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Netflix Keeps Crashing on Roku – How To Fix

Posted by Jamie on March 25, 2019

Does Netflix keeps crashing on your Roku? Streams suddenly drop or restart? The app close as soon as you open it? These are some common problems that Roku users experience while trying to access Netflix through the service. This tutorial will show you a few ways to stop it happening.

Roku is an excellent streaming device that is the gateway to hundreds of legitimate TV channels, sports, movies, music and more. With more channels than you could watch in a lifetime it is an ideal option for cord cutters. Especially when you can access other streaming services through it.

As Roku is a simple device, there are only a couple of things you can try to fix any channel that doesn’t work. I’ll cover them all here.

Stop Netflix crashes on Roku

You typically have a few options when troubleshooting most Roku channels, deactivate the channel, update Roku, reinstall Netflix, or reset the Roku. As resetting will send it back for factory defaults and delete any customizations you may have made, we will leave that one until last!

As with most system troubleshooting, we will start with the simple stuff and move onto the most involved. That way you can potentially restore Netflix with the minimum of effort.

Reboot your Roku

Try a quick reboot before you try anything else. It can fix all sorts of issues and is well worth doing first. Just remove power, leave it a minute and replace power. Then retry Netflix.

Deactivate Netflix from Roku

As Netflix requires its own subscription, it uses an authentication process separate but through Roku to get everything working. Sometimes, an issue with communication between the Netflix authentication server and your device can stop Netflix working. Simply deactivating it and reactivating it can get it all working again.

  1. Open Roku and select Settings.
  2. Select Netflix Settings and Deactivate.
  3. Confirm your choice when prompted.
  4. Navigate to the Roku home screen and select Netflix.
  5. Follow the wizard to set it up again.

Once you log back in to Netflix with your account you should be able to view your TV shows and movies again.

Update your Roku

Updating Roku can make a real difference to your experience and solve many channel issues. If the channel updates but you don’t update your Roku, it can introduce instabilities into the system. The two should work together but that isn’t always the case. As checking for an update takes seconds, it’s well worth doing.

  1. Press the Home button on your Roku remote and select Settings.
  2. Select System and System Update.
  3. Select Check Now.
  4. Allow the system to update.

There may be no update available but it is well worth checking. I have seen all kinds of random errors fixed by a simple system update. As it is quicker and easier than reinstalling the app, it’s worth trying before that at least.

Reinstall Netflix

Our next troubleshooting step is to remove Netflix and install it again. It is a little drastic but if nothing else has stopped Netflix crashing on your Roku, it is the next logical step.

  1. Open Roku and select Settings.
  2. Select Netflix Settings and Deactivate.
  3. Confirm your choice when prompted.
  4. Press the Home button on your Roku remote.
  5. Highlight Netflix and press the Star (*) button.
  6. Select Remove Channel.
  7. Browse channels and reinstall Netflix.

You can add or remove channels from your browser but as you’re already in front of your TV, you may as well do it from within your Roku.

Reset your Roku

This is the nuclear option and only really necessary if more than just Netflix won’t work. If you really want to get it working and nothing else has fixed the issue, you can reset your Roku if you like. It will reset it back to factory defaults and lose your channels and any configuration changes you made though.

  1. Press the Home button on your Roku remote and select Settings.
  2. Select System and Advanced System Settings.
  3. Select Factory Reset and Factory Reset Everything.

Give the Roku a couple of minutes to wipe itself, reboot and reinitialize and it should be up and ready to go. You will need to log back into it and set everything up again but everything should now work fine.

One thought on “Netflix Keeps Crashing on Roku – How To Fix”

Susan says:
I had several apps on my TCL Roku TV that weren’t loading and had poor playback issues. I didn’t think it would work but I did the very first step you suggested, unplugging the TV. I waited 5 minutes and then plugged it back in and all problems were solved. I was shocked that something that simple would fix it! Thank you so much for sharing your knowledge!
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