Sound Not Working in Snapchat – What to Do


Lots of Snapchat users have complained, claiming that sound isn’t working on their app. For example, they might play a Snap Video or a Snapchat story and don’t hear any sound. This has actually become a very common problem across all other social media platforms as well (Instagram, Facebook, etc.).

There are many possible causes for this issue. Some of them are more serious than others. Luckily, there are also a few easy methods that usually solve the problem. This article will show you what to do when your Snapchat sound stops working.

NOTE: The following methods will work on both Android and iOS devices.

Check Your Phone’s Silent Mode

You wouldn’t believe how many people forget about the basic features on their phones. With that in mind, you should check your phone’s Silent mode before you go any further.

You might have just put your phone on Silent mode by accident and have forgotten to turn the sound back on again. Most smartphones won’t play Snapchat sound or sound in any other app when Silent mode is turned on.

To fix this, disable your phone’s Silent mode and enable auto sound play so that sound is always played when you enter the Snapchat app, regardless of the mode your phone’s in (if your phone’s operating system has such a feature).

Turn Your Phone’s Volume Up

There are four different volume settings on your mobile phone. These settings are Ringtone, Media, Notifications, and System. You can configure all of them however you’d like.

The Media and Notifications options are of interest to the problem at hand. Make sure that both of these options have the volume enabled and turned up. You can access these configurations by pressing your phone’s volume button and then tapping on the Settings icon that will pop up next to Ringtone.

Volume Settings

You can also check a certain Snapchat video and turn the volume button up as soon as it starts playing. This will immediately crank your Media volume up.

Turn Off Your Phone’s Bluetooth

If you have connected your mobile phone to speakers (or similar devices) via Bluetooth, it might be that the speakers are still using your phone’s sound. Try turning your phone’s Bluetooth off and playing Snapchat stories again.

Reboot Your Phone

In case none of these methods have done the trick for you, simply reboot your phone. It could be that your phone’s cache memory has become full or that there’s something wrong with your phone’s operating system (Android or iOS).

By rebooting your phone, you will refresh its temporary memory and also fix temporary bugs.

Reinstall Snapchat

Reinstalling the Snapchat app should be your last resort. If you have tried everything that we have mentioned, it could just be that there’s something wrong with the app itself.

If there was a recent update, the files might not have downloaded correctly. It could also be that another file you have downloaded has corrupted the Snapchat files.


Either way, uninstall and download the app again. This won’t delete your Snapchat account and everything will be the same as it was. The only difference is that you will automatically download the latest version of the app.

Check Sound on Your Other Apps

This is where things can get a bit serious. If the sound isn’t working in other apps and not just Snapchat, there might be something wrong with your phone’s hardware. It often happens that people drop their phones and the speakers stop working correctly as a result.

If that’s the case, you will need to hand your phone over to a professional for detailed diagnosis.

Snapchat Sound Restored

Sound problems in Snapchat are very common, but they are also very easily solvable. Hopefully, one of the methods described in this article has helped fix the issue and you can once again hear sound in Snapchat.

Do you know of some other possible cause of Snapchat sound issues? If so, do you also know how it can be fixed? Share your tips in the comments below.

5 thoughts on “Sound Not Working in Snapchat – What to Do”

Avatar Shyanne Daugherty says:
My volume isn’t working and I’ve tryed half of all of these and I have a iPhone
Avatar Jonathan says:
Mine still isn’t working an i tried all of them it’s when i call my cousin he can clearly hear me but i can’t hear him
Avatar violet says:
Same I don’t understand
Avatar Jen says:
The only thing that doesn’t work on snap chat is my Bitmoji doesn’t make any noise no matter what I do
Avatar Munawar ali says:
I had the same problem. In my case, i didn’t gave Snapchat the microphone usage permission. Thats why it was not recording voice. I went in Application Manager and selected Snapchat. There i gave permission of microphone. And it worked.
Avatar Angel says:
I couldn’t hear snapchat at all, I uninstalled it and reinstalled it still didn’t work but then I FIGURED IT OUT ! When your on a video on Snapchat press your commute button up then press it down and it should work.
Avatar summer says:
what is the commute button?
Avatar P says:
That worked. Up volume, then down.

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