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How To Fix Sound Problems with Chromecast

Posted by William Sattelberg on October 26, 2018

Google’s Chromecast is one of our favorite ways to watch movies, TV shows, and other content straight from your phone, tablet, or laptop. Instead of having to fuss around with a remote and an interface on your television, Chromecast allows you to beam content directly from your device through the web from nearly any Android (and some iOS) application, including Netflix, Hulu, YouTube, and Google Play Movies. Since everything you play is straight from your phone, you don’t have to worry about dealing with menu systems and other services that are difficult to navigate. And with the current generation Chromecast devices only costing $35, it’s one of the cheapest ways to get into streaming videos and music on your devices.

If you recently picked up a Chromecast but are having difficulties hearing any sort of sound from your television while watching or listening to your favorite shows and movies, it can be a frustrating experience. Sure, the Guardians are saving the galaxy all over again on your display, but what’s the point if you can’t hear the killer soundtrack as they crack jokes and defeat evil. Don’t stress too much, though—fixing sound problems through your Chromecast isn’t as difficult as you might think it is. All we have to do is pinpoint the problem causing an error in sound playback, and we’ll be back to your movie night in no time.

Checking Your Television’s Settings

Let’s start with some basic sound solutions to kick things off. Technology is often buggy and imperfect, and this includes when you’re using a device as simple as a Chromecast. Ensure the sound issue isn’t coming from your television by checking your volume level and testing a different device for sound output (such as a game console or a cable box). Also make sure to check the settings of your television to make sure your speakers are enabled, and that your audio output is set to “fixed.” Most modern televisions have a built-in option to disable the television speakers in order to use a home theater or surround sound system. You can also try turning off and unplugging your television for a few minutes, as well as factory resetting your television inside the settings menu of your monitor. Finally, if you’re using a stereo system to power the audio side of your home theater, ensure that your audio system isn’t malfunctioning.

Once you’ve checked your television, try switching your Chromecast to a different HDMI port on your television. Your Chromecast is also powered by a microUSB cable, and so to ensure your Chromecast device is receiving enough power, make sure it’s plugged into a fully functioning USB port. Some televisions have a “service” USB port built into them; this won’t work on your Chromecast. If you’re unsure whether the USB port on your television is supplying your Chromecast with enough power, you can switch to using an AC adapter. The 4K-supported Chromecast Ultra, meanwhile, uses a dedicated AC adapter, which means you might want to try a different outlet.

Troubleshooting Your Chromecast

After you’ve ensured your device is being supplied with enough power to function correctly, you can also try to restart your device to ensure that it’s functioning properly. To do this, open (or install) the Google Home application on your device, tap the Devices button in the top-right corner of your display to view your currently available Chromecast devices on your network. Select your device, tap the triple-dotted menu button in the top-right corner, and select Settings. Tap the “More” button to view additional settings, and tap on “Reboot.” This will begin the reboot process for your Chromecast, which should fix any issues with both visuals and sound. Alternatively, you can simply unplug the device from its power source, forcing a reset.

 

If sound is still an issue from your device, make sure that the volume on your phone is turned up for Chromecast. Though you can control the volume of your Chromecast streams with your standard volume control on your remote, Google also allows you to change the volume of the Chromecast device by using the volume buttons on your phone. Just make sure that you have some kind of content playing from your phone or tablet on your Chromecast, and use the volume rocker on your device to increase the volume as you normally would.

Alternatively, try to stop the stream from your phone or device to the Chromecast and restart the stream. If the sound problem is spawning from the application, restarting the stream will force Chromecast to reload the URL from which it’s accessing the video or audio feed. You can also try force closing the application on your device to see if the problem is coming from the app itself, instead of the Chromecast device. Finally, if you’re streaming from Chrome on your Chromebook or other computer, you can use the built-in Chromecast extension to ensure audio is optimized for sound. Tap on the extension in Chrome, select your Chromecast device, and select “Cast this tab (optimize for audio).”

Finally, you may want to attempt to factory reset your device. We have a full article on all the methods for this here, including how to factory reset the device without it being connected to your home network, but the main method for resetting the device uses the Google Home app we already discussed. To reset your device using the app on your phone, tap on the Device icon inside the app and select the Chromecast device in your app. After selecting your device’s settings menu, you’ll want to click on the triple-dotted icon inside the settings to select the factory reset option. Google Home will prompt you to ensure that you want to reset your device; once you confirm your selection, you’ll be able to completely reset your device with preferences to test the audio again.

