‘We do not have sufficient information to reset your security questions’ – How To Reset Apple Account

Are you seeing the message ‘We do not have sufficient information to reset your security questions’ when trying to reset your account? Trying to log in but have forgotten the answers to those questions? You would be amazed at how many times people do this. If you’re seeing this message, this tutorial should help.

When you first create your Apple account to get your Apple ID, you are asked to provide security questions and answers to help verify you. Then, if you forget your password or are locked out of your account you can gain access to it by answering those questions. That’s great in theory. You come up with a couple of questions from the list provided and type in the answer to each. Downloading apps, recovering backup information, and pretty much everything else involving your Apple account depends on your ability to log in.

Apple’s security and verification process is quite difficult for users who do not have the right information. If you’ve forgotten your password, Apple ID, verification questions, and your account information (like email or phone number) is out-of-date you’ll have to try a few things to get back into your account.

Resetting Apple security questions

If you cannot log into your Apple account, you should visit iforgot.apple.com. You can add your Apple ID, choose to reset your password or reset your security questions. To change the password you need to know the answers to your security questions. To reset your security questions, you need to know your password.

If you do know your password, you can log in and select three security questions and provide the answers. If you don’t know your password or security answers things get a little tricky.

  1. Visit the website and log in with you Apple ID and Password
  2. Select Security and then Change Questions.
  3. Select Reset your security questions in the popup box.
  4. Select your rescue email inbox for a link.
  5. Follow the link and select Reset Now on the new page.
  6. Sign in with your Apple ID.
  7. Select your new security questions and provide the answers.
  8. Select Update to save.

If you cannot log in to reset your questions, you can attempt to reset your password. Depending on your security preferences that are already set up, you may get an access code to another Apple device which will give you the option to reset your password. You can reset your password from an existing Apple device by going into the settings and Selecting Password & Security, although this only works if you are already signed in on that device and know the Passcode to the unlock screen.

When typing in the answers to your security questions capitalization and punctuation are important. If you’re a stickler about grammar and punctuation try capitalizing your answers. Unfortunately, this makes answering these questions a lot harder, even if you know the answers; you may not know how you typed it when you were 15 years old!

We do not have sufficient information to reset your security questions

There are a couple of things you can do if you don’t remember your password or answers to your security questions. The first is to try to log in using your backup email and the second is to contact Apple Support.

  1. Visit this page and select your Apple ID.
  2. Enter your backup email address and have a verification email sent there to reset your password.
  3. Follow the link in the email to reset.

This is a useful method if you still have access to the emergency email address. If you haven’t updated it in a while and no longer have the login for it, your best option is to try to regain access to that email address.

If the email host is still available, try following the verification steps to log into that email account. Most email providers have more relaxed verification methods than Apple does. Once you’ve logged into the old email, you can begin receiving verification codes to get your account back.

Two Factor Authentication

If you’re having trouble with your security questions there is another option. Setting up two-factor authentication means a login code will be sent to the devices you’re already signed into.

You can do this on any Apple device that supports iOS 9 or later, so even if you have an older iPhone or iPad that is still logged into your account, simply connect to wifi and follow these steps:

  1. Visit Settings on your device
  2. Tap on your name at the top (this is where your Apple ID info is located)
  3. Tap on Password & Security
  4. Tap on Two-Factor Authentication
  5. Toggle the option ‘On’

Using this method you can instantly log into other Apple devices bypassing the need for security questions. As long as your phone number and email address are up-to-date. If you ever change your phone number be sure to update it through the Apple settings otherwise you’ll have issues getting the login codes.

If you’re already past this point and can’t log in because you no longer have the phone number, there are a few things you can do.

  • Have the code sent to Apple another device that you’re logged into
  • Contact Apple (1-800-My-Apple) or visit the website.

There is a waiting period and a lengthy verification process to get your account back. You may be asked to confirm the credit card you have on file, your security questions, and even the date you purchased an Apple product.

Contacting Apple Support

Apple’s Support team is exceptionally helpful, but they can only do so much for you. If you lose your password, they will need the answers to your security questions for you to gain access to your account. If you cannot remember those answers, they will put your account into an account recovery status.

Apple uses a blind system to help maintain security. The support operator will only see the questions and have empty boxes to input the answer. They do not see the answer and do not have access to those answers. Nobody does as they are encrypted by the system. You give them your security answer, they type it into the box and the system will tell them whether it is correct or not.

Account recovery places your Apple ID on hold until it can be properly verified. You can provide certain information to speed up the process (like the credit card on file).

The security system built around Apple is designed to protect you and your personal details. That’s great but if you forget your login, you’re out of luck. If you really cannot remember your password or security answers and cannot work with Apple Support to gain access, you’re going to have to set up a new account. You will lose all purchases from your old one and access to all your premium apps though.

 

16 thoughts on “‘We do not have sufficient information to reset your security questions’ – How To Reset Apple Account”

Avatar Patrick says:
Seriously APPLE? I log in at appleid.apple.com with a known username and password which are correct and are then welcomed by security questions?! I can even CHANGE my password, but that doesn’t help. On computer those security questions still popup with NO WAY to reset them even if you technically have access to the account! WTB APPLE? Also, no I do not want two-factor authentication because it makes it a PITA to use Apple ID’s across devices and login/logout at will. They want to stop you from sharing an Apple Store account. One of the main reasons to push for two-factor since it makes it way harder to do just that.
Avatar TIEN THANH VAN NGUYEN says:
Cannot Reset Security Questions

We don’t have sufficient information to reset your security questions.

