Netflix Got Hacked and E-mail Changed – How To Get Account Back

Netflix Got Hacked and Changed Email What to do

It’s possible that you haven’t heard of Netflix – perhaps you’ve been living under a rock on a remote island. With more than 150 million subscribers (as of September 2019), the video streaming service is one of the most popular television and movie providers in the world. Unfortunately, the reach and depth of Netflix programming also makes the service, and its subscribers, a tempting target for hackers who would like to enjoy movies and TV shows while letting someone else foot the bill.

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Sometimes hackers will just change the password but nothing else, and other times they won’t change anything at all (hoping to fly under the radar), but it’s most common for a hacker to change the e-mail address associated with the account so that they can just take the whole thing over. Regardless of the method, there are ways to deal with their hacker attack, and in this article, I will give you the basic rundown of how to defend yourself and get your account back.

How to Tell If Your Account Got Hacked?

Hackers use a wide range of methods to get access to someone’s Netflix account. Sometimes they hack into an account and keep using the same credentials, and they want to get away with watching movies undetected for as long as possible. But some hackers change the password and e-mail of the account, effectively locking the original owner out.

Account Breach Without Information Changes

The easiest way to tell if someone has been using your account is to check the recently watched tab on Netflix. If you see a movie or TV show there that you didn’t watch recently, odds are that your account is being used by someone else. You should change your password immediately, to make sure that the damage doesn’t get any worse and to prevent the hacker from using your account again.

Here is how you can make sure that suspicious activity took place on your Netflix account:

  1. Log into your Netflix account and select “Account.”
  2. Click “Viewing activity” to see all the activities that took place on your account. (The hacker can delete the recent activities, so if you are still not sure about what happened, continue to the next step.)
    viewing activity
  3. Click on “Recent device streaming activity” to see the locations where your account was used for logging in.
    recent activity
  4. Check if there are any unknown logins from other countries or areas.
    recent activity list
  5. If you see a login you were not aware of, it’s possible that your account got hacked. Go back to “Settings” and select “Sign out of all devices.”
    sign out

That will sign out your account from all devices, including those used by the hacker. Now that you made sure that you are the only person using the account, it’s time to change your password.

Changing your password from mobile devices:

  1. Log into your Netflix account using any device.
  2. Select “More” in the bottom-right corner of the screen.
  3. Go to “App Settings” and scroll down until you find your e-mail address in the “Action” section.
  4. Tap it, and you will be able to change your password.
  5. Enable two-step authentication for your Gmail address. That way, you will have to validate each login by clicking on a link you’ll receive in your e-mail. While this might seem like a nuisance, it’s better to be safe than sorry.

Changing your password from a computer:

  1. Log into your Netflix Account.
  2. Hover over your profile icon in the top-right corner and select “Account” from the dropdown menu.
  3. Click on “Change Password.” You’ll find it on the top-right of the Account page under “Membership & Billing.”
  4. On the next page, enter your current password in the first field and your new password in the other two.
  5. Optionally, you can check the box next to “Require all devices to sign in again with a new password.” This will automatically log out all your connected devices from Netflix.
    change password
  6. Click “Save” to save your new password.

What if My Netflix Account has been Hacked and Email Changed?

You Are Locked Out of Your Account

On the other hand, if you get an e-mail that confirms that you changed the e-mail and password you use to log into your Netflix account, things get a little more complicated. You are now locked out of your Netflix account. If the hacker went the extra mile to change all of your info, including your credit card number, you would have a hard time proving that you’re the original owner of the account.

Based on what we have learned from users who had this problem, you shouldn’t expect to get your stolen account back. Netflix won’t be able to check your original information, and there is no other way you can prove that the account was yours in the first place.

The best outcome is that the stolen account gets deleted. That means that you will have to create a new one to get back to binge-watching your favorite TV shows. It’s all in the hands of the customer support team and how they handle the problem.

Use Everything You Can to Protect Your Account

The best way to make sure that no one else takes control of your Netflix account is to make it as secure as possible from day one. That means that you should create a password that has numbers, capital and lowercase letters, and even a few symbols. You should also set up the two-factor authentication feature that will make you verify that the account is yours every time you want to log in.