If you’re still experiencing problems with your Chromecast after you’ve tested these solutions, and you’ve ensured it isn’t another piece of A/V equipment in your setup, the next-best step is to contact Google for a warranty replacement.

Fixing Chromecast Audio Devices

We should also mention some Chromecast Audio-specific tips for fixing your audio streams. The Chromecast Audio is less popular than its older, video-friendly brother, but it’s no less an interesting device and can be great for those who have excellent sound systems and are looking for something that functions better than Bluetooth ever could. Having audio issues on a device made specifically for audio can be a real pain, even more so than the traditional Chromecast device, but you aren’t out of luck if your Chromecast Audio device is giving you a headache. In addition to most of the tips above, here’s a few Chromecast Audio-specific tips you may want to consider with your device.

First, we need to dive back into the settings menu of your device in Google Home. Open up your Chromecast Audio settings as described in our previous section and find the Sounds section. Unlike a traditional Chromecast device, the Chromecast Audio provides you with a new, never-before-seen setting here: full dynamic range. If you’re unsure about whether or not you want to enable this setting, you should leave it off. Full dynamic range is designed for premium audio hardware, like Hi-Fi audio systems and AV receivers. If you’re trying to pump sound through a $30 pair of computer speakers from Amazon, this setting can actually cause distortion and improper volume increases on your device, and therefore, you should leave it off. If you’re having difficulty listening to your music, ensure this setting is disabled.

If you’re still having issues with sound on your Chromecast Audio, you’ll also want to ensure there’s no problem with the 3.5mm cable used by the device. Unlike on typical Chromecasts, the Chromecast Audio uses a modular, analog 3.5mm jack and cable that can be damaged, but also can be replaced. Ensure the cable is pushed into both your receiver or speaker and the Chromecast Audio unit, and also try testing the unit with a different aux cable. If you can’t get any sound out of the device, you may need to consider replacing the unit, as the 3.5mm jack may be dead or damaged.

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Like most technology, Google’s Chromecast has its faults, including occasional hiccups and glitches when attempting to stream media. Since your Chromecast device is simply loading a URL onto your television to playback your favorite Netflix shows, it’s no surprise that problems can occur from time to time, and there’s nothing quite as infuriating as the sound on your entertainment cutting out. Typically, this issue can be fixed simply by turning your television off and on, or by switching the USB port powering your Chromecast, but of course, these problems can often have all sorts of causes and fixes, so keep trying our solutions above until you’ve solved the problem. You can do a lot with your Chromecast once you get it working properly, so let us know which fixes worked for you in the comments below.

30 thoughts on “How To Fix Sound Problems with Chromecast”

Sasa says:
Hi, I am using google cast 2 since was launched, for a few years now, never had any issue, mostly streaming from android phone, laptop, it was never touched since was pluged in Sony TV or rebooted, sound system connected to TV, youtube content in full HD, music videos anything else working, sound and vision perfect.
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Stinkydurian says:
I have the same audio distortion when using Chromecast with Netflix when output movies with 5.1 surround on the tv’s speakers. Changing to stereo does solve the problem. However, I’m thinking to invest on a 5.1 soundbar and connect to the TV’s HDMI ARC to watch Netflix. Do you think this will work, or the distorted, highpitch will come back?
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Andy says:
I use it to stream video from my Samsung phone to a monitor that has built-in crappy speakers. I cannot find how to only cast the video while still sending the audio to my bluetooth receiver. It’s either no casting and audio goes correctly to the bluetooth receiver or casting the video (and audio) and have the sound come out of the monitor wrongfully ! The monitor has no option to internally disable sound or sound input so it has to be defined on the sending side. Anyone ?
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Andrew says:
when i cast my netflix the sounds always too low at conversations but then the sound goes too loud while on action scenes
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Jeannie says:
My issue is mirroring from my laptop to the tv. I can cast from my phone with no sound issues at all. I have rebooted my laptop and turned tv on/off.
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Brett says:
Ive had Chromcast for ages – never worked. All of these suggestions DONT work. You have to STOP casting and RECAST (SOOOO tedious) and that fixes the problem until Chromecast craps out again shortly after. Staggering worlds richest company cant fix this – Im no fan of Apple but at least if the tech universally craps out they offer a full refund. So tedious. Room for RELIABLE competition. Any suggestions?
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Michael says:
I have this same problem. I will cast something and it will work fine for the most part, but if I have to rewind the video AT ALL (sometimes its as simple as moving the mouse TO rewind), it just messes up the sound and I have to turn it off and recast it. What is it with that?
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Trev Rich says:
I get the problem with Netflix.
The work around is to pull up audio and subtitles in Netflix and set it to English stereo. Not Dolby. Problem is you have to do it for every episode!!!
So annoying…
Brad Down says:
For Netflix you can go to the subtitles menu and change the audio format. I changed from surround to stereo and it works. Some apps eg. Stan don’t have the ability to not force stereo so I think the Google hone app probably needs to be able to force stereo.
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michelle says:
Thank you so much for this. Sorted !
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KO says:
When using Spotify (iOS) and switching from one Chromecast Audio to another, an annoying message is sounding from the unit being switched from. «The music stopped because…».

