Roku Keeps Freezing and Restarting – What To Do

Roku is a very stable device but occasionally is will crash or freeze for no apparent reason. It can reboot during a streaming session, when browsing channels or when sitting idle and can freeze at any time. It isn’t something that happens often enough to spoil the experience but it is something we could all do without. This tutorial is going to walk you through some effective steps to take if your Roku keeps freezing and rebooting.

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Before we get into troubleshooting your Roku, there is a known issue with headphones being connected to the remote. A fix was released late last year but some users still complain that Roku will freeze or reboot when they have headphones connected. Removing the headphones stops the rebooting.

If this is happening to you, update your Roku to the latest version and remove your headphones from the remote when you’re not using them. It might help.

If you don’t use headphones or that fix doesn’t work, try these others.

Stop Roku freezing and rebooting

There are a few things you can do if your Roku keeps freezing and rebooting and they are the usual troubleshooting steps we take for most Roku issues. We update, reboot, check for any changes, we check the network and cables and we reset. As this is the logical order to perform each step, let’s get started.

Update your Roku

The Roku is updated fairly regularly to add features or fix bugs. Like the headphone issue mentioned above, performing a system update can not only fix these issues but also add any other fixes.

  1. Select Home on your remote.
  2. Select Settings and System.
  3. Select System Update and Check Now.
  4. Allow Roku to update if there is one.

Reboot your Roku

We tend to leave the Roku plugged in and on standby when not in use so it is very useful to reboot it regularly. This has the benefit of refreshing all files and can reset the memory. Both of which can potentially stop if freezing or rebooting.

Remove the power from the Roku or turn off the wall outlet. Leave it for a minute and turn power back on again. Wait for Roku to reboot and retest. This along may be enough to stop the issues you’re having.

Check for changes

Have you made any configuration changes or added any new channels since your Roku began freezing or rebooting? While rare, adding channels can interfere with how other channels run and changing the configuration can cause the Roku to crash and reboot.

Consider any changes you made to your Roku when it began playing up. Undo them and see what happens.

Check the channel

Does your Roku freeze or reboot on a specific channel? Is it always the same thing you’re doing when it happens? If it seems channel related, remove the channel and reinstall it. If it’s a menu or navigation issue, remove some channels you no longer watch to reduce the memory footprint.

Check your network

It is rare that a poor network signal would cause your Roku to freeze or reboot but it’s worth checking. If you use WiFi, check the signal strength on your phone. If other people in your household are using the network, make sure there is enough bandwidth to go around. If signal strength is poor, connect your Roku via Ethernet if possible and retest. If it remains stable, it could be the wireless signal. Change your WiFi channel or turn up the antenna power on your router if possible.

Check the cable

Most Roku will use HDMI to connect to your TV so that’s the next logical thing to check. Swap it for another cable or use the same cable on another device to check it. Good quality HDMI cables rarely just turn faulty but as this check takes just a few seconds, it’s worth a try.

Factory reset your Roku

Resetting your Roku is the step of last resort. You will lose all your channels, your customizations and anything you have done to make it yours. However, if all the previous steps have failed, it is your only option aside from replacing it altogether.

  1. Select Home on your Roku remote.
  2. Select Settings and System.
  3. Select Advanced system settings and Factory Reset.
  4. Select Factory reset everything.
  5. Wait for Roku to wipe, download files and reboot.

If a factory reset doesn’t work, nothing will!

Do you know of any specific fixes for a Roku that keeps freezing or rebooting? Tell us about it below if you do!

10 thoughts on “Roku Keeps Freezing and Restarting – What To Do”

Avatar ray reynolds says:
Removed SD card and my Roku 4 was fine and stopped restarting.
Avatar Ronald Profit says:
I bought an Ultra Roku to upgrade my Roku 3.Never had a problem with the 3 but this Ultra keeps freezing up.Hope they fix this soon as it’s a pain.
Avatar Melissa Jackson says:
Please a find a fix for my Roku TV powering off after about thirty seconds. I did a factory reset and it did not work.
Avatar Bryan says:
New Roku Premier and it’s freezing up all of the time. I’ve performed the steps outlined here and it just froze again. I am thinking it’s something with the remote. If I remove the batteries and reinsert the freezing corrects. Just an observation.
Avatar liz says:
My Roku stopped working after the last Roku update on Nov. 21st. Now it continually resets itself. I have tried resetting the roku and our wireless network, tried a new HDMI cord and switching the bandwidth saver off. I only have about 2 minutes after the Roku reloads and it resetting itself. I have a Roku Ultra that is not even a year old. So frustrating!
Avatar Jason says:
Have you heard of a fix for it Liz? My Roku stick started doing the same thing. It had been working just fine, then about a month ago…BAM…it just keeps resetting/restarting itself, so anytime I go to use I have to log into everything each time!! It happens regardless if it’s plugged in via USB or in an actual electric outlet!! Very frustrating!!
Avatar Emilio says:
Have you solved this issue, I have exactly
same problem
Avatar Eric says:
I just called roku customer service and the automated message said that a small number of roku devices have been affected by the new Pokemon games on the Nintendo switch. If you have a switch turn it to airplane mode and it should solve the issue
Avatar Bryan says:
Thank you. My TCL Roku TV was on perpetual reboot cycle after my kids played the new Pokemon Switch game all morning. After turning the Switch to airplane mode my TV actually completed the reboot cycle. Thank you. Thank you.
Avatar steven says:
Yes this worked thank you.
Avatar J says:
I made the surprising (disturbing) discovery that there’s a setting in “Settings”->”Network” called “Bandwidth saver”. Maybe it got secretly added in an update?
Anyhoo, it’ll turn off your stream if you haven’t touched your remote in 4 hours.
It’s default is “on”.

Thanks, Roku, for the unpleasant surprise (and the hours of tweaking all my wi-fi in the house, trying to correct the problem).

Avatar Kelli says:
Have one everything on here & it’s still not working right
Avatar Chris Lynn says:
Make sure the Roku is not being blocked by firewalls and security settings of your router. I use the Disney Circle, and it was blocking some channels and freeze/reboot on others. After setting Roku as an unmanaged device, all problems resolved.
Avatar John F. says:
Same here. 2 different Roku express in separate places and they freeze and reboot. I’ve done everything I can think of to them and they are good for a little while, they crap the bed again.
Avatar Delores Penafiel says:
Both my Rokus are freezing and rebooting. Its rebooting every time I do anything now. Both started doing it at the same time frame. I did the factory reset but that didnt help.
Avatar Chris says:
Both my Rokus are having the same problem. And it just started this week.
Avatar Melanie says:
Did anyone find a solution to this issue yet? Both of my Rokus started doing the exact same thing this week, one Roku TV and one streaming stick. Driving me nuts!

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