If your account gets hacked after all that, at least you’ll know that the hackers had to put in a great deal of extra work. Most of them will give up and go looking for an easier target.

Did anyone ever hack into your Netflix account? What did you do to regain control? Share your methods in the comment section below.

If you like Netflix, you’re probably about ready to cut the cord and start handling your own video needs, and that means a sweet monster of a DVR like this 2-terabyte media monster.

We have a lot more Netflix resources for you.

Tired of people hijacking your Netflix account? Here’s how to kick people off your Netflix.

Question of the day: can you watch Netflix on a Kindle Fire with no WiFi?

If you watch foreign shows, you’ll want to read this piece on how to use Netflix custom subtitles.

Streamers will be interested in our guide to streaming Netflix with Kodi.

Find out what you’ve watched before with our walkthrough on how to get your Netflix history.



30 thoughts on “Netflix Got Hacked and E-mail Changed – How To Get Account Back”

Dayna Leake says:
So if you pay with a gift card like I do every 3 months, basically I just have to make a new account. That’s ok, so they get a month out of it. I’m just upset because it was literally 15 seconds between the remote access advisory and the Second email saying my account email was changed. No chance at all to report the unauthorized usage. Even an hour wait to confirm an email change would not be an issue for a genuine user. Also the live chat said one minute wait time, I waited for 35 minutes and nothing. Now it’s not even working.
You can’t log in to report because your emails been changed. If i could access your customer service I’m sure they would be great but right now after 5 years subscription I don’t exist. Not happy.
Deniz Calis says:
Today I have received an email saying that my email connected to my Netflix account is changed. I contacted Netflix immediately. Got both my account cancelled, as well as my credit card. Has been a very old customer. Yet I am devastated about this security breach.
Stef Van Ef says:
Same here – sb from Amman, Jordan got access to my account and changed the email, so I can’t access anymore. I’m based in Spain and I’m not getting through to Netflix either. I cancelled by credit card. The payment went through only a week ago, so sb in Amman will be able to binge for another 3 weeks on my account.
Tess says:
I was hacked recently as well. They changed the email and even took down my phone number that I had on my account, on top of changing the password. My account was logged in on my phone, I wouldn’t have found out I was being hacked at all, had I not viewed my account settings. To sum everything up, I cancelled my account and won’t be making another. Glad I have Hulu!
Lucy says:
I was recently hacked where my email was changed however because I check my email regularly, I get alerts notifying me of any changes and I quickly called Netflix within a couple hours and was able to get my account back. They asked me a few security questions. Boom. Done!
Mpumi says:
Hi Tess

how did you manage to cancel that account, because my netflix account was hacked last year and payments keep going off i have been trying to cancel but with no success.

