The Samsung Galaxy S8 and Galaxy S8 Plus has been considered one of the best smartphones. But it appears that some users complain that the screen keeps freezing on Galaxy S8 and Galaxy S8 Plus. At least this is the general context, because looking into these detailed reports, the device can also turn off unexpectedly, manifest lags when watching videos or playing games, and even significantly slow down when trying to multitask.
In today’s article, we’re going to show you three different solutions for tackling these general problems. Whether your smartphone freezes or lags, turns off suddenly or just slows down, one of these fixes will prove handy.
Solution #1 – Check the faulty apps
Depending on the context when this malfunction triggers, you could suspect a particular third-party app or not. But even when problems seem to manifest randomly, it could still be involved an app running in the background. To avoid making wild guesses, it is best to boot your Samsung Galaxy S8 into Safe Mode and see if the problem persists.
The Safe Mode is a special running mode with limited functions and services. Third-party apps that normally run on your device are no longer active when in Safe Mode. This means that if your phone works perfect in this mode, you can suspect one of those third-party apps that now is being blocked, therefore it couldn’t have manifested on this occasion.
To boot Samsung Galaxy S8 and Galaxy S8 Plus into Safe Mode:
- Turn off the smartphone;
- Press and hold the Power button;
- Wait until you see the text “Samsung Galaxy S8” on the display;
- Release the Power button;
- Tap and hold the Volume Down button;
- Press it until the smartphone finishes rebooting;
- Release the button when you see the text “Safe Mode” on your display, in the left corner.
Now that you are officially working in the Safe Mode, you should keep testing your phone for a couple of hours. If no freeze, lag or shut down manifests, like mentioned, you can suspect a third-party app. So, try to rewind whatever you did and first uninstall the most recently added apps.
Very important to remember, you should download those third-party apps from the Safe Mode and only after that you can boot normally and continue to use your Galaxy S8 or Galaxy S8 Plus like before.
Solution #2 – Verify the system cache
Clearing the cash is often reported to produce significant improvements in the functionality of a Samsung Galaxy S8 or Galaxy S8 Plus. If you’re not sure how to do it, here are the exact steps that you are required to follow:
- First, turn off the device
- Get the phone into Recovery Mode
- The moment you feel a short vibration of the smartphone, let go of the Power button
- Continue to press and hold the remaining two buttons
- Release the Home and the Volume Up keys only when you see the Android Recovery Screen
- Now that you have entered the Recovery Mode, you can start surfing through a list of options
- Use the Volume Down key to scroll down and highlight whatever you need and the Power key to initiate the process once you have highlighted it
- Activate the option labeled as Wipe Cache Partition
- Wait until it finishes and then use the option to Reboot System Now
When the smartphone restarts, your Galaxy S8 or Galaxy S8 Plus will run in the normal mode, with a fresh system cache. Hopefully, it will no longer freeze, lag, or slow down. But if it does, you have the ultimate solution presented right here.
Solution #3 – Restore the default settings
Restoring the default settings is also known as performing a factory reset. Through this process, your device will get a clean start, getting rid of everything you have personalized and added to it from the moment you have taken it out of the box. Since this one will also imply losing everything stored on it, do not forget to create a backup before you begin.
Other than that, you should know that there are two different methods to factory reset Galaxy S8 and Galaxy S8 Plus. You can do it from the phone’s menus or by using the Recovery Mode.
Method 1 – Galaxy S8 reset from menus:
- Turn on the device;
- Go to the Home screen;
- Swipe down the Notification shade;
- Tap on Settings;
- Scroll down and tap on the Backup and Reset option;
- Select the Factory data reset option and follow the prompts.
Method 2 – Galaxy S8 reset from Recovery:
- Turn off the device;
- Simultaneously press the Volume Up, Power, and Home keys;
- Release the Power button when the device vibrates;
- Release the two other buttons when the Android Recovery Screen appears;
- Use the Volume keys to highlight the Wipe Data/ Factory Reset option;
- Select it with the Power key;
- Wait for the factory reset to finish and use the Volume keys to highlight Reboot System Now;
- Use the Power key to initiate it and have the phone get back to the normal functioning mode.
This is how you troubleshoot a Samsung Galaxy S8 or Samsung Galaxy S8 Plus that keeps freezing!