Samsung TV No Sound – What to Do?

Samsung, the South Korean electronics giant, makes a huge array of high-end electronic products, from smartphones to smart TVs. Televisions are one of the most important product lines for Samsung, a conglomerate with more than $211 billion in annual sales.

Although Samsung electronics have a reputation for high quality and reliability, like any electronic product they are subject to failure and problems. One of the most common issues reported with Samsung TVs is problems with the audio. Oftentimes the cause of such an error is simply glitches or bad connections, but it could possibly be the result of a hardware failure. In this article, I will show you how to troubleshoot audio problems on your Samsung TV.

Basic Troubleshooting

The first things to try are of course the simplest. If you have a picture on your TV but no sound, the problem might be as simple as having the “Mute” button the remote having been accidentally pressed. Grab your remote and unmute the TV by pressing the “Mute” button again.

Next, check what the input setting is on your Samsung TV by hitting “Source” on the remote and cycling through the available inputs. If your Samsung TV’s source is set to a component that you don’t have set up, then there won’t be any audio data coming in to be played.

Do you ever use a headset on your TV? Gamers, in particular, might be using a wired set of headphones plugged into an audio out jack, and if the headphones are plugged in, then any audio is being routed to that equipment, and you might not hear the sound playing if you aren’t wearing the headset. Assuming you never use a headset on your TV, check the headset port for any debris. Your TV may pick up something in the port which won’t allow the audio to route properly.

If you still don’t have sound, check all your physical connections between the TV and any hardware associated with it. This includes gaming consoles, satellite receivers, and cable TV boxes. Make sure that all the connectors are plugged in securely to the right ports.

Finally, check to see what output channel has been selected for sound. If you have external speakers connected to your TV, make sure your TV’s audio output goes to them. Conversely, if you’re not using external speakers, make sure the TV’s internal speakers are not disabled. You’ll find that information on the  (audio section of your TV’s on-screen menu.

Advanced Troubleshooting

If none of the above suggestions improve the audio problem on your Samsung TV, you’ll need to move on to some more advanced techniques.

The first thing to try is a standard old-fashioned power cycle. Turn off your Samsung TV and unplug it from the wall. Give it a minute so that any lingering charge in a capacitor or memory unit can fade. Then plug the TV back in and turn it back on. As with many other kinds of hardware, turning it off and on again can often resolve temporary or transient problems that are otherwise hard to diagnose.

Next, make sure your TV has the right language set in the information setup. Press “Menu” on the remote and find the section dealing with setup. Find the language/location setting, and make sure it is set to “USA”.

The last stage of troubleshooting is to run the built-in sound diagnostic test in Samsung TV’s support menu. Depending on the make and model of your Samsung TV, this test may be found in different places in the menu structure, but you should be able to find it regardless. Press “Menu” on the remote, then select the “Support” menu. From there, select the “Self Diagnosis” option and then the “Sound Test”. The TV should then play a melody out of the built-in speakers. If you hear the melody, then the sound problem (whatever it may be) isn’t in the TV’s components. If you don’t hear the melody, then either there is a problem with the sound circuitry in the TV, or with the built-in speakers on the TV.

Other Fixes

Based on our research, there are several other possibilities that affect the sound on a Samsung Smart TV. Other things to troubleshoot or try are:

  • Ensure that the Settings on the TV are set to the USA as your home country. By going to Settings and looking for a location or region option. Each TV model will vary so you may need to look for your model or use the owner’s manual to locate this setting.
  • Try using an external speaker or soundbar. Often, rerouting your sound to another device will bypass whatever issue your TV is having. Not to mention, a soundbar can greatly increase your sound quality.
  • Check other HDMI ports. Unplug all of your equipment and plug it back into different ports on your TV. Also, be sure to ensure that all ports are clean and free of any debris.
  • Check the HDMI Input Audio Format in Settings. Toggling between different options may bring back your audio.
  • Check your internet speeds using SpeedTest. If you’re streaming movies, or your cable box relies on high-speed internet to function properly, a slower speed could result in loss of sound to your TV.
  • Call Samsung for assistance with disabling Bluetooth capabilities on your TV. Any Bluetooth compatible device can have trouble routing the audio properly. Although you may not use this feature, there could be a glitch in the television that has enabled some sort of Bluetooth frequency.

If you’ve tried all the things in this article and nothing works, or perhaps you don’t have the option to add a soundbar, it’s probably time to take the next steps.

