Video calls are a part of our everyday lives now. They allow us to see friends and family across the world, and help us to work remotely if circumstances stop us from going to the office. That’s why many companies today give remote workers a chance to be part of their team.
In business, it’s more usual to use a laptop or a desktop computer for video calls and conferences than your phone. But what can you do if your webcam suddenly stops working? If you have a Dell Inspiron laptop, here are a couple of fixes you can try.
Webcam Not Detected Issue
If your laptop can’t detect your webcam, there are several ways you can go. It may be a driver issue, in which case you can reinstall the webcam software driver, update it, or go back to the previous version. If it’s not the driver that’s causing the problem, you can try disabling the cam and enabling it again. Also, according to Dell experts, you can try uninstalling the USB root hub from the Device Manager. Here are the steps to follow in each of these cases.
1. Reinstalling or Updating the Driver
Reinstalling the webcam software driver may sometimes help to get your camera working again.
- Click on the magnifying glass from the taskbar.
- Enter Device manager, and when it shows in search results, click to open.
- Go to Imaging devices and click on the arrow on the left side to reveal your cam name.
- Double or right-click on the cam name to access properties.
- Open the Driver tab and select Update Driver if your driver needs updating.
- If you want to uninstall the driver, after Step 3, right-click on the cam name and choose Uninstall Device.
- In a pop-up window, select the box and click on Uninstall to confirm your choice.
- After the driver is uninstalled, restart the laptop. It should reinstall the driver automatically, so check if the camera is working now.
2. Rolling Back the Driver
If your camera was working before, but after a driver update it refuses to cooperate, you can undo the update by doing the following:
- Launch the Device Manager.
- Find your webcam name under Imaging devices.
- Right-click on the cam and then select Properties.
- Go to the Driver tab, and from there, choose the Roll Back Driver option.
Note that this option won’t be available if there hasn’t been an update.
3. Disabling and Enabling the Cam
Another troubleshooting option that could solve the cam issue is to disable your webcam and then enable it again – not unlike restarting it.
- From the Device Manager, go to Imaging devices and find your webcam.
- Right-click on it and select the Disable device option.
- Your laptop will ask you to confirm this in a pop-up window, so click Yes, and you’re done.
- Repeat the first two steps, but click on Enable device. Check if the camera is working.
4. Uninstalling the USB Root Hub
The USB root hubs may impact upon your camera’s functionality. If other fixes didn’t work, you might want to try this:
- Go to the Device Manager and scroll to the bottom to find Universal Serial Bus controllers.
- Click on the small arrow on the left to see the whole list.
- Find the USB Root Hub listed in this section.
- Right-click on it, then select Uninstall device from the pop-up menu.
- Confirm your choice in the pop-up dialogue box.
- Repeat this for other USB Root Hubs available in the section.
- Restart the laptop and wait for the deleted drivers to be reinstalled. After that, check if your camera is working.
While you’re at the USB Root Hubs, you can also try disabling instead of uninstalling them. When you disable them all, reboot your Dell computer and go back to the Device Manager to enable the drivers again.
5. Download Windows 7 Drivers
Windows 10 is only five years old. For that reason, there may not be a suitable driver for your Dell Inspiron webcam. Therefore, try downloading a driver for Windows 7 or 8. This driver will be compatible with your OS, so no need to worry about that. Here’s what to do:
- Go to the official Dell website to download the driver.
- Open Downloads on your laptop and locate the driver, usually a .exe or .zip file.
- Right-click the .exe file and choose Properties from the pop-up list.
- Open the Compatibility tab and click on the drop-down menu under Compatibility mode.
- Choose Windows 7 or 8, depending on the driver you’ve downloaded.
- Select Apply, then OK to save the changes.
Get Your Webcam in Line
Of course, there are also the trivial, easy fixes you can try, such as restarting your computer or checking if more than one app is trying to access your cam at the same time. This usually causes a conflict, and your webcam consequently shows as undetected. If that doesn’t help, we’re sure one of the presented solutions will suffice, and that you’ll be able to make video calls from your Dell Inspiron laptop again.
If some of these fixes helped you solve the issue, let us know in the comments section below.