a commendable goal that Lenovo takes this extra step to protect its laptop users’ privacy, a side effect is that it can make the camera a little bit harder to get working properly. If you’re lucky, this is all that is wrong with your camera. If you’re not so lucky, you may have some updating or tweaking to do to get your webcam to work. No worries, though, I’ll show you what you need to do.

Lenovo webcam not working

When you do get it working, the Lenovo webcam is actually very good. Color and detail are good, responsiveness is excellent and it will work in most light conditions. I have a Lenovo Ideapad and I think it is an excellent device and I use it all the time.

The first fix for the Lenovo webcam not working is within the Lenovo app itself. Hit the F8 key on your laptop keyboard. This is the key to enable or disable Lenovo EasyCamera. If that doesn’t work, move on to the next fix.

  1. Type ‘lenovo’ into the Windows Search box and select Lenovo Settings.
  2. Select Camera and scroll to Privacy Mode.
  3. Toggle Turn Privacy Mode On to Off.
  4. Retest your camera.

This privacy setting is actually designed for your protection. It is relatively easy to hack a webcam if you can get into the computer and there have been many incidences of this happening. There have been many cases where hackers have used the camera to spy on the camera owners, or even used the camera to cause other sorts of problems such as being enlisted by hackers in a DDoS attack.

While it wasn’t Lenovo cameras that were involved, the 2016 Distributed Denial of Service (DDoS) attack that almost brought down the Internet was caused by a malware program that enlisted essentially a zombie army of cameras all sending data at targets at the same time. The point is that cameras are a popular target for hackers for all sorts of nefarious reasons.

Lenovo presumably thought that setting privacy high would prevent this from happening to you. It’s just a shame it disables the camera for everything!

If that doesn’t work, try some of these generic fixes. These will work on any Windows computer having issues with its webcam.

Check in Device Manager

Is the webcam-enabled in Device Manager? There is only one way to find out.

  1. Right-click the Windows Start button and select Device Manager.
  2. Select Imaging Devices and Lenovo EasyCamera. If there is a yellow warning triangle by the icon, there is an issue with it. If there is a small down arrow by it, the camera has been disabled.
  3. Right-click the Lenovo EasyCamera and make sure there is no option to Enable. If the camera is enabled already, the option should be to Disable.

If the camera is already enabled, you may as well update the driver.

  1. Right-click the Lenovo EasyCamera again and select Update Driver.
  2. Select the automatic option to see if Windows can find a fresh driver.
  3. Allow it to install and retest.

If Windows cannot find the driver, visit this page on the Lenovo site for the latest Lenovo EasyCamera driver.

If a driver update doesn’t work, it may be worth trying a complete refresh. That means uninstalling the driver, rebooting the laptop and installing the new driver from the link above. Legacy settings can remain in play even when overwritten by a newer driver. I suggest this a lot with misbehaving hardware on Windows computers.

Check the program

If your webcam works in some programs and not in others, it may be the program settings and not the camera settings causing the problem.

  1. Open the program in question and find the Settings menu option.
  2. Make sure the Lenovo EasyCamera is set to be the default camera in those settings.

I know it seems incredibly obvious but the number of times I have been to a client’s computer only for the default device to not be selected makes this worth stating here.

Remove the Lenovo Settings app

If none of those solutions work, you could remove the Lenovo Settings app altogether in case it is interfering. This shouldn’t be necessary but if nothing else works you have nothing to lose. Most of the settings within the app are controllable from within Windows anyway so you’re not damaging the laptop in any way.

  1. Navigate to Control Panel in Windows.
  2. Select Programs and Features and Uninstall.
  3. Select Lenovo Settings Dependency Package from the list and select Uninstall.
  4. Reboot your laptop and retest.

If your Lenovo EasyCamera still doesn’t work after all of these steps, I suggest raising a support call with tech support. If replacing the driver, enabling the camera and removing the Lenovo app doesn’t fix it, there is something seriously wrong!

If you liked this article, you might also enjoy How to detect hidden cameras with your iPhone.

Have you had any experiences with problems with webcams? How did you resolve the problem? Please comment below.

2 thoughts on “Lenovo Webcam Not Working – What you Can Do”

oscar says:
I don even have an Icon for cameras or Image dvices on my Device Manager?
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Ruby says:
This was sooooo much helpful than the AI online helper from Lenovo. I was trying to update the driver and restart for so many times as they instructed and the problem still stay the same. Your post explained all the possiblities of this issue and different solutions to deal with it. I will go home and try again before I take the laptop to the shop. Thank you so much.
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