Netflix Not Working on Amazon Fire TV Stick – What to Do?
The combination of the Amazon Fire TV Stick and a subscription to Netflix is a great foundation for a terrific cut-the-cord, cableless TV setup. All you need is an inexpensive Netflix plan and a good Internet connection, and you immediately have access to premium movies, TV shows, documentaries, comedy specials, and much more. The Fire TV Stick makes streaming this content to your TV simple and (usually) trouble-free, using the easily installed Netflix app.
However, sometimes there is trouble in paradise! When an issue arises, one of the most common errors that Netflix subscribers see on their screen is the dreaded “Sorry, we could not reach the Netflix service” error, code 0013. There’s nothing to fear, though. There are simple and easy fixes to resolve this issue. In this article, I will show you how to fix it when your Amazon Fire TV Stick can’t reach Netflix.
Check Your Network Connection
- Check Your Network Connection
- Power Cycle Your Fire Stick
- Try a Different Program
- Clear the Data
- Update Netflix
- Update Firestick Firmware
- Uninstall then Reinstall Netflix
- Firestick Reset
The first thing to check is the WiFi network that your Amazon Fire TV Stick is connecting to. The easiest way to check the connection is to connect from another device, like a smartphone or a computer. For most households, there are usually multiple devices connecting to the WiFi and not solely the Amazon Fire TV Stick. See if they can connect and if they have Internet service. If the Fire TV Stick is the only device on the network, then try logging in to another streaming channel, or look at the router. If the network is up and running for things other than Netflix, then the issue is not in the network (though it may be in the Fire TV Stick’s specific connection to the network).
Power Cycle Your Fire Stick
Turn it off, then turn it on again – is there any problem that can’t fix? Well, yes, lots of problems, but a simple power cycle does remain the quickest and most obvious way to try to fix a computer problem – and your Fire TV Stick is basically just a small Android computer. Unplug your Fire TV Stick from the wall outlet, wait 30 seconds, and then plug it back in. It will reacquire its network connection and (hopefully) resolve any connection issues.
Try a Different Program
If you get error 0013 after trying to select a specific program, it may be that that individual show or movie is corrupted or glitched in the system somehow. Try to watch a different show in Netflix. If it lets you, then report the problem with the show you couldn’t watch to Netflix from your Viewing Activity page.
Clear the Data
Still not working? OK, the next step is to clear your application data and your application cache data within the Fire TV Stick. Your TV Stick is a capable little micro-computer, but it has limitations and it’s possible that the amount of data that it is storing for Netflix might have glitched something. By erasing both the data and the cache, you may be able to get things moving again. Here’s how to do that.
1. Press the Home Button
On your Fire TV Stick, press the Home button and then navigate to Settings. Select Applications, then choose Manage Installed Applications.
2. Find Netflix
Navigate to the Netflix app and select the app.
3. Remove the Data
Go to Clear data and select it. Once you’ve selected Clear data, you need to select it again. When you’re done clearing the data, move onto Clear cache and select that option as well.
4. Unplug and Plug In the Firestick
After all the data and cache has been removed, unplug the Amazon Firestick from your TV and wait 30 seconds. Plug it back in and check if your problem has been solved.
It’s possible that your Netflix app is out of date and that an incompatibility is making your older version of the app unable to talk to the Netflix servers. Luckily, updating the app is very simple. Here’s how:
Hit the Home button go to the App Section, then find the Netflix app.
2. Check for Updates
If the Netflix app needs updating, the Update option will appear as soon as you click on the app. Choose Update and wait until it’s completed, and restart Netflix to see if the fix worked.
Update Firestick Firmware
The Netflix app might not be the only thing that needs updating. It is also a good idea to update the Fire TV Stick firmware. Do the following to check for updates:
Select Settings on Home Screen and click System. Choose About under the System menu to take a look at the current Fire TV Stick firmware.
2. Update the Firmware
Go to Check for System Update and the new Fire TV Stick firmware will auto-download.
3. Install New Firmware
After the download, you can select install system update. Otherwise, the updates automatically install when you restart or leave the system idling for half an hour.
Uninstall then Reinstall Netflix
If the above fixes failed to resolve the issue, you might need to uninstall and reinstall Netflix on your Firestick. This method might be more time-consuming compared to others but it’s been known to work.
1. Launch Fire TV Menu
Select Settings and click on Managed Installed Applications.
2. Locate Netflix
Select the Netflix app and choose Uninstall. Wait for the process to complete.
1. Launch the Fire TV Menu
After it’s uninstalled, go back to the main menu and select the search bar. Type Netflix and select the app from the results.
2. Install the App
Select the Netflix app and tap on Install. When it’s done, open it and log on with your username and password to enjoy Netflix again.
The last thing to try is a factory reset of your Fire TV Stick. Note that doing reset is starting over everything on your Fire TV Stick. You will lose your sign-in information, your personal preferences, your apps – this will return your Fire TV Stick to its state when it came out of the factory.
1. Launch the Fire TV Menu
Once inside the menu, navigate to Settings and select it. Scroll right to access the System menu which gives you the option to reset the Fire TV Stick.
2. Perform the Reset
Locate Reset to Factory Settings and select it. You might also need to enter your PIN if you have one.
If none of these suggestions have helped, then the problem is something that only Netflix or Amazon support can help you with. I suggest trying Netflix first by reaching out to the Netflix Live Chat service. If they are unable to help, then Amazon’s tech support is your final hope.
Need more help with your Fire TV Stick?
Performance issues with your Stick? See our tutorial on fixing buffering on the Fire TV Stick.
Did the dog eat the remote? All is not lost – we have a walkthrough on using your Fire TV Stick without the remote.
More network issues? Check our guide to fixing connection problems on your Fire TV Stick.