Netflix Got Hacked and E-mail Changed – How To Get Account Back

Posted by Arch on July 4, 2019
Netflix Got Hacked and Changed Email What to do

The only way you could have missed Netflix is if you were living under a rock on a remote island. The video streaming service has over 120 million paid subscriptions, making it one of the most popular such services in the world. That also makes it a prime target for hackers who want to enjoy movies and TV shows while letting someone else foot the bill.

If your Netflix account got hacked, you could try entering a new password, but if your e-mail got changed, your only option is to contact Netflix support. Read more about your options below.

How to Tell If Your Account Got Hacked?

Hackers use a wide range of methods to get a hold of someone’s Netflix account. Sometimes they hack into an account and keep using the same credentials, and they want to get away with watching movies undetected for as long as possible. But some hackers change the password and e-mail of the account, effectively locking the original owner out.

Account Breach Without Information Changes

The easiest way to tell if someone was using your account is to see the recently watched tab on Netflix. If you see a movie or TV show there that you didn’t watch recently, odds are that your account is being used by someone else. You should change your password immediately, to make sure that the damage doesn’t get any worse and to prevent the hacker from using your account again.

Here is how you can make sure that suspicious activity took place on your Netflix account:

  1. Log into your Netflix account and select “Account.”
  2. Click “Viewing activity” to see all the activities that took place on your account. (The hacker can delete the recent activities, so if you are still not sure about what happened, continue to the next step.)
    viewing activity
  3. Click on “Recent device streaming activity” to see the locations where your account was used to log in.
    recent activity
  4. Check if there are any unknown logins from other countries or areas.
    recent activity list
  5. If you see a login you were not aware of, it’s possible that your account got hacked. Go back to “Settings” and select “Sign out of all devices.”
    sign out

That will sign out your account from all devices, including those used by the hacker. Now that you made sure that you are the only person using the account, it’s time to change your password. Don’t worry too much about it – this happens to many Netflix users and it can be taken care of in a matter of minutes.

Changing your password from mobile devices:

  1. Log into your Netflix account using any device.
  2. Select “More” in the bottom-right corner of the screen.
  3. Go to “App settings,” and scroll down until you find your e-mail address in the “Action” section.
  4. Tap it, and you will be able to change your password.
  5. Enable two-step authentication for your Gmail address. That way, you will have to validate each login by clicking on a link you’ll receive in your e-mail. While this might seem like a nuisance, it’s better to be safe than sorry.

Changing your password from a computer:

  1. Log into your Netflix Account.
  2. Hover over your profile icon in the top-right corner and select “Account” from the dropdown menu.
  3. Click on “Change Password”. You’ll find it on the top-right of the Account page under “Membership & Billing.”
  4. On the next page, enter your current password in the first field and your new password in the other two.
  5. Optionally, you can check the box next to “Require all devices to sign in again with a new password.” This will automatically log out all your connected devices from Netflix.
    change password
  6. Click “Save” to save your new password.

You Are Locked Out of Your Account

On the other hand, if you get an e-mail that confirms that you changed the e-mail and password you use to log into your Netflix account, things get a little more complicated. You are now locked out of your Netflix account. If the hacker went the extra mile to change all of your info including your credit card number, you will have a hard time proving that you’re the original owner of the account.

Based on what we have learned from users who had this problem, you shouldn’t expect to get your stolen account back. Netflix won’t be able to check your original information, and there is no other way you can prove that the account was yours in the first place.

The best outcome is that the stolen account gets deleted. That means that you will have to create a new one to get back to binge-watching your favorite TV shows. It’s all in the hands of the customer support team and how they handle the problem.

Use Everything You Can to Protect Your Account

The best way to make sure that no one else takes control of your Netflix account is to make it as secure as possible from day one. That means that you should create a password that has numbers, capital and lowercase letters, and even a few symbols. You should also set up the two-factor authentication feature that will make you verify that the account is yours every time you want to log in.

If your account gets hacked after all that, at least you’ll know that the hackers had to put in a great deal of extra work. Most of them will give up and go looking for an easier target.

Did anyone ever hack into your Netflix account? What did you do to regain control? Share your methods in the comment section below.

9 thoughts on “Netflix Got Hacked and E-mail Changed – How To Get Account Back”

O.Ledda says:
Our netflix account got hacked and the e-mail address and password was changed.We could not call the customer service numbers listed online and no one answers the live chat despite waiting for 20 minutes. We live in Asia and the account now belongs to someone in Port Louis, Mauritius! I canceled my credit card. I can’t even find the link to customer support where I can send an e-mail to cancel the account.
Eli Lapello says:
I just called customer service and they answered and fixed my problem within 10 minuets.
John says:
New device logged in, password changed, and email changed all within 1 minute.

I called Netflix and they were able to unlock it. They asked for my invoice number on PayPal to confirm it was me. It was fixed in 5 minutes from when I realized it was hacked.

Definitely make sure you have your phone number linked to your account as that’s should provide an extra blanket of security.

Jerry says:
Mine was hacked and they changed my email and password, but I didn’t have the card being billed so they had to cancel both my streaming and dvd accounts.
Kassidyboe says:
Account got hacked and email and passwords were changed. Is is normal for netflix to ask for the last 8 of the card used on the account to verify?
Eddie Burns says:
We too got hacked and they changed the email and password. A quick call to the Netflix number on their main webpage got it all checked, and fixed.
Chris says:
I was able to call and have customer service recover my account after the email address was changed as they were able to verify my details from my paypal account (the transaction ID plus my last Netflix Invoice number). After it has been reset with a new email address, password and recovery phone number CHECK THE ACCOUNT TYPE… mine had been changed from basic to ULTRA Premium (twice the price…)… of course they don’t mention that when recovering your account
Peter Bowers says:
My account got hacked and they changed the email address and we were able to get it back by calling them and talking to customer service.
Guðbjartur Rúnarsson says:
My account got hacked and they changed the email address and billing information.

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