Marsatia says:
My account was hacked and could not be fixed. Some loser in Mongolia. I cancelled my Netflix account. Today. Sorry loser, you’re not getting any free binging. Go to work and pay bills like I do! With the $ they’re losing and stock prices dropping do they really think Security is something they can not care about? Not resigning up.
Shaz says:
All of you are obviously in the US – the numbers don’t work internationally and the chat doesn’t work. Any other ideas?
Jenny says:
Was hacked within the last 24 hours. Got an email from Netflix that there may be a problem – problem was, their email looked phish-is and I figured it was spam. They were correct and the email was legit. I got locked out and when I tried to retrieve my password, my email address was not found. Thus, the hacker got into my account and changed the email address to theirs. Called Netflix and it was fixed in about 4 minutes after they confirmed the last 8 digits of my credit card number that’s associated with the account.
Filsyn Santos Sempio says:
My email and password has been changed with out knowing for the past 10 days.. when i open my email netflix sent me a message that it was made dec 16 from Jakarta. During the date and time… i was on my flight to LA so i had no may to check it immediately. Gladly i used prepaid card. And i stopped the subscription. But i want to know if incase i will logged out all devices will they still have access to my account??? Enlighten me. Thanks
Brian says:
I had my account hacked and the email changed on Dec. 27. Luckily, Netflix was wonderful. I called their customer service, and the agent helped me reset my account. I had to give them the last 8 digits of the CC number on file (which left me a little awkward), but it was an easy process. I had my account up and running within 10 minutes.
Consuelo says:
My account has been hacked with the full change of password, but I contacted the chat support and they restored very quickly and super efficiently. I had to provide my CC 8numbers on a secure window, which gave me a bit of creeps, but now I am back inside again. They also recommended to change the login email, not just the password. Must say, I am pleased by the service, even more considering that it is boxing day and I was not expecting many people to be at work.
david says:
My account was hacked password changed and account upgraded to the super premium service. I called Netflix because I had being charged monthly for at least 6 months. They said I had to call my credit card company for a refund past 30 days. Unfortunately – this was the second time this year my account was taken over.
Nicholas says:
My Netflix account both got hacked and they changed the email and password. I just noticed and ended paying for a Netflix subscription I did not want but at least they did not take money out for anything else. I changed my debit card number with my bank and disputed the Netflix charges. I hope I can get my money back for three months of top price netflix charges.
tintin says:
My account got hacked on the 30th November and I just found out today (2 days later). Like the others who commented before me, all you need to do is go to and click on the ‘Start Live Chat’ button (or you can just call them). Tell them your original email address, and they will ask for the payment details to confirm the account is yours. It’s a quick process so act quickly to recover your account as soon as you find out it had been stolen. Good luck and take care!
murat unel says:
I got a mail saying:
“We’ve noticed a new sign-in with your Netflix account”
then a message saying
“We’ve changed your password, as you asked.”
then a message saying
“We’ve changed your account email address, as you asked. You will no longer be able to use [email protected] to sign in to Netflix; please use your new email address.”

It was all done when I read all these messages…
I blocked my credit card.

Seems there is a BIG SECURITY PROBLEM in Netflix.
Someone who changed my email to his email is responsible for this action, someone should find him and punish him. Tracking this guy should not be so difficult.

I will contact Netflix but as far as the above article, it seems that it will be hard to get my account back.

I will delete my Netflix account and I will not resubscribe again.

Robyn says:
I had my account hacked on the 1/11/2019. NETFLIX sent emails saying someone in Venezuela had accessed the account, then in quick succession they changed the email and password. I didn’t realise until 12/11 because I hadn’t used NETFLIX on any of my devices until I tried to use my TV app.

I panicked a bit thinking they’ve had 12 days to rifle through my information. Anyway I rang NETFLIX to try and recover. It took 10 minutes and access to PAYPAL for the billing ID. I was so thankful I didn’t pay by credit card since data breaches seem to be common for Netflix. I’d recommend only pay be prepaid card or PAYPAL only.

So the people changed the profiles so had to change them back. NETFLIX also logged me out of all devices.

They’ve obviously had a few of these situations so it was easy to switch it back.
I do think they need to up their security to prevent so many data breaches.

