Netflix Not Working on Amazon Fire TV Stick – What to Do?

Posted by Arch on December 3, 2018

If there’s one thing that’s sure to ruin somebody’s day, it’s probably the “Sorry we could not reach the Netflix service. (0013)” message.

But there is no need to despair. A few fixes should get your Netflix up and running in no time. Sometimes you might need to reinstall or power cycle your Amazon Firestick. These actions might be time-consuming, but your patience should be rewarded in the end.

Clear the Data

One of the easiest ways to get your Netflix back is to clear the data. The system might be overpowered by the accumulated cache and fail to load. Take the following steps to remove all the surplus data:

1. Press the Home Button

From home, go right and choose Settings. Select Applications, then choose Manage Installed Applications.

2. Find Netflix

Navigate to the Netflix app and select the app.

3. Remove the Data

Go to Clear data and select it. Once you’ve selected Clear data, you need to select it again. When you’re done clearing the data, move onto Clear cache and select that option as well.

4. Unplug and Plug In the Firestick

After all the data and cache has been removed, unplug the Amazon Firestick from your TV and wait 30 seconds. Plug it back in and check if your problem has been solved.

Update Netflix

A simple Netflix app update might put an end to your Firestick troubles. This is how to do it:

1. Navigate to the App Section

Launch the Fire TV menu and go to the App Section, then find the Netflix app.

2. Check for Updates

If the Netflix app needs updating, the Update option will appear as soon as you click on the app. Choose Update and wait until it’s completed, and restart Netflix to see if the fix worked.

Note: Those who use Netflix in Amazon Free Profiles need to remove them before the update. These are the steps to follow:

  • Step 1

Fire TV menu> Settings> Parental Controls and Free Time profiles> Manage Child Profiles

  • Step 2

Add titles to your Child’s Library> Netflix icon> Select button (Firestick remote)

Firestick Firmware

The Netflix app might not be the only thing that needs updating. It is also a good idea to update the Firestick firmware. Do the following to check for Firestick updates:

1. Navigate to Home Screen

Select Settings on Home Screen and click System. Choose About under the System menu to take a look at the current Firestick firmware.

2. Update the Firmware

Go to Check for System Update and the new Firestick firmware will auto-download.

3. Install New Firmware

After the download, you can select install system update. Otherwise, the updates automatically install when you restart or leave the system idling for half an hour.

Firestick Reset

A Firestick reset could be a solution to your problem if you still experience Netflix issues after the updates. Here’s how to reset your Firestick:

1. Launch the Fire TV Menu

Once inside the menu, navigate to Settings and select it. Scroll right to access the System menu which gives you the option to reset the Firestick.

2. Perform the Reset

Locate Reset to Factory Settings and select it. You might also need to enter your PIN if you have one.

Uninstall then Reinstall Netflix

If the above fixes failed to resolve the issue, you might need to uninstall and reinstall Netflix on your Firestick. This method might be more time-consuming compared to others but it’s been known to work.

Uninstall Netflix

1. Launch Fire TV Menu

Select Settings and click on Managed Installed Applications.

2. Locate Netflix

Select the Netflix app and choose Uninstall. Wait for the process to complete.

Reinstall Netflix

1. Launch the Fire TV Menu

After it’s uninstalled, go back to the main menu and select the search bar. Type Netflix and select the app from the results.

2. Install the App

Select the Netflix app and tap on Install. When it’s done, open it and log on with your username and password to enjoy Netflix again.

The Final Episode

Power cycling, which is basically a device restart, can also help resolve Firestick issues. You can do it via the remote or by physically removing the Firestick from your TV. But sometimes even that isn’t going to help.

If that’s the case, contacting Amazon and Netflix support may be the last resort. To reduce the chances of people having to do that, it’s a good idea to leave a comment and share the method that worked best for you. As the saying goes, let it all hang out!

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