Netflix Got Hacked and E-mail Changed – How To Get Account Back

Posted by Robert Hayes on September 15, 2019
Netflix Got Hacked and Changed Email What to do

It’s possble that you haven’t heard of Netflix – perhaps you’ve been living under a rock on a remote island. With more than 150 million subscribers (as of September 2019) the video streaming service is one of the most popular television and movie providers in the world. Unfortunately, the reach and depth of Netflix programming also makes the service, and its individual subscribers, a tempting target for hackers who would like to enjoy movies and TV shows while letting someone else foot the bill.

Sometimes hackers will just change the password but nothing else, and other times they won’t change anything at all (hoping to fly under the radar), but it’s most common for a hacker to change the e-mail address associated with the account so that they can just take the whole thing over. Regardless of the method, there are ways to deal with their hacker attack and in this article I will give you the basic rundown of how to defend yourself and get your account back.

How to Tell If Your Account Got Hacked?

Hackers use a wide range of methods to get access to someone’s Netflix account. Sometimes they hack into an account and keep using the same credentials, and they want to get away with watching movies undetected for as long as possible. But some hackers change the password and e-mail of the account, effectively locking the original owner out.

Account Breach Without Information Changes

The easiest way to tell if someone has been using your account is to check the recently watched tab on Netflix. If you see a movie or TV show there that you didn’t watch recently, odds are that your account is being used by someone else. You should change your password immediately, to make sure that the damage doesn’t get any worse and to prevent the hacker from using your account again.

Here is how you can make sure that suspicious activity took place on your Netflix account:

  1. Log into your Netflix account and select “Account.”
  2. Click “Viewing activity” to see all the activities that took place on your account. (The hacker can delete the recent activities, so if you are still not sure about what happened, continue to the next step.)
    viewing activity
  3. Click on “Recent device streaming activity” to see the locations where your account was used to log in.
    recent activity
  4. Check if there are any unknown logins from other countries or areas.
    recent activity list
  5. If you see a login you were not aware of, it’s possible that your account got hacked. Go back to “Settings” and select “Sign out of all devices.”
    sign out

That will sign out your account from all devices, including those used by the hacker. Now that you made sure that you are the only person using the account, it’s time to change your password.

Changing your password from mobile devices:

  1. Log into your Netflix account using any device.
  2. Select “More” in the bottom-right corner of the screen.
  3. Go to “App settings,” and scroll down until you find your e-mail address in the “Action” section.
  4. Tap it, and you will be able to change your password.
  5. Enable two-step authentication for your Gmail address. That way, you will have to validate each login by clicking on a link you’ll receive in your e-mail. While this might seem like a nuisance, it’s better to be safe than sorry.

Changing your password from a computer:

  1. Log into your Netflix Account.
  2. Hover over your profile icon in the top-right corner and select “Account” from the dropdown menu.
  3. Click on “Change Password”. You’ll find it on the top-right of the Account page under “Membership & Billing.”
  4. On the next page, enter your current password in the first field and your new password in the other two.
  5. Optionally, you can check the box next to “Require all devices to sign in again with a new password.” This will automatically log out all your connected devices from Netflix.
    change password
  6. Click “Save” to save your new password.

You Are Locked Out of Your Account

On the other hand, if you get an e-mail that confirms that you changed the e-mail and password you use to log into your Netflix account, things get a little more complicated. You are now locked out of your Netflix account. If the hacker went the extra mile to change all of your info including your credit card number, you will have a hard time proving that you’re the original owner of the account.

Based on what we have learned from users who had this problem, you shouldn’t expect to get your stolen account back. Netflix won’t be able to check your original information, and there is no other way you can prove that the account was yours in the first place.

The best outcome is that the stolen account gets deleted. That means that you will have to create a new one to get back to binge-watching your favorite TV shows. It’s all in the hands of the customer support team and how they handle the problem.

Use Everything You Can to Protect Your Account

The best way to make sure that no one else takes control of your Netflix account is to make it as secure as possible from day one. That means that you should create a password that has numbers, capital and lowercase letters, and even a few symbols. You should also set up the two-factor authentication feature that will make you verify that the account is yours every time you want to log in.