Lalit says:
My account hacked just now, did anyone found a way to restore it ? they have changed the mail id and password.
Anon says:
Just call tech support and have the debit/credit card you pay for the subscription with. They’ll fix your account within 10 minutes.
Janis says:
My account in Argentina was hacked by someone in Turkey who changed the password. I put a stop payment on the automatic debit, but it won’t happen until next month’s charge. The warning email from Netflix about someone using my account in Turkey was a red flag that it was hacked.
Hector Iturriaga says:
My account was hacked, some guys in Ecuador changed my email and password, I signed out on my TV and couldn’t sign in back, fortunately I was logged in in my laptop, so I was able to see there was a new email on my account, I choose the SMS text message on my phone to change my password, I received the confirmation code in my cell, changed the password, restore my email, sign out all the devices and log back in and I recovered my account.
Ebony Lunn says:
My account has been hacked and they have started watching a new show. I am still able to access my account however the email address and password has been change! How do I fix this?
izzy says:
our netflix got hacked no one can log in cause it said it’s incorrect password or email the only problem is they changed the email and password but kept the credit card stuff so we are paying for someone else to watch netflix
Ryko Breytenbach says:
My account got hacked. Just visit and start a chat. You will have to select the last option and select I dont have an account. (Because you cant log in) Then say “my account was hacked” and supply email address. Just wait… after a minute or two a friendly consultant will assist you. Had my account back less than 30 mins after being hacked!
Amanda says:
Is it normal to have to provide the last 4 of the credit card to prove this is my account?
Julie says:
If calling Netflix Customer Service they will last 8 of the card. This gives them clearance to change things on their end such as email and card information.
Simoni Williams says:
My Netflix account got hacked and I got it back, new password and everything but all the shows that I already watched are now new suggestions. How do I fix this? How do I show that I watched these movies without watching all over again?
ahmed says:
My account was expired for 8 months, However, I received today SMS from my bank for a deduction of 13.99 euro for Netflix subscription renewal, then I checked my email to find 3 emails from Netflix stating that I changed my email, password and for subscription renewal. which means that my data have been hacked, Immediately i contacted the customer services and i recovered my account nad a refund request done for canceling the renewal.
conclusion: Netflix has poor security system because the hack being from its database.
Waqas Butt says:
Same thing happened to me just now. what to do ahmed ?
Sherri says:
My account got hacked, Netflix was not able to recover and I had to create a new account. I am still being charged for the old account and the new account. I spoke with Netflix they assured me the hacked account was closed, had to dispute the most recent charges on 9/26/19.
Phil says:
Hi there,
How did you contact Netflix? The same has happended to me and I cannot contact them as I am locked out of the account, but am still being charged!

Thanks so much for your help! Am desperate!

Terri says:
cptmobius says:
This just happened to us. Why doesn’t Netflix make the customer verify the email change before changing it like every other site does? Seems like a huge security hole. GET WITH THE TIMES NETFLIX! On hold with them now.
Yar Lev says:
Completely agree. My account hacked 2 days ago, email has been changed + premium package has been purchased. Just tried contact them via chat, and after 20 minutes waiting, just ended the chat. I have sent them an email via their site, however, didn’t get any reply until now.
Soomro says:
How can i call netflix to report hack issues
Isne says:
I work at Netflix as a customer service agent and can definetly confirm some of the information here is wrong. As long as the customer can verify themselves with their method of payment we can always recover the account again. In our system we can also find the account with the customers e-mail since its still in the system even though the hacker changed the e-mail on the account.
The card detials can not be compromised either since the hacker is only able to see the last 4 numbers of the cardnumber – so no need to cancel the card or worry about other purchases being done with your card (worst case the hacker can upgrade the plan you have.
If your account is hackes, just call Netflix and the problem is solved in just a couple of minutes. Take it easy u guys
Rick says:
I just went through Netflix customer service. Got my account back in less than 10 minutes
random person says:
Thank you, so much. It is so frustrating that sometimes I call to make a payment and I give all the information and Netflix gives me hard time, just to prove that I am the owner of the account, but I just answer everything thinking that you guys are doing this for my safety but it is incredible that some body just can access my account and hack my information. But thank you I just call Netflix and in five minutes the issue was result.
Soomro says:
Can anyone help me to share netflix email to report for hacked account ?
Rishi says:
My account also hacked, hacker, changed my account email id. but thanks to NetFlix quick support, I got my account back. but a bit concerned about my card details…they might use it some other purpose, do you I need to block my card?
Jay says:
My account got hacked with changed email adress too, it didn’t take me more than 5 minutes over the phone with Netflix to get it back. They needed my last used e-mail address and the 8 last digits of my credit card i used.
O.Ledda says:
Our netflix account got hacked and the e-mail address and password was changed.We could not call the customer service numbers listed online and no one answers the live chat despite waiting for 20 minutes. We live in Asia and the account now belongs to someone in Port Louis, Mauritius! I canceled my credit card. I can’t even find the link to customer support where I can send an e-mail to cancel the account.
Eli Lapello says:
I just called customer service and they answered and fixed my problem within 10 minuets.
John says:
New device logged in, password changed, and email changed all within 1 minute.

I called Netflix and they were able to unlock it. They asked for my invoice number on PayPal to confirm it was me. It was fixed in 5 minutes from when I realized it was hacked.

Definitely make sure you have your phone number linked to your account as that’s should provide an extra blanket of security.


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