Netflix Not Working on Amazon Fire TV Stick – What to Do?

Posted by Arch on December 3, 2018

If there’s one thing that’s sure to ruin somebody’s day, it’s probably the “Sorry we could not reach the Netflix service. (0013)” message.

But there is no need to despair. A few fixes should get your Netflix up and running in no time. Sometimes you might need to reinstall or power cycle your Amazon Firestick. These actions might be time-consuming, but your patience should be rewarded in the end.

Clear the Data

One of the easiest ways to get your Netflix back is to clear the data. The system might be overpowered by the accumulated cache and fail to load. Take the following steps to remove all the surplus data:

1. Press the Home Button

From home, go right and choose Settings. Select Applications, then choose Manage Installed Applications.

2. Find Netflix

Navigate to the Netflix app and select the app.

3. Remove the Data

Go to Clear data and select it. Once you’ve selected Clear data, you need to select it again. When you’re done clearing the data, move onto Clear cache and select that option as well.

4. Unplug and Plug In the Firestick

After all the data and cache has been removed, unplug the Amazon Firestick from your TV and wait 30 seconds. Plug it back in and check if your problem has been solved.

Update Netflix

A simple Netflix app update might put an end to your Firestick troubles. This is how to do it:

1. Navigate to the App Section

Launch the Fire TV menu and go to the App Section, then find the Netflix app.

2. Check for Updates

If the Netflix app needs updating, the Update option will appear as soon as you click on the app. Choose Update and wait until it’s completed, and restart Netflix to see if the fix worked.

Note: Those who use Netflix in Amazon Free Profiles need to remove them before the update. These are the steps to follow:

  • Step 1

Fire TV menu> Settings> Parental Controls and Free Time profiles> Manage Child Profiles

  • Step 2

Add titles to your Child’s Library> Netflix icon> Select button (Firestick remote)

Firestick Firmware

The Netflix app might not be the only thing that needs updating. It is also a good idea to update the Firestick firmware. Do the following to check for Firestick updates:

1. Navigate to Home Screen

Select Settings on Home Screen and click System. Choose About under the System menu to take a look at the current Firestick firmware.

2. Update the Firmware

Go to Check for System Update and the new Firestick firmware will auto-download.

3. Install New Firmware

After the download, you can select install system update. Otherwise, the updates automatically install when you restart or leave the system idling for half an hour.

Firestick Reset

A Firestick reset could be a solution to your problem if you still experience Netflix issues after the updates. Here’s how to reset your Firestick:

1. Launch the Fire TV Menu

Once inside the menu, navigate to Settings and select it. Scroll right to access the System menu which gives you the option to reset the Firestick.

2. Perform the Reset

Locate Reset to Factory Settings and select it. You might also need to enter your PIN if you have one.

Uninstall then Reinstall Netflix

If the above fixes failed to resolve the issue, you might need to uninstall and reinstall Netflix on your Firestick. This method might be more time-consuming compared to others but it’s been known to work.

Uninstall Netflix

1. Launch Fire TV Menu

Select Settings and click on Managed Installed Applications.

2. Locate Netflix

Select the Netflix app and choose Uninstall. Wait for the process to complete.

Reinstall Netflix

1. Launch the Fire TV Menu

After it’s uninstalled, go back to the main menu and select the search bar. Type Netflix and select the app from the results.

2. Install the App

Select the Netflix app and tap on Install. When it’s done, open it and log on with your username and password to enjoy Netflix again.

The Final Episode

Power cycling, which is basically a device restart, can also help resolve Firestick issues. You can do it via the remote or by physically removing the Firestick from your TV. But sometimes even that isn’t going to help.

If that’s the case, contacting Amazon and Netflix support may be the last resort. To reduce the chances of people having to do that, it’s a good idea to leave a comment and share the method that worked best for you. As the saying goes, let it all hang out!

5 thoughts on “Netflix Not Working on Amazon Fire TV Stick – What to Do?”

Laura says:
I have tried all of the above and nothing worked. When loading up Netflix app it gives just a black screen and not even the usual N logo is coming up. After 2-3 minutes of black screen fire tv goes back to Home page.
It has been working for half a year nicely with no issues. Not sure if this is now Amazon Fire TV issue rather than Netflix app because yesterday Bluetooth speaker stopped working with fire tv too.
Dan says:
I have tried everything here. Sunday I reset my fire TV to factory settings and today I got the issue again. After resetting the fire TV, the only things I reinstalled were Netflix, CBS, and Hulu, And The only other thing I did was to connect it to an Apple Bluetooth keyboard and a Harmony remote. I don’t know if my issue is the same as others, but I will be playing something and suddenly it stops with error -112. I just restart Netflix and resume playing and it works fine until it happens again the next day.
lynne says:
I did the uninstall and reinstalled and isnowworking fine. bthanks for help
Paul says:
Mario, I was having the same issue as you. Followed the above and still had the same problem. I reset the fire stick to factory settings, reinstalled netflix and it works great now. This is is likely to be a conflict between apps. Try restoring your device to factory default. Install netflix and test, if all good reinstall other apps one by one. Testing netflix after each app installed. Of you get that error after installing another app, then you know the cause. Possibly report to both app owners and they SHOULD find a work around or develop a patch if required. (But that would depend on how often this is reported) good luck!
Mario says:
I tried all of the above and nothing worked. No other app is having issues with this Fire stick and out of the 2 that I own, only this one is having issues and basically, they are mirror of each other including the same firmware version.
Wayne M. says:
I had a very similar problem. Netflix would start, get to the big “N” graphic with the circular spinner below. The spinner would just keep rotating continuously. I very much doubt this was a network environment problem, however, I was able to get Netflix working. I started the wifi hotspot on my phone. Then I connected my Firestick to that. Then I launched Netflix. The signing screen appeared. I logged in and Netflix worked. I then switched back to my usual network.
On limited testing, though, it seems I had to repeat the wifi trick if my Firestick got a full power reset. Usung just the remote p
ower button to shut down and restart (sleep mode) though, I think I could relaunch Neflix on my usual network.

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This Guide Last Updated: December 3, 2018

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