DoorDash is very transparent toward its drivers and allows you to view your DoorDash reviews within the driver app. The customer reviews are critical, bear that in mind.
In this article, you’ll find out essential things about your Dasher rating, why it’s so important, and how to see it. Read on for details.
How to See the Reviews
Here’s how to view your ratings:
- Launch the DoorDash Driver app on your phone or tablet.
- Tap on the Rating option.
- You can see the customer reviews here alongside detailed info about your Dasher stats.
This app is very polished and simple, with straightforward UI. Remember to use the Schedule section to make plans for deliveries, check the Earnings section to see how much you’ve earned on a given day, month, or week. The Account section is for changing your personal or vehicle info and app customization.
Reviews are critical, but your overall Dasher score is the most important stat. Many factors go into it, not just customer reviews. To get a customer rating, you need to make at least 100 deliveries, if all of the customers rate you.
It is unlikely to happen, so you’ll need to make even more deliveries. Note that these ratings have nothing to do with the food. They pertain to customers’ experience with you. Customers have a month to review you, so don’t expect to get a quick review every time.
Some of them just skip reviewing altogether. Also, remember that a customer can’t rate you if you haven’t completed the order (delivery). Your customer score is one of the most important determining factors because DoorDash can deactivate you if it is lower than 4.2.
Other Important Factors
Besides the customer score, you also need to have a high completion rate. In other words, most of your deliveries have to be successful. DoorDash understands that a lot can go wrong during the delivery, so they set the required rate to 70%.
In some cases, you are forgiven if you fail to complete an order. These cases include:
- If a customer changes the delivery address to a place, you don’t want to visit.
- Closed restaurants.
- If your DoorDash card gets declined during the pickup.
- If DoorDash or the customer cancel the order.
Never unassign orders in these scenarios. If you unassign an order yourself, then you won’t be forgiven.
There is also your acceptance rate for orders via DoorDash. It does not affect your score, but you can use it for personal reference. The only time when the acceptance rate is essential is if you want to apply for catering (Drive orders). Then your acceptance rate must be 80% or above.
Lastly, there are delivery time stats, but these also have no impact on your work. Don’t rush the deliveries to keep this rating high, since it won’t bring you any benefits.
Your Dasher Stats Change Over Time
Note that all of your stats will change as the new reviews roll in. The older ones will simply get overwritten by the new ones. Still, you’ll have the average score that can vary, usually not too much.
However, you shouldn’t worry about it. The minimum 4.2 score is not hard to achieve, and neither is the completion rate standard. If the customer is rude or too far away, you can choose to unassign their order without consequences.
Try and complete as many of your deliveries if you can, though. Don’t deliver in an area too far away from you. Note that sometimes the lousy rating will stick with you because not enough people leave reviews.
Don’t stress it. If you’re doing your job right, your rating will improve over time. Here are some tips for a high customer score:
- Try and always be polite to the customer and mind your manners and hygiene.
- Lower the speed when driving up or away from their house.
- Take care not to touch any of the customer’s possessions.
- Be reasonably quick, so the food doesn’t get cold.
In case your ratings on DoorDash go awry, don’t let it affect you. You can improve customer reviews if you follow tips in this article. Take care while driving and delivering in general. If you don’t feel like it, take some time off, nobody is forcing you to work, and you’re not under a contract.
Are you satisfied with your reviews? Do you have any tips for novice Dashers? Join the discussion in the comments section below.