How to Make a Complaint on Doordash

How to Make a Doordash Complaint

Currently, Doordash is the biggest on-demand food app in the USA. It has over 400,000 delivery workers, or Dashers as they’re called. Doordash is worth $7.1 billion, but it’s had its fair share of criticism about things such as tips, worker safety, worker pay, customer safety, and service experience. If you’ve had a bad experience with Doordash, there are two ways you may complain.

How Do I Complain to Doordash?

You can rate your delivery person, or you can complain to the company itself. If you feel that you’ve wasted money, then you’re within your rights to do so.

A third option is to go online and leave negative reviews about the company on websites like SiteJabber and TrustPilot. If you feel that the service wasn’t up to scratch, then going online allows you to warn other people about your experience.

Reviewing Your Delivery Person

To leave a review on a delivery person is easy. Follow these steps:

  1. On the Doordash app or website, go to your Doordash Merchant Portal.
  2. Select “Deliveries” Scroll down and find the delivery that you’re not happy with. You’ll see the dasher’s (delivery person’s name) and the word “Rate” next to it.
  3. Click the “Rate” button and leave a review for the delivery person.
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Complaining to the Company

To do so, you’ll need to submit a support case. Open up your Doordash Merchant Portal and tap the “Help” option. Note that they’re probably going to give you the runaround while they try to auto-fix your problem. Regardless, navigate through the options until you find the link/method by which you can complain to the company by submitting a request to their merchant support team.

If you’re not happy with that method, then go online via a desktop computer and visit their desktop website. There you’ll find a contact customer support form. Here is the link to the contact form page. The page is pretty self-explanatory, if there doesn’t appear to be a category to choose called “Complaints.” Therefore, you’ll have to pick the categories closest to your initial problem or grievance.

Do Other People Complain About or Dislike Doordash?

To reiterate, the proof that Doordash is disliked is confirmed by its online reputation. it’s pretty bad, and even though it only represents a small portion of their customers, it’s still statistically significant.

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There are two reasons for the terrible online reputation that Doordash has acquired. The first is because many online reviewers feel that Doordash offers poor-quality service.

Even if less than 5% of its customers are disappointed on any one night, it’s just not good enough for a company in the service industry. Can you imagine if your electricity went out for 5% of every day, or if a waiter dropped one out of every twenty plates he/she carried?

The second reason is because of the nature of the service industry. When people order a service, they expect it to be good. And why not, since they’re handing over their hard-earned cash. When somebody receives good service, they figure they deserve it and that’s that. However, when they receive bad service, they feel cheated and go online to vent. As a result, people only place positive online reviews when the service is above and beyond. In contrast, even the smallest inconvenience will have them jumping online to complain. Hence the high number of negative reviews compared to the low number of positive reviews.

Doordash Hires Regular People – Aren’t They to Blame?

Almost anybody can work for Doordash if they wish. Doordash is part of the “Gig” culture where almost anybody can apply to make freelance money by delivering food. And, it’s true that a few bad apples are the reason why Doordash has such a poor online reputation. That said, Doordash chooses to run their business this way, so they’re still responsible for the poor-quality service some people receive and for the negative reviews.

Plus, there are plenty of other services that hire regular people, and have a rather good online reputation. A few examples are Uber Eats, Zomato, Swiggy and Grub Hub.

Should I Complain Online?

As outlined above, DoorDash has a bad online reputation through poor service standards. If people complained every time their taxi was late, then taxi companies would share Doordash’s poor online reputation. But the question is, if you’re complaining, should you also leave negative reviews on review websites?

In fairness, you should firstly allow Doordash to respond to your complaint. If you submitted a complaint to the company itself, rather than just rating the driver, then it takes around one business day for them to reply. Or, two business days if you contacted them via their desktop website.

Secondly, if it’s the driver’s fault, then Doordash is still to blame, so feel free to go online and complain. However, try to rule out if it was the restaurant’s fault. Was the food smashed up before it was handed to the driver? Was it cold before the driver even received the order? Did the restaurant cause the delay rather than the driver? Just be sure you know whom is to blame before you add to the online disdain directed at this company.

Are There Any Alternatives to Doordash?

If you’re not having a good time with Doordash, and/or you’re not receiving a good service, then try a competitor or a different way to have your food delivered. Many takeaways and restaurants have online ordering and delivery services. There are also companies like Food Hub, Ritual – Order Local and Just Eat. They allow people to buy online and have food delivered. Plus, if you don’t like Doordash, you can use Uber Eats, Zomato, Swiggy and/or Grub Hub.

Is DoorDash’s online reputation unfair? Have you had a rough time with the company? What did you complain about? Let us know in the comments section below.

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