Is this a Chromecast feature or Spotify feature or iOS feature), and how to disable it?

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Ren says:
You really do have to switch hdmi ports, which is just ridiculous. All this money for an expensive chromecast ultra and it works worse than the older chromecast. I bet tomorrow there will be another issue with it.
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Anon says:
My guess is this is a hardware issue. There are so many forums websites and what not regarding this problem and it inexcusable that Google stays silent on this .You can’t fucking sell a broken product! If there is a hardware error they should fix that!

I know how to use it. I am using the provided cables. It simply is unreliable. The worst part about it is when it works, it’s awesome. When it doesn’t, it’s one of the most frustrating things to fix regarding tvs.

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Multi Destines says:
CHROMECAST & CHROMECAST ULTRA PERMANENT AUDIO/VIDEO FIX …

UNTIL THE NEXT BUG

Hello Guys,

Just want to share with you the unique solution I have been finding myself to fix alll my Chromecast issues. Either no audio nor no Video or nothing at all

usually I am a google fan, but on this one, it’s a SHAME

The solution is quite Drastic :

>>>>>>>>> UNPLUG ALL YOUR DEVICES OF THE ELECTRIC CIRCUIT <<<<<<<<<< ( off the wall))

( switch off and restart all your Multi plugs behind your tv, or if your chromecast is on a single plug directly off the wall , unplugg it from tthe wall and turn your tv off)

Trust me it works I have tryied all of the things said on the forums, but this is the only thing that works for me everyday. And YES , I SAY EVERDY DAY because the chromecast ( ultra in mycase) crashes almost every 1 or 2 days. Which is a shame for Google. Especially for people like me that have a android tv and therefore who have no choice than having a chromecast to stream devices to my tv. A SHAME !!!I

THIS IS THE ONLY WORKING SOLUTION I FOUND SO FARD , i will recommand to always turn off you Tv, PS4, Blueray or whatever before unplugging in order to protect your device for any eletrical dammage due to unconventional unplug.

The other solutions you will find on the forums are

Change ythe HDMI Slot of the chromecast
Reboot the chromecast via the google chrome app ( Google Home)
Restore factory settings via the google Home app or thanks the physical button on the back.
Double check the setting of the streaming your ussing
Etc

BUT REALLY i PROMISE , BEST THING IS TO UNPLUG EVERYTHING FOR A FEW SECONDS, IT IS DRASTIC BUT AT LEAST IT WORKS DIRECTLY AND EVEN THIS MEANING, REBOOTING YOUR ROOTER ( Internet modem) then lets say that we have no choice. Especially if you have your chromecast plugged in a multiplug devices.

