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Netflix Not Working on Amazon Fire TV Stick – What to Do?

Posted by Robert Hayes on May 14, 2019

The combination of the Amazon Fire TV Stick and a subscription to Netflix is a great foundation for a terrific cut-the-cord, cableless TV setup. All you need is an inexpensive Netflix plan and a good Internet connection, and you immediately have access to premium movies, TV shows, documentaries, comedy specials, and much more. The Fire TV Stick makes streaming this content to your TV simple and (usually) trouble-free, using the easily installed Netflix app.

However, sometimes there is trouble in paradise! When an issue arises, one of the most common errors that Netflix subscribers see on their screen is the dreaded “Sorry, we could not reach the Netflix service” error, code 0013. There’s nothing to fear, though. There are simple and easy fixes to resolve this issue. In this article, I will show you how to fix it when your Amazon Fire TV Stick can’t reach Netflix.

Check Your Network Connection

The first thing to check is the WiFi network that your Amazon Fire TV Stick is connecting to. The easiest way to check the connection is to connect from another device, like a smartphone or a computer. For most households, there are usually multiple devices connecting to the WiFi and not solely the Amazon Fire TV Stick. See if they can connect and if they have Internet service. If the Fire TV Stick is the only device on the network, then try logging in to another streaming channel, or look at the router. If the network is up and running for things other than Netflix, then the issue is not in the network (though it may be in the Fire TV Stick’s specific connection to the network).

Power Cycle Your Fire Stick

Turn it off, then turn it on again – is there any problem that can’t fix? Well, yes, lots of problems, but a simple power cycle does remain the quickest and most obvious way to try to fix a computer problem – and your Fire TV Stick is basically just a small Android computer. Unplug your Fire TV Stick from the wall outlet, wait 30 seconds, and then plug it back in. It will reacquire its network connection and (hopefully) resolve any connection issues.

Try a Different Program

If you get error 0013 after trying to select a specific program, it may be that that individual show or movie is corrupted or glitched in the system somehow. Try to watch a different show in Netflix. If it lets you, then report the problem with the show you couldn’t watch to Netflix from your Viewing Activity page.

Clear the Data

Still not working? OK, the next step is to clear your application data and your application cache data within the Fire TV Stick. Your TV Stick is a capable little micro-computer, but it has limitations and it’s possible that the amount of data that it is storing for Netflix might have glitched something. By erasing both the data and the cache, you may be able to get things moving again. Here’s how to do that.

1. Press the Home Button

On your Fire TV Stick, press the Home button and then navigate to Settings. Select Applications, then choose Manage Installed Applications.

2. Find Netflix

Navigate to the Netflix app and select the app.

3. Remove the Data

Go to Clear data and select it. Once you’ve selected Clear data, you need to select it again. When you’re done clearing the data, move onto Clear cache and select that option as well.

4. Unplug and Plug In the Firestick

After all the data and cache has been removed, unplug the Amazon Firestick from your TV and wait 30 seconds. Plug it back in and check if your problem has been solved.

Update Netflix

It’s possible that your Netflix app is out of date and that an incompatibility is making your older version of the app unable to talk to the Netflix servers. Luckily, updating the app is very simple. Here’s how:

1. Navigate to the App Section

Hit the Home button go to the App Section, then find the Netflix app.

2. Check for Updates

If the Netflix app needs updating, the Update option will appear as soon as you click on the app. Choose Update and wait until it’s completed, and restart Netflix to see if the fix worked.

Update Firestick Firmware

The Netflix app might not be the only thing that needs updating. It is also a good idea to update the Fire TV Stick firmware. Do the following to check for updates:

1. Navigate to Home Screen

Select Settings on Home Screen and click System. Choose About under the System menu to take a look at the current Fire TV Stick firmware.

2. Update the Firmware

Go to Check for System Update and the new Fire TV Stick firmware will auto-download.

3. Install New Firmware

After the download, you can select install system update. Otherwise, the updates automatically install when you restart or leave the system idling for half an hour.

Uninstall then Reinstall Netflix

If the above fixes failed to resolve the issue, you might need to uninstall and reinstall Netflix on your Firestick. This method might be more time-consuming compared to others but it’s been known to work.

Uninstall Netflix

1. Launch Fire TV Menu

Select Settings and click on Managed Installed Applications.

2. Locate Netflix

Select the Netflix app and choose Uninstall. Wait for the process to complete.

Reinstall Netflix

1. Launch the Fire TV Menu

After it’s uninstalled, go back to the main menu and select the search bar. Type Netflix and select the app from the results.

2. Install the App

Select the Netflix app and tap on Install. When it’s done, open it and log on with your username and password to enjoy Netflix again.

Firestick Reset

The last thing to try is a factory reset of your Fire TV Stick. Note that doing reset is starting over everything on your Fire TV Stick. You will lose your sign-in information, your personal preferences, your apps – this will return your Fire TV Stick to its state when it came out of the factory.