If your account gets hacked after all that, at least you’ll know that the hackers had to put in a great deal of extra work. Most of them will give up and go looking for an easier target.

Did anyone ever hack into your Netflix account? What did you do to regain control? Share your methods in the comment section below.

If you like Netflix, you’re probably about ready to cut the cord and start handling your own video needs…and that means a nice monster of a DVR like this 2-terabyte media monster.

We have a lot more Netflix resources for you.

Tired of people hijacking your Netflix account? Here’s how to kick people off your Netflix.

Question of the day: can you watch Netflix on a Kindle Fire with no WiFi?

If you watch foreign shows, you’ll want to read this piece on how to use Netflix custom subtitles.

Streamers will be interested in our guide to streaming Netflix with Kodi.

Find out what you’ve watched before with our walkthrough on how to get your Netflix history.



25 thoughts on “Netflix Got Hacked and E-mail Changed – How To Get Account Back”

Robyn says:
I had my account hacked on the 1/11/2019. NETFLIX sent emails saying someone in Venezuela had accessed the account, then in quick succession they changed the email and password. I didn’t realise until 12/11 because I hadn’t used NETFLIX on any of my devices until I tried to use my TV app.

I panicked a bit thinking they’ve had 12 days to rifle through my information. Anyway I rang NETFLIX to try and recover. It took 10 minutes and access to PAYPAL for the billing ID. I was so thankful I didn’t pay by credit card since data breaches seem to be common for Netflix. I’d recommend only pay be prepaid card or PAYPAL only.

So the people changed the profiles so had to change them back. NETFLIX also logged me out of all devices.

They’ve obviously had a few of these situations so it was easy to switch it back.
I do think they need to up their security to prevent so many data breaches.

Lalit says:
My account hacked just now, did anyone found a way to restore it ? they have changed the mail id and password.
Anon says:
Just call tech support and have the debit/credit card you pay for the subscription with. They’ll fix your account within 10 minutes.
Janis says:
My account in Argentina was hacked by someone in Turkey who changed the password. I put a stop payment on the automatic debit, but it won’t happen until next month’s charge. The warning email from Netflix about someone using my account in Turkey was a red flag that it was hacked.
Hector Iturriaga says:
My account was hacked, some guys in Ecuador changed my email and password, I signed out on my TV and couldn’t sign in back, fortunately I was logged in in my laptop, so I was able to see there was a new email on my account, I choose the SMS text message on my phone to change my password, I received the confirmation code in my cell, changed the password, restore my email, sign out all the devices and log back in and I recovered my account.
Ebony Lunn says:
My account has been hacked and they have started watching a new show. I am still able to access my account however the email address and password has been change! How do I fix this?
izzy says:
our netflix got hacked no one can log in cause it said it’s incorrect password or email the only problem is they changed the email and password but kept the credit card stuff so we are paying for someone else to watch netflix
Amanda says:
Is it normal to have to provide the last 4 of the credit card to prove this is my account?
Julie says:
If calling Netflix Customer Service they will last 8 of the card. This gives them clearance to change things on their end such as email and card information.
Simoni Williams says:
My Netflix account got hacked and I got it back, new password and everything but all the shows that I already watched are now new suggestions. How do I fix this? How do I show that I watched these movies without watching all over again?
ahmed says:
My account was expired for 8 months, However, I received today SMS from my bank for a deduction of 13.99 euro for Netflix subscription renewal, then I checked my email to find 3 emails from Netflix stating that I changed my email, password and for subscription renewal. which means that my data have been hacked, Immediately i contacted the customer services and i recovered my account nad a refund request done for canceling the renewal.
conclusion: Netflix has poor security system because the hack being from its database.
Waqas Butt says:
Same thing happened to me just now. what to do ahmed ?
Sherri says:
My account got hacked, Netflix was not able to recover and I had to create a new account. I am still being charged for the old account and the new account. I spoke with Netflix they assured me the hacked account was closed, had to dispute the most recent charges on 9/26/19.
Phil says:
Hi there,
How did you contact Netflix? The same has happended to me and I cannot contact them as I am locked out of the account, but am still being charged!