I need your help, thanks a lot.

Avatar Helen Curry says:
I’m glad to see I’m not the only one having these issues. I haven’t used my itunes account in years. I still have my ipod, but, again haven’t used it in years. I have been trying to charge it, but, I cant remember if I need to be in itunes to use it. Anyway. I know my apple idand password, but not my security questions. Tbh, I have no recollection of them, but it was 20 years ago. And, when I try to reset them, was asked to answer the old questions first! Ha ha ha seriously?! It’s ludicrous ! In what universe does this make sense? I began to think I was doing something wrong, but, apparently not. Will try contacting Apple for help, but after reading these comments, I’m not going to hold my breathe.
Avatar Mark says:
Apple’s support team are not exceptionally helpful. They’re terrible. Just said they couldn’t do anything. The end. No attempt made to help at all, just cut loose.

I can verify the email address (and ownership of the mailbox) and the password. The third piece of info they have is the security questions. Surely 2 out of 3 has to be enough in any sane world.

Apple’s arrogance is terrible and I’ve had enough. No more $$$ from me.

Avatar jyoti vashisht says:
Cannot Reset Security Questions

We don’t have sufficient information to reset your security questions. Please help me to get unlock apple id. It has been locked for security reasons.

Avatar Rafael says:
Hahaaaa, stupid Apple security system does not allow me to change the old recovery e-mail (provider does not exist any more)!! Because I forgot the stupid security questions from many many years ago. Now some lucky guys could bypass these stupid questions by setting 2 factor authentication, however my ID Apple won’t let me use this resource because “it is not available to my ID Apple”… What a sad joke! I’m sure any mediocre teenager beginner-level hacker would be able to hack my ID, however I myself, proud owner of Mac computers since 1998, cannot change my recovery e-mail. Which means, if something goes wrong I won’t be able to access my account!!!
Avatar Adrianna says:
Somebody hacked my Apple Itunes account (and then tried to extort money out of me via email). I’m now locked out. I have literally spent hours reading everything I can to try and get back in but I’m now facing security questions which I have no record of ever answering (and I keep records of everything!). Now I can’t access anything. It looks to me like Apple hasn’t properly considered how to rectify security breaches that its customers have no responsibility for (nobody has access to any of my accounts and passwords). All I really want to do now is end all association with Apple, it’s been more hassle than it’s worth.
Avatar darius says:
well, I know my account name and a password, but looks that the security questions are forgotten. That is dumb, no wonder I never get the apple cult.
Avatar Robert Johnston says:
so stupid so stupid, cant reset questions unless know answers to questiosn. I know my password
Apple support solution – keep guessing!
No more appple for me
Avatar Dan says:
I just set up two factor authentication on my ipad (I knew the password but not security questions) and it allowed me to get around not knowing or being able to reset the questions.
Avatar Ken says:
If you have your appleid and password, you could try signing it into an iOS / Mac device, and setting yourself up for two factor authentication. That process saved me just now because enabling 2FA doesn’t rely on security questions, and once 2FA is set up, it supersedes the security question mechanic on Apple services.
I too had lost track of my security questions and answers over the years.
Avatar Destiny says:
YOU ARE A LIFE SAVER! My mom had almost $100 worth of itunes money and could not use it. Now she can thanks to you! THANK YOU SO MUCH!!!!!!!!!!!!!!!!!!!!!!!!!
Avatar Aidan says:
You are wonderful, bless you Ken
Avatar Matteo says:
Ken – Let me add my resounding THANK YOU to your post. Your method allowed me to help my neighbor recover from a brutal AT&T service cancellation where a 28 year old bellsouth.net email address (of course tied to their Apple ID) was deleted forever. Without the security questions, we could not change the email via appleid.apple.com or iforgot.apple.com. By enabling 2FA, the security questions were gone and only the 6-digit code was required. My neighbors phone had also failed, and this entire process was complicated by having to move to another phone. All in all, after a great struggle, it was a happy ending. Thank you again for your tip that made the difference.
Avatar Juls says:
Can i turn on 2FA on my apple id from another device(that’s because i have an id and password but that id is not connected to a device)?
Avatar chris says:
Oh, forgot something:
Thanks Apple, no more Apple for me. I payed you to much money for NOT really owning a iMac. It’s now unusable or I have to go on my knees to your support team to get a new ID
Avatar sushil says:
i agree wiht Bruce ..its really frustrating .. i am experiencing the same thing
Avatar shaileshparihar says:
Cannot reset security questions

We do not have sufficient information to reset your security questions.

Avatar Mitchell T says:
It seems that somehow it has been possible to create an apple id without ever setting those answers but apple will not admit to this and now there must be many orphan apple ids. This is a huge flaw in the Apple universe.
Avatar John says:
or worse, someone can hijack your email address (they don’t need to have access to your email , they just need to type the address in arbitrarily), and you lose your right to use it for apple ID. How stupid.
Avatar Bruce says:
I know my account/password and forget my answers to those security questions
But the only way to reset them is to answer correctly one of these questions.
I think this is stupid, no one else thinks so?
Avatar John says:
It’s Apple for you.
Avatar chris says:
I have the same and can’t access my old email service from 10 years ago anymore to get a recovery email, they are out of business.
No memory on Questions and no Access to a recovery email = Apple SUCKS
Having my ID and password is not enough, how stupid!

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