1. Launch the Fire TV Menu

Once inside the menu, navigate to Settings and select it. Scroll right to access the System menu which gives you the option to reset the Fire TV Stick.

2. Perform the Reset

Locate Reset to Factory Settings and select it. You might also need to enter your PIN if you have one.

If none of these suggestions have helped, then the problem is something that only Netflix or Amazon support can help you with. I suggest trying Netflix first by reaching out to the Netflix Live Chat service. If they are unable to help, then Amazon’s tech support is your final hope.

Need more help with your Fire TV Stick?

Check out our guide to using your Fire TV Stick with a computer monitor or even how to use your Fire TV Stick on a laptop.

Performance issues with your Stick? See our tutorial on fixing buffering on the Fire TV Stick.

Did the dog eat the remote? All is not lost – we have a walkthrough on using your Fire TV Stick without the remote.

More network issues? Check our guide to fixing connection problems on your Fire TV Stick.

 

8 thoughts on “Netflix Not Working on Amazon Fire TV Stick – What to Do?”

Arnz says:
My issue is, icon & app of netflix itself just got disappeared from the homepage of my amazon fire tv (netflix was already pre-installed by amazon there upon purchase of the stick).

However, after installation of repositories, that’s when the netflix disappeared.

I tried on “search”, typed the netflix and all that would appear are title/icon of movirs/tv series supposedly by netflix and not the icon “NETFLIX” itself.

When i click on movie/series , it would say … “unavailable”.

Has anyone encountered such?

I contacted netflix, they tried to help “re-install” but didn’t work. They said it’s amazon fire tv’s issue.

I restart/factory default… same thing… never got fixed.

Reply
Arnz says:
I am commenting on my own earlier posted issue. It’s now resolved.

I just did de register my amazon fire tv with my existing amazon account.

I followed an advice from one fellow and i logged in on my amazon account on a different device (my mobile phone). From there, I changed my address into US( since my country of residence now doesn’t support Netflix on fire tv). Then logged in again with my amazon acct on fire tv. And there… I restored the Netflix on the “app” on the homepage menu. (I did however managed content/devices and changed my region before that). It worked.

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jyp says:
I also experienced this problem. One Netflix account continues to have this problem, so I log in with a different account and the problem is resolved. I hope it becomes a reference.
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Deb says:
I can connect to Netflix using Amazon Firestick. I see selections and have audio, but no video shows on previews or when I select a show or movie. I have tried all options except calling Netflix and Amazon support. Any ideas?
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sydney says:
Hello! I was having the same issue and had tried everything INCLUDING calling Netflix… I just now cleared the data then cleared the cache, uninstalled the app, and then unplugged my Firestick for a few seconds and plugged it back in and it worked! hope this helps! 🙂
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Laura says:
I have tried all of the above and nothing worked. When loading up Netflix app it gives just a black screen and not even the usual N logo is coming up. After 2-3 minutes of black screen fire tv goes back to Home page.
It has been working for half a year nicely with no issues. Not sure if this is now Amazon Fire TV issue rather than Netflix app because yesterday Bluetooth speaker stopped working with fire tv too.
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Dan says:
I have tried everything here. Sunday I reset my fire TV to factory settings and today I got the issue again. After resetting the fire TV, the only things I reinstalled were Netflix, CBS, and Hulu, And The only other thing I did was to connect it to an Apple Bluetooth keyboard and a Harmony remote. I don’t know if my issue is the same as others, but I will be playing something and suddenly it stops with error -112. I just restart Netflix and resume playing and it works fine until it happens again the next day.
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lynne says:
I did the uninstall and reinstalled and isnowworking fine. bthanks for help
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Paul says:
Mario, I was having the same issue as you. Followed the above and still had the same problem. I reset the fire stick to factory settings, reinstalled netflix and it works great now. This is is likely to be a conflict between apps. Try restoring your device to factory default. Install netflix and test, if all good reinstall other apps one by one. Testing netflix after each app installed. Of you get that error after installing another app, then you know the cause. Possibly report to both app owners and they SHOULD find a work around or develop a patch if required. (But that would depend on how often this is reported) good luck!
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Mario says:
I tried all of the above and nothing worked. No other app is having issues with this Fire stick and out of the 2 that I own, only this one is having issues and basically, they are mirror of each other including the same firmware version.
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Wayne M. says:
I had a very similar problem. Netflix would start, get to the big “N” graphic with the circular spinner below. The spinner would just keep rotating continuously. I very much doubt this was a network environment problem, however, I was able to get Netflix working. I started the wifi hotspot on my phone. Then I connected my Firestick to that. Then I launched Netflix. The signing screen appeared. I logged in and Netflix worked. I then switched back to my usual network.
On limited testing, though, it seems I had to repeat the wifi trick if my Firestick got a full power reset. Usung just the remote p
ower button to shut down and restart (sleep mode) though, I think I could relaunch Neflix on my usual network.
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This Guide Last Updated: May 14, 2019

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