Next Steps

If your tests indicate that the problem is with the TV itself, you will have to decide between a repair job and a new TV. With TV prices steadily falling to ridiculously low levels, it is difficult to justify repairing any TV sets that aren’t brand-new and at the highest end; a replacement is usually cheaper than the repair. However, depending on how old your Samsung TV set is, you may still be under warranty and can get a new TV without any charge.

Contacting Samsung Support can be a hassle, but it may be your only resort to save your television.

 

16 thoughts on “Samsung TV No Sound – What to Do?”

Avatar Manuel Ibera says:
I set my volume to the right let say to 10 once I release the volume from the remote control it will slowly move itself to the left or back to zero. Reception is good
Avatar Buffalo Bob says:
I tried new setups on Samsung, speaker setups (all), power cycle Samsung, physically disconnect speaker (optical) and HDMI cables and reconnect. Samsung tech support did not have a solution. I have a low end Insignia speaker bar so I disconnected it and tried to get TV speaker sound back, could not. ……. The solution was DISCONNECT power to the ROKU, wait a minute, RECONNECT the ROKU power and the ROKU logo appeared and sound occurred again. POWER CYCLE THE ROKU
Avatar Carter says:
Unplug the tv….. cable box
.. ( if you got cable) wait a few seconds should work
Avatar Maria says:
Second time sound goes off on its own. We noticed that watching shows the sound might skip beforehand.
Smart TV is a oxymoron for Samsung anymore. TV is only one and a half months old!
Avatar Nicole says:
sound works when operating the remote, the minute I hooked up the Roku no sound plays. The Roku itself has been moved and works fine on other tv’s, so that isn’t the problem, Internal speaker is selected, and USA. I will try unplugging and plugging back in but are there any other suggestions
Avatar Josh K says:
My sound consistently goes in and out. I will see picture but no sound. I have had Comcast come out multiple times they say signal strength is good. I swapped out boxes to a supposed more advance cable box still have issues. Tried using different hdmi cables still same issue. I even returned tv and got a new one and still same issue.
Avatar nuge says:
same problem…. any solution?
Avatar Lisa Richardson says:
I have no sound on samsung tv and dvd player no sound or vision. I have tried swapping cables and switching off to reset. I cannot access the menu or settings on tv. Is there anything else i can do or is this a repair?
Avatar Jim says:
Watching cable on hmd1. Then sound cuts out. I have to switch the source from hand to tv input and then switch back to hmd and the sound comes back. Happens randomly on startup.
Avatar Rene says:
Hi Jim, I have the same issue. Did you find a solution?
Avatar Gary says:
I have no sound through both the tv and athena components. When I go to the sound menu it only highlights the auto volume, none of the other options are highlighted so i can’t access them to try adjusting. It does say that tv speakers are on.
Avatar John D says:
Thank you Marvin for your sound solution.
Sounds came back again. Weird.
Avatar Marvin says:
Scroll to the original set up and make sure the region or country is set to USA if set to Asia the sound will not come on.
Avatar Robert Ryczak says:
Sound is fine with Fios source; but when I change to the source for my peripherals, like DVD, VHS, laser disc players I have to jack up the volume to 100 (max) just to be barely able to hear the audio. Any suggestions?
Avatar alyssa says:
Thanks Marvin. It really worked. A real life saver. Godbless you
Avatar Marvin says:
Yes, go to the set up for the tv and find where it asked what part of the world or region and make sure you check USA.
I checked Asia because I was in the Philippines, wrong, no sound. Changed it to USA and the sound came on.
Avatar Suzanne says:
Hi, where do I find this on my Samsung tv? I see a place on my smart tv asking what language I want, but not the region.
I have a great picture, but no sound, yet I can hear the sound test! Thanks
Avatar Marvin says:
During setup when prompted to select the region I chose Asia since I was in the Philippines but the salesman pointed out that USA must be selected. Then the sounds started working. That simple, I couldn’t believe it.
Avatar Lovely says:
This worked! Thanks! :)
Avatar Brenda says:
I have the same issue. What is the solution?
Avatar Marvin says:
Yes, simply go to the original set-up on your tv and make sure you choose USA for it’s region. The sound will work now
Avatar Marvin Umbras says:
New Samsung smart tv., got it set up , connected to the internet, Netflix worked perfectly, switched source to cable and auto setup the channels, then scrolled through and stopped on several stations had fine pictures but absolutely no sound. Did a sound test and it was perfect, but no sound from any channel, just the show without sound.
Avatar Jacob says:
Hi Marvin having the same issue now. Were you able to resolve this?
Avatar Sais says:
Hey same issue here, find any solutions??

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