You’ve bought a brand new ASUS laptop, and you’re getting ready for a video call with your family or an online hangout with your buddies. However, the webcam doesn’t work. Don’t worry because we’ve got you covered.
Read on for an extensive list of solutions for fixing webcam issues. These issues are mostly software-related, but sometimes they can be due to hardware defects as well.
Check for Hardware Defects
Even though this solution may seem obvious, don’t disregard it. You may have gotten a broken webcam. Sometimes, it’s difficult to notice a hardware issue with a laptop webcam with your bare eyes. To avoid checking the camera physically, use the Windows troubleshooting app:
- Tap the Windows key on your keyboard.
- Type in “troubleshoot” and select the Troubleshooting Settings.
- Scroll down the troubleshooter list. Find your webcam and try to troubleshoot it.
In case there is something wrong, you’ll get the info here. Windows will offer some solutions, if the issue is hardware-related, so follow them.
Double-Check Your Camera
Once you are sure that you have a software-related problem, check if you permitted Windows for using the camera. Here is how to do it:
- Bring up the Start menu (Windows key).
- Type in Settings and select the top search result.
- Under Settings, select the Privacy tab.
- Then, click on the Camera tab.
- Make sure that the Camera Access for This Device is on and Allows Apps to Access Your Camera options are on.
After that, go ahead and try to use some apps on your laptop that require the webcam. Start the Camera app on your computer (search for it in the Start menu) and see if it is working correctly.
Then, see if your webcam is working in third-party apps, such as Skype, Discord, WhatsApp, etc. If your webcam is working in some apps, but not in others, consider updating the apps. A simple update can fix many problems, which brings us to additional update tips.
The first update you should get is the Windows update. Follow the steps to update your system:
- Search for “update” in the start menu. Click on Check for Updates.
- If there are any available updates, click on Download.
- Windows will automatically download the updates, restarting your computer in the process. If it asks you to allow the restart, accept, or restart your laptop manually after the download completes.
Keeping your Windows up to date is crucial for making things run smoothly on your computer. The updates are automated and work the same way on Windows 7, 8, and 10. Updating your OS might not be enough, and you might need to update your webcam drivers.
Update the Webcam Drivers
If your laptop webcam is not working correctly, you might need to update its drivers. There are two ways around this. You can either download the updates manually or use third-party software. Here is how to manually update your drivers in Windows 8 and 10:
- Enter the Start menu (Win key).
- Type in Device Manager. Select it from the search results.
- Find your webcam (Camera>USB2 and so on) on the list of devices. Right-click on it and choose Update Driver.
- Then, select the automatic search for updates.
Here are the manual update steps for Windows 7 ASUS laptops:
- Right-click the This PC icon and choose Manage.
- Then, select Device Manager, followed by Image Devices.
- Choose your camera, and right-click it.
- Select Properties, Details, Hardware, PID Version. Save this PID info. You will need it.
- Go back and right-click your webcam again. Press Uninstall and reboot your device.
- Visit the official ASUS support web site and search your camera driver using the previously mentioned PID version.
- Download the update and follow the on-screen instructions for setup.
If you don’t want to jump through hoops to get your webcam updates, you can use a third-party program that installs updates automatically but beware. Some of these programs may be harmful to your computer, or may have expensive subscription plans.
The Auslogics driver updater works just fine. Click on the link, and you will automatically download the software. Follow the simple on-screen instructions for setup. Launch the driver updater when you can, and it will scan your computer for available drivers.
Click on Update Drivers if you want to update all of them, but note that you will have to activate the product (buy it). The better alternative is to find your webcam driver and install it for free. Just click on Update Driver next to your webcam and tap on Update.
Your driver will install automatically, and the webcam problem should go away.
Hopefully, this article helped you resolve issues with your ASUS laptop webcam. Make sure to follow the solutions in this order for best results. Also, you can try reinstalling your laptop battery. Although it sounds silly, this trick sometimes fixes many problems.
There isn’t much else you can do at this point, other than contact the official ASUS support. You can use the link we previously gave you. Feel free to post in the comments section below with your experiences and additional solutions.