Thanks so much for your help! Am desperate!

Terri says:
cptmobius says:
This just happened to us. Why doesn’t Netflix make the customer verify the email change before changing it like every other site does? Seems like a huge security hole. GET WITH THE TIMES NETFLIX! On hold with them now.
Yar Lev says:
Completely agree. My account hacked 2 days ago, email has been changed + premium package has been purchased. Just tried contact them via chat, and after 20 minutes waiting, just ended the chat. I have sent them an email via their site, however, didn’t get any reply until now.
Soomro says:
How can i call netflix to report hack issues
Isne says:
I work at Netflix as a customer service agent and can definetly confirm some of the information here is wrong. As long as the customer can verify themselves with their method of payment we can always recover the account again. In our system we can also find the account with the customers e-mail since its still in the system even though the hacker changed the e-mail on the account.
The card detials can not be compromised either since the hacker is only able to see the last 4 numbers of the cardnumber – so no need to cancel the card or worry about other purchases being done with your card (worst case the hacker can upgrade the plan you have.
If your account is hackes, just call Netflix and the problem is solved in just a couple of minutes. Take it easy u guys
Rick says:
I just went through Netflix customer service. Got my account back in less than 10 minutes
random person says:
Thank you, so much. It is so frustrating that sometimes I call to make a payment and I give all the information and Netflix gives me hard time, just to prove that I am the owner of the account, but I just answer everything thinking that you guys are doing this for my safety but it is incredible that some body just can access my account and hack my information. But thank you I just call Netflix and in five minutes the issue was result.
Soomro says:
Can anyone help me to share netflix email to report for hacked account ?
Rishi says:
My account also hacked, hacker, changed my account email id. but thanks to NetFlix quick support, I got my account back. but a bit concerned about my card details…they might use it some other purpose, do you I need to block my card?
Jay says:
My account got hacked with changed email adress too, it didn’t take me more than 5 minutes over the phone with Netflix to get it back. They needed my last used e-mail address and the 8 last digits of my credit card i used.
O.Ledda says:
Our netflix account got hacked and the e-mail address and password was changed.We could not call the customer service numbers listed online and no one answers the live chat despite waiting for 20 minutes. We live in Asia and the account now belongs to someone in Port Louis, Mauritius! I canceled my credit card. I can’t even find the link to customer support where I can send an e-mail to cancel the account.
Eli Lapello says:
I just called customer service and they answered and fixed my problem within 10 minuets.
John says:
New device logged in, password changed, and email changed all within 1 minute.

I called Netflix and they were able to unlock it. They asked for my invoice number on PayPal to confirm it was me. It was fixed in 5 minutes from when I realized it was hacked.

Definitely make sure you have your phone number linked to your account as that’s should provide an extra blanket of security.

Jerry says:
Mine was hacked and they changed my email and password, but I didn’t have the card being billed so they had to cancel both my streaming and dvd accounts.
Elle says:
the same thing happened to me, i honestly don’t understand why they couldn’t just email the address they had on file and have you reply while they are on the line. so frustrating.
Kassidyboe says:
Account got hacked and email and passwords were changed. Is is normal for netflix to ask for the last 8 of the card used on the account to verify?
Teresa says:
Freaked me out to until I googled it. It’s what they need to fix the problem. Had my info all reset and good to go!! Took like 10 mins tops!
Eddie Burns says:
We too got hacked and they changed the email and password. A quick call to the Netflix number on their main webpage got it all checked, and fixed.
Chris says:
I was able to call and have customer service recover my account after the email address was changed as they were able to verify my details from my paypal account (the transaction ID plus my last Netflix Invoice number). After it has been reset with a new email address, password and recovery phone number CHECK THE ACCOUNT TYPE… mine had been changed from basic to ULTRA Premium (twice the price…)… of course they don’t mention that when recovering your account
Peter Bowers says:
My account got hacked and they changed the email address and we were able to get it back by calling them and talking to customer service.
Guðbjartur Rúnarsson says:
My account got hacked and they changed the email address and billing information.

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