How to Send a Message on Airbnb

If you’ve ever travelled on a budget, then you’ve probably heard of Airbnb. It’s a great way to stay somewhere nice without forking out a fortune, and depending on where you stay you might even make a new friend in the shape of your host.

That said, sometimes you’ll want to confirm that the details on the listing are still accurate, or you might have some other questions that you need answered before booking a stay with someone. Or you might need to chat with your host after booking. Let’s see how to send a message on Airbnb.

Sending a Message Before You’ve Booked a Stay

Spending your hard-earned cash on a holiday is a decision that shouldn’t be taken lightly. There are plenty of reasons why you might want to get in contact with the host of a listing before you commit to a booking. You might want to know if they’ll be there when you arrive, try and work out a discount of some sort, or maybe you just want to find out what channels the TV has.

Whatever your reasons, you’ll have to make an enquiry with the host before you can message them. This means you’ll need to put in a range of dates, and how many people will be staying, and send the enquiry through. You’re not committing to a stay by doing this, but even so try and use the dates that you think you’ll actually want to be there. That is, unless there’s an issue like the listing is showing up as unavailable during that period. Your host will appreciate it.


Here’s how to send an enquiry and get in contact with the host of a listing:

  1. Open your computer’s web browser.
  2. Navigate to or click that link.
  3. Log in to your Airbnb account.
  4. Type the name of the area you want to stay into the search bar, and hit Enter.
  5. Find the listing you’re interested in and click on it.
  6. Scroll down past the reviews to find the section about the host.
  7. Click on the Contact host button.
    contact host
  8. Click on Add date under check in on the right of the screen, and click on the date you think your stay will begin on the calendar.
  9. Now, click on the date when you think your stay will end.
  10. Click on the text box under the heading “Still have a question for [Host’s name]?”
  11. Enter the message that you want to send to the host.
  12. Click on the Send message button.

Finding Your Airbnb Inbox

Now that you’ve contacted the host, any replies that they send you will go to your Airbnb inbox. If you have an unread message waiting for you, then there will be a small turquoise dot to the top right of the word Messages. You can access them by clicking on the word Messages, which will open a drop-down menu with your unread communications.

If you want to see a list of all of all messages that you’ve send and received on your Airbnb account, then you just have to click on the View all option on this drop-down menu. Alternatively, if you’ve already logged in to your Airbnb account, then you can point your browser to or click that link, and it will take you directly to your inbox. You can use this to continue to communicating with hosts after you’ve sent your initial enquiry.


Sliding into Your Airbnb Inbox

Clear communication is an important part of any holiday stay, and this goes doubly for a service like Airbnb. When you are staying at someone home, you want to be sure that the ground rules are clear, and that the pictures and listing are representative of what you’ll be getting when you arrive.

What are your experiences with Airbnb? Have you had any issues communicating with hosts? Tell us all about it in the comments section below.

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