‘We do not have sufficient information to reset your security questions’ – How To Reset Apple Account
Are you seeing the message ‘We do not have sufficient information to reset your security questions’ when trying to reset your account? Trying to log in but have forgotten the answers to those questions? You would be amazed at how many times people do this. If you’re seeing this message, this tutorial should help.
When you first create your Apple account to get your Apple ID, you are asked to provide security questions and answers to help verify you. Then, if you forget your password or are locked out of your account you can gain access to it by answering those questions. That’s great in theory. You come up with a couple of questions from the list provided and type in the answer to each. Downloading apps, recovering backup information, and pretty much everything else involving your Apple account depends on your ability to log in.
Apple’s security and verification process is quite difficult for users who do not have the right information. If you’ve forgotten your password, Apple ID, verification questions, and your account information (like email or phone number) is out-of-date you’ll have to try a few things to get back into your account.
Resetting Apple security questions
If you cannot log into your Apple account, you should visit iforgot.apple.com. You can add your Apple ID, choose to reset your password or reset your security questions. To change the password you need to know the answers to your security questions. To reset your security questions, you need to know your password.
If you do know your password, you can log in and select three security questions and provide the answers. If you don’t know your password or security answers things get a little tricky.
- Visit the website and log in with you Apple ID and Password
- Select Security and then Change Questions.
- Select Reset your security questions in the popup box.
- Select your rescue email inbox for a link.
- Follow the link and select Reset Now on the new page.
- Sign in with your Apple ID.
- Select your new security questions and provide the answers.
- Select Update to save.
If you cannot log in to reset your questions, you can attempt to reset your password. Depending on your security preferences that are already set up, you may get an access code to another Apple device which will give you the option to reset your password. You can reset your password from an existing Apple device by going into the settings and Selecting Password & Security, although this only works if you are already signed in on that device and know the Passcode to the unlock screen.
When typing in the answers to your security questions capitalization and punctuation are important. If you’re a stickler about grammar and punctuation try capitalizing your answers. Unfortunately, this makes answering these questions a lot harder, even if you know the answers; you may not know how you typed it when you were 15 years old!
We do not have sufficient information to reset your security questions
There are a couple of things you can do if you don’t remember your password or answers to your security questions. The first is to try to log in using your backup email and the second is to contact Apple Support.
- Visit this page and select your Apple ID.
- Enter your backup email address and have a verification email sent there to reset your password.
- Follow the link in the email to reset.
This is a useful method if you still have access to the emergency email address. If you haven’t updated it in a while and no longer have the login for it, your best option is to try to regain access to that email address.
If the email host is still available, try following the verification steps to log into that email account. Most email providers have more relaxed verification methods than Apple does. Once you’ve logged into the old email, you can begin receiving verification codes to get your account back.
Two Factor Authentication
If you’re having trouble with your security questions there is another option. Setting up two-factor authentication means a login code will be sent to the devices you’re already signed into.
You can do this on any Apple device that supports iOS 9 or later, so even if you have an older iPhone or iPad that is still logged into your account, simply connect to wifi and follow these steps:
- Visit Settings on your device
- Tap on your name at the top (this is where your Apple ID info is located)
- Tap on Password & Security
- Tap on Two-Factor Authentication
- Toggle the option ‘On’
Using this method you can instantly log into other Apple devices bypassing the need for security questions. As long as your phone number and email address are up-to-date. If you ever change your phone number be sure to update it through the Apple settings otherwise you’ll have issues getting the login codes.
If you’re already past this point and can’t log in because you no longer have the phone number, there are a few things you can do.
- Have the code sent to Apple another device that you’re logged into
- Contact Apple (1-800-My-Apple) or visit the website.
There is a waiting period and a lengthy verification process to get your account back. You may be asked to confirm the credit card you have on file, your security questions, and even the date you purchased an Apple product.
Contacting Apple Support
Apple’s Support team is exceptionally helpful, but they can only do so much for you. If you lose your password, they will need the answers to your security questions for you to gain access to your account. If you cannot remember those answers, they will put your account into an account recovery status.
Apple uses a blind system to help maintain security. The support operator will only see the questions and have empty boxes to input the answer. They do not see the answer and do not have access to those answers. Nobody does as they are encrypted by the system. You give them your security answer, they type it into the box and the system will tell them whether it is correct or not.
Account recovery places your Apple ID on hold until it can be properly verified. You can provide certain information to speed up the process (like the credit card on file).
The security system built around Apple is designed to protect you and your personal details. That’s great but if you forget your login, you’re out of luck. If you really cannot remember your password or security answers and cannot work with Apple Support to gain access, you’re going to have to set up a new account. You will lose all purchases from your old one and access to all your premium apps though.