CHEERS

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Trevpr says:
Cast from iPhone Spotify to powered speakers
The sound is weird – like the vocals have been turned down and it’s the backing track – better on the Spotify radio
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Jerry says:
I get static and choppy sound when I try to cast from my chromebook. Casting from my phone = no sound problem. Why? It’s obviously not a chromecast problem but a chromebook problem…
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Dennis Leman says:
Chromecast desktop to TV worked on day one and on day two no audio. After fiddling with a lot of settings, reinstalling everything and so forth with no joy I finally switched HDMI ports. Works .. 🙂 .. !!
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Auirmar says:
I did everything above and the sound, after 30 minutes trasmitting from my notebook to my TV, sudeenly stops. Exactly 30 minutes after the movie/series/etc starts, it suddenly stops and I have to reconect chromescast all over again with my TV. Does anybody know what is it about?
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Bob says:
Did you find a solution? I am having the same problem. sound stops after 30 mins. Bob
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Dawn says:
THANK YOU!!!! Changing the port solved the problem, it was driving me crazy, now I can binge-watch the rest of the day. 🙂
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BOB says:
If I go to the main HDMI then I don’t have sound for my cable. So I have to keep changing back and forth? Kind of defeats the purpose
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ANDREE-ANNE GIROUARD says:
Hi. I have Netflix and able to connect to Chrome cast with no issues. The sound is on. However problem stats if I click pause. The sound doesn’t return even after disconnecting and reconnecting. Any ideas?
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Andrew Tuttle says:
This is the exact same problem I’m having. So frustrating! If you find a fix please share. Thanks

Galaxy S7 > Netflix > Chromecast > Vizio 4k smart TV

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Maarten says:
Thx! Problem solved!
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Paula Lewis says:
I’ve been the same problem with sound on my Netflix and casting to my Chromecast, thing is not all the shows or movies has a sound issue.

But it seems that most of the new shows won’t play sound I go to the older programs and I hear the sound just fine.I play you tube or anything else and stream it no problem, it just seems to effect netflix and I only have one HDMI port.

I’m just not sure weather is Chromecast, Netflix or my TV that has the issue.

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Lynsey says:
Did you find a fix as I’m having this same issue
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shahruh says:
i recently downlaoded kodi, and trying to play it on my tv through chrome cast. the picture is coming but no sound.
the sound of youtube and netflix comes perfectly on the tv, but not kodi

pls inform how to get sound

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Foo says:
My Chromecast has a crackling sound and no audio at times. I tested on two different TVs yielding the same problem.

I’m not sure if it’s the HDMI cable on the Chromecast or the audio processor chip giving issues.

I’m thinking how to replace the Chromecast internal HDMI cable connected to the motherboard.

Disappointed.

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erich h says:
Same here, the last time this happened , it died a few weeks later. foo, I’m curious to see if yours died yet, being your post is 5 months old now? I bought a second one a year ago and now this one is doing it too. Thanks
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Lisa says:
I have chromecast working but it only plays through HDMI3. Even though i have it plugged into HDMI1 on the side of my TV. I assume because it doesn’t play on HDMI1, I am unable to get the audio to go through the 5.1 speakers. Is there something in the TV settings I could change? All other HDMI ports are taken.
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adela says:
Chromecast has nothing but problems. I am truly shocked that they would go to market with a product that is so flawed.
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Larry says:
Anything I download to my Lg tablet will play movies from showbox fine.I use es file explorer for play back.As well installed All Cast and movies play fine. But recorded tv shows from Showbox or streaming I get picture I get no sound and there is a sound speaker ivon w no sound on tbe screen. How can I get sound on tv shows asxwell as my movies? Again movies from Showbox have sound only tv shows do not?
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David Hilton says:
Since an update my Nexus 7 no longer streams sound on my Chromecast. The picture is ok.
Any suggestions?.
Thanks.
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Rebecca says:
yes, i have a suggestion. Try turning your tv off, and then back on again.
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David Hilton says:
Since a software update my Nexus 7 has stopped streaming sound on my Chromecast.
Any suggestions?.
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Emma says:
Hello! Im having some serious problem with my audio on my chromecast, it’s not in sync and the sounds is sparky as well. I have tried everything on the chromecast website, switching HDMI port restarting the tv, chromecast (even factory resetting it) and the router. I have also tried casting from both my computer and Android phone, looked into the advanced installation of the sound for the chromecast. I dont have any speakers to plug into the tv. But the thing is that its a brand new TV and the chromecast worked fine on my old one. No idea what the problem could be…
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James says:
My case is a little different. I have been using my Optoma projector with chromecast for months without an issue. Got up this morning and no sound from the projector, either from the Chromecast or the BlueRay player, so the problem is apparently in the projector, not the chromecast.

I’ve already confirmed the audio for the projector is on and rebooted the chromecast.

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liz says:
i am able to view from pc and from ipad both to the tv.. great video quality but no sound.. what am i doing wrong
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