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Snapchat Keeps Logging Me Out – How to Fix

Posted by Anna Middleton on May 9, 2019
snapchat keep logging me out how to fix

Opening Snapchat just to find that you need to sign in again can quickly become frustrating. But it can also indicate serious issues with the app.

By default, once you sign in to your Snapchat app, it should keep you signed in until you manually sign out. If Snapchat keeps logging you out automatically, that’s a sign that something is not right.

But you don’t have to worry right away, as most of these glitches can be easily fixed once you find the cause. This article will go through the most frequent causes and solutions to your Snapchat logging you out repeatedly.

Updates and Background Refresh

Snapchat will sometimes simply log you out due to its ‘Background App Refresh’ function. This happens when the app receives an important update. The app will just ask you to log in again and you are good to go.

However, sometimes a glitch may happen where this background refresh keeps repeating. Every time you close the app, the system will force the background refresh to happen, logging you out.

To see if ‘Background App Refresh’ is what’s causing your Snapchat to log out automatically, you should turn it off.

Turn off Background Refresh on iPhone

To turn off background refresh on iPhone, you should:

  1. Open ‘Settings’ in the app menu. (Gear icon)
  2. Enter ‘General’ in the ‘Settings’ menu.
  3. Tap ‘Background app refresh’.

snapchat keep logging me out - screenshot 1

You can turn off the background refresh for all the apps if you select ‘off’ on the top of the menu. If you want to try it out only for Snapchat, find the app on the list and tap on the toggle on the right.

Turn Off Background Refresh on Android

To turn off background refresh on Android, you should:

  1. Open ‘Settings’ from the app menu.
  2. Look for ‘Network and Connectivity’.
  3. Find ‘Data usage’.
  4. In the ‘Data usage’ menu, look for ‘Mobile data usage’ at the bottom.
  5. Tap it.
  6. Find the app at the bottom of the menu. In this case, it should be Snapchat.
  7. Tap on it.
  8. Tap “Allow background data usage” to disable it.

Third-Party Apps

If you use third-party apps along with your Snapchat, they could be a reason for Snapchat logging you out. When you download a third-party app for Snapchat, it will ask you to allow it access to certain Snapchat features.

Some of these third-party apps can threaten your privacy. If Snapchat recognizes the apps as threating, it will log you out of your account to keep you safe. This is a common occurrence, especially if you have an iOS device.

To fix this, remove any installed apps that required access to your Snapchat features.

Maybe You Are Logged in On Multiple Devices

If you linked your Snapchat account to different devices, you may get logged out repeatedly.

To check out if this is the case, you can:

  1. Open Snapchat.
  2. Open your ‘Camera screen’ (the screen before you take a snap).
  3. Tap the profile icon on the top-left of the screen.
  4. Go to ‘Settings’ (Gear icon).
    snapchat keep logging me out - screenshot 2
  5. Tap ‘Login Verifications’.
  6. Select ‘Forget Devices’.

You will see a list of all the devices you linked with your account. For each device that you want to forget, tap the ‘X’ icon next to it. The best way to test this issue is to forget all devices and try to sign in from your primary device.

Your Account Might Be Hacked

This one is not as common, but it is the most severe issue.

You may notice strange activities on your profile. For example, you might see messages you don’t remember sending, contacts you don’t remember adding. Other people may point out you that you’re posting something weird. This usually means that somebody hacked into your account.

It might sound disastrous, but you can usually fix this issue by following these steps:

  1. Follow steps 1-6 from the previous section to sign out from all devices.
  2. Go to Snapchat Support and change your password.
  3. Verify your phone number and e-mail address.
  4. Log in to your account again.

This is usually enough to make the intruder go away. Then, you should try to remove all the unknown accounts and check all the messages, removing all traces of the hacker’s activity.

What If Nothing Works?

Changing your passwords and logging out of all devices usually does the trick. In very rare cases, the problem persists.

If you are still having trouble staying logged in to Snapchat, the best step is to visit the Snapchat Support page and ask